Front office manager Work, Jobs in Wilmslow, Chs (with Salaries)

Front Office Manager
Delta Hotels by Marriott Manchester Airport —Ashley
- Full-time
- Hospitality
- Hotel
- Guest services
- Employee assistance programme
Quick apply
14d
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
Care Home Customer Support Assistant
Bupa —Bollington
- £27,590 - £35,163 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Gym membership
Quick apply
Hospitality Operations Manager
GS Caravan Leisure Services Ltd —Manchester
- £55,000 a year
- Full-time
- Hospitality
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Employee discount
Quick apply
Front Office Manager
Hotel Indigo Manchester —Salford
- Up to £36,720 a year
- Full-time
- Hotel
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount
1d
Front Office Manager
Malmaison —Manchester
- £32,760 a year
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Group Sales Manager
Manchester Portland Hotel By Sunday —Manchester
- Weekend availability
- Hospitality
- Sales
- Hotel
- Employee discount
Quick apply
Assistant Manager
Five Guys UK —Manchester
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Hotel Operations Manager
Hotel Vendome Tours —Manchester
- £26,000 - £65,000 a year
- Full-time
- Bilingual
- Hospitality
- Microsoft Office
- Health & wellbeing programme
Quick apply
7d
Guest Services Assistant - The Medlock, A Radisson Blu
Valor Hospitality —Manchester
- Customer service
- Hotel
- IT
- Employee assistance programme
- Employee discount
Quick apply
5d
Assistant Manager - Monday-Friday
CH&CO —Manchester
- £34,000 a year
- Full-time
- Microsoft Office
- Employee assistance programme
- Employee discount
Bench General Manager
Five Guys UK —Manchester
- From £40,970 a year
- Customer service
- Leadership
- Restaurant
- Annual leave
- Employee assistance programme
Front Office Supervisor
FAIRMONT —Knutsford
- Full-time
- Hospitality
- Hotel
- Supervising experience
Quick apply
Front Office Supervisor
Lancashire Cricket Club —Old Trafford
- Full-time
- Hybrid work
- Bar
- Hotel
- Administrative experience
- Annual leave
- Employee discount
Quick apply
Guest Services Manager - The Medlock
Valor Hospitality —Manchester
- Customer service
- Hotel
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
4h
Community Associate
WeWork —Manchester
- Full-time
- Hospitality
- Bar
- Sales
7d
Administrator/Office Manager
Basrah lounge Ltd —Trafford
- £2,000 - £2,500 a month
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
11h
Office Coordinator
Bibby Financial Services —Salford
- £27,000 - £30,000 a year
- Full-time
- Organisational skills
- Financial services
- Gym membership
Quick apply
Guest Experience Executive
Dalata —Manchester
- Full-time
- Hospitality
- Computer literacy
- English
- Employee assistance programme
Quick apply
Receptionist
LAH Property Marketing —Manchester
- £31,400 a year
- Full-time
- Hybrid work
- Hospitality
- Front desk
- In-person
- Referral programme
Quick apply
8d

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Front Office Manager

Delta Hotels by Marriott Manchester Airport
Ashley

Quick apply

Job details

Full-time
14 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Hospitality
Guest services
Business
Leadership
Communication skills
Time management

Full job description

Are you a passionate hospitality leader committed to delivering exceptional guest experiences? Do you thrive in a dynamic environment where you can inspire teams, elevate service standards, and make a meaningful impact every day?

We are currently recruiting for an experienced and dedicated Front Office Manager to join our team. At Marriott, we believe in creating memorable experiences, not just for our guests, but also for our associates. We want our leaders to feel supported, valued, and empowered to be their very best.

What Is in It for You

In addition to a competitive salary and ongoing investment in your personal development, you will enjoy a fantastic range of perks, including:

Free Meals on Duty – Enjoy complimentary meals during your shifts.
Uniform Provided – A professional uniform is supplied for all employees.
Explore Discounts – A Marriott Discount Card offering hotel and F&B benefits across 140 countries.
Pension Scheme – Participation in The People’s Pension.
Employee Assistance Programme – Free, confidential support for wellbeing, financial challenges, stress, and health concerns.
Career Development – Opportunities for internal transfers and career progression across Marriott’s global network.
Training & Development – Access world-class training to enhance your leadership and operational capabilities.

Your Responsibilities

As our Front Office Manager, you will be the driving force behind one of the most critical guest-facing departments in the hotel. Your leadership will ensure exceptional service, seamless operations, and a positive team culture.

Your role includes:

Operational Leadership

Overseeing all Front Office operations including Front Desk, Nights, Concierge, and Switchboard.
Managing guest arrival and departure procedures to ensure efficiency and satisfaction.
Ensuring compliance with all Front Office policies, standards, and procedures.
Monitoring staffing levels to meet operational, guest service, and financial objectives.

Guest Experience

Acting as the “Service Champion” for the Front Office and creating a welcoming atmosphere.
Responding to guest concerns and complaints promptly and professionally.
Reviewing guest satisfaction results and comment cards to identify areas for improvement.
Implementing service enhancements based on insights and feedback.

Team Management & Development

Leading, motivating, and coaching Front Office associates and managers.
Conducting departmental meetings and communicating expectations clearly.
Recruiting, training, and developing team members to deliver excellence.
Recognising and celebrating team achievements.

Financial & Administrative Responsibilities

Managing department controllable expenses and contributing to financial performance.
Ensuring accurate documentation, adherence to SOPs and LSOPs, and fair administration of hotel policies.
Handling performance appraisals, monitoring progress, and guiding corrective action when necessary.

Safety & Company Policies

You will be expected to:

Follow all company, safety, and security procedures.
Report maintenance issues, accidents, injuries, or unsafe conditions.
Maintain a clean, professional appearance and uphold confidentiality.
Communicate effectively and professionally with guests and associates.
Foster positive working relationships and support team goals.
Uphold Marriott’s quality expectations and brand standards.

Please note: The description above outlines the primary responsibilities of the role, but is not an exhaustive list.

Preferred Qualifications

Experience:
- 4 years in guest services, front office, or a related field
  OR
- A 2-year hospitality or business degree plus 2 years of related experience
Skills & Knowledge:
- Strong leadership and team-building capabilities
- Excellent communication and interpersonal skills
- Understanding of hospitality systems (e.g., MARSHA, PMS, POS)
- Confidence in decision-making, problem-solving, and service recovery
- Strong organisation, planning, and time-management abilities

Start Your Journey With Us

If you are committed to excellence, passionate about hospitality, and eager to lead a high-performing team, we would love to hear from you.

Apply today and take the next step in your career with Marriott!

INDFOH

Quick apply

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