Customer service Work, Jobs in Berwickshire (with Salaries)

Part Time Kilt Hire & Showroom Sales Co-ordinator
ScotlandShop.com —Duns
- £12.71 an hour
- Part-time
- Microsoft Excel
- Sales
- Microsoft Office
- Employee discount
Quick apply
Front Desk Sales Assistant & Content Creator
Cut Price Timber Ltd. —Tranent
- £13.50 an hour
- Full-time
- Bilingual
- Sales
- Social media management
- Free parking
- Store discount
Quick apply
10d
Team Member (Delivery)
NEXT —Galashiels
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
12d
Business Support Administrator - Council Support (Building Standards & Planning Team)
East Lothian Council —Haddington
- £16.70 - £17.84 an hour
- Call to connect
- Microsoft Excel
- Customer service
- Microsoft Office
9d
Retail Customer Assistant at Borders General Hospital
Royal Voluntary Service —Melrose
- £12.71 an hour
- Overtime
- Customer service
- Administrative experience
- Organisational skills
- Employee assistance programme
- Sick pay
5d
Sales Assistant
D&F Retail Limited —Earlston
- Part-time
- Sales
- Microsoft Office
- In-person
Quick apply
Holiday Home Sales - Holiday Home Sales Manager - HH1
Parkdean Resorts —Eyemouth
- £47,216 a year
- Weekend availability
- Sales
- Communication skills
- Negotiation
- Store discount
- Employee assistance programme
Quick apply
1d
Restaurant Team Member
Haven —Berwick-Upon-Tweed
- Up to £12.71 an hour
- Part-time
- Customer service
- Communication skills
- Kitchen experience
- Employee discount
Quick apply
Guest Experience Team Member
Haven —Berwick-Upon-Tweed
- Up to £12.71 an hour
- Part-time
- Customer service
- Employee discount
Quick apply
Barista
EG Group —Haddington
- £8.05 - £11.00 an hour
- 8 hour shift
- Customer service
- Employee assistance programme
- Employee discount
10d
Starbucks Supervisor
Burton & Speke LTD —Galashiels
- £14.25 - £14.53 an hour
- Full-time
- Communication skills
- Employee assistance programme
- Flexible schedule
Trading Manager - Hawick
Morrisons —Hawick
- Hospitality
- Team management
- Employee discount
Quick apply
Ground Floor - Team Member
Premier Inn —Edinburgh
- Up to £13.06 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
Starbucks Shift Supervisor
EG Group —Haddington
- £13.55 an hour
- 8 hour shift
- Hospitality
- Supervising experience
- Organisational skills
- Employee assistance programme
- Employee discount
10d
Agricultural and Rural Sales Advisor - Country Stores
Carrs Billington Agriculture —Jedburgh
- Full-time
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
13d
Trading Manager -Dalkeith
Morrisons —Dalkeith
- Hospitality
- Team management
- Employee discount
Quick apply
Activities Team Member
Haven —Tweedmouth
- Up to £12.71 an hour
- Part-time
- Customer service
- Communication skills
- Employee discount
Quick apply
Pharmacy Sales Assistant
Dalkeith Pharmacy —Dalkeith
- Part-time
- Data entry
- Organisational skills
- In-person
Quick apply
13d
Amusement Centre Attendant
Playnation Ltd —Berwick-Upon-Tweed
- £12.71 an hour
- Weekend availability
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
1d
Burger Venue Team Member
Haven —Tweedmouth
- Up to £12.71 an hour
- Part-time
- Hospitality
- Customer service
- Kitchen experience
- Employee discount
Quick apply
5d

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Part Time Kilt Hire & Showroom Sales Co-ordinator

ScotlandShop.com -
Duns

Quick apply

Job details

Part-time
£12.71 an hour

Benefits

Employee discount
On-site parking

Qualifications

Driving Licence
Microsoft Excel
Sales
Microsoft Office
Organisational skills
Communication skills
Retail sales
Time management

Full job description

Role: Part Time Kilt Hire & Showroom Sales Co-ordinator

On-site Duns, Berwickshire | Part time, 15 hours per week Monday, Friday and Saturday 10am to 3pm.

ScotlandShop is a retail business with an excellent reputation for providing quality fabrics, clothing, and interiors products in over 500 tartans through our e-commerce website, Edinburgh, Crieff, and Albany (USA) stores and pop-up events in the UK and North America. We have a passion for Scotland and its heritage and pride ourselves on delivering excellent and knowledgeable customer service. We recently added Kilt Hire to our range of services delivered from Duns.

This is an exciting new role within the ScotlandShop team with lots of opportunity to bring your own ideas and passion for high levels of service, contributing to our ambitious plans for local and international growth and being part of a business that believes that quality, heritage, community and feistiness is at its core. If this resonates with you, read on…

Based at our HQ in Duns within the Sales & Customer Service team and working alongside our Full TimeKilt Hire & Showroom Sales Co-ordinator and in partnership with our Edinburgh, Crieff and US stores, a successful Part Time Kilt Hire & Showroom Sales Co-ordinator will give support with all aspects of Kilt Hire and Showroom sales. You will build our local profile and deliver the highest levels of service, delivering sales and cross-sell opportunities to our customers. You will provide high quality advice and information on our products and service. Success in this role will be measured through hire revenue, showroom sales, customer satisfaction, stock accuracy and attention to detail.

Roles & Responsibilities

Working as part of the Sales & Customer Service team, you will:

Be responsible for the entire customer journey for every hire from first enquiry to final return
Meet and greet Kilt hire and showroom customers providing a first-class service and experience to every customer
Take the correct measurements (training will be provided) and organise kilt hire outfits for individuals and be the point of contact for larger groups, by managing all aspects of group and hire bookings, including fittings, payments and communications with multiple party members
You will be responsible for ensuring that the correct size, tartan and outfits/accessories are provided to the customer
Ensure all hire orders are prepared, checked and ready on time for customer collection ahead of time
Manage and log bookings on our systems
Record customer information within our CRM system
Manage deposits, balances, refunds in line with company policy.
Manage the return of kilt hire garments, run quality checks and prepare for re-hire
Maximise repeat sales
Maximise cross-sell of associated products and spot opportunities to develop new ones
Deliver top notch customer service by phone, email and face to face
Help to forecast for replacement/new stock and be responsible for stock count accuracy and reporting of missing, damaged or written-off items.
Ensuring the hire and showroom areas meet shop standards and are merchandised to maximise sales
Work closely with the Marketing Team to promote Kilt hire sales locally

Customers:

Building our hire customer database, you will continually develop your knowledge of our customers, clans, tartans and products. You will learn to use our Hubspot CRM database, develop a comprehensive knowledge of our products and services to allow you to answer customer enquiries effectively. You will maximise sales by providing the high quality, personal customer journey we are renowned for. You will understand the company’s core values and communicate these in everything you do. You will record information accurately and in detail and build rapport with key customers to ensure we maximise every sales opportunity.

Sales & Order Processing:

You will process hire bookings using our systems, process sales orders and payments on behalf of customers, make adjustments to existing bookings and orders if required. You will resolve any issues associated with hire in line with our #CustomerFirst value. You will manage any late returns, missing items on return, damage disputes, and customer appointment no-shows. In line with company policies and working directly with the Operations Manager, you will be authorised to apply hire charges, damage fees and late return fees, and to resolve customer disputes up to an agreed value.

Reports & Management:

Work with the Operations Manager & Customer Service team you will run reports and ensure customers are receiving better than anticipated levels of service and delivery. You will manage any issues, such as late payment, returns and damages with the support of the Operations Manager. You will communicate with our customers to maintain high levels of customer service and proactively seek out and maximise add on and repeat sales. You will ensure that stock is correctly allocated and ensure customer’s orders are ready on collection day and that final payment has been taken.

Business Development:

You will contribute ideas and initiatives to improve our hire service, enhance the customer experience, and support growth in sales and repeat business, sharing feedback from customers and the showroom to help ScotlandShop continually improve.

Required skills

A passion for Scotland, tartan and textiles  
Proven experience as a retail sales or hire
Excellent communication skills
Have a keen eye for problem-solving and identifying sales opportunities
Proficiency in using sales management software and CRM systems.
Capability to thrive under pressure and meet tight deadlines.
Solid organisational and time management skills
Have an affinity for attention to detail and process driven

Required Experience

Proficiency in Microsoft Office Suite, including Excel
Driving License

Pay: £12.71 per hour

Benefits:

Employee discount
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service jobs in berwickshire

Part Time Kilt Hire & Showroom Sales Co-ordinator

Front Desk Sales Assistant & Content Creator

Team Member (Delivery)

Business Support Administrator - Council Support (Building Standards & Planning Team)

Retail Customer Assistant at Borders General Hospital

Sales Assistant

Holiday Home Sales - Holiday Home Sales Manager - HH1

Restaurant Team Member

Guest Experience Team Member

Barista

Starbucks Supervisor

Trading Manager - Hawick

Ground Floor - Team Member

Starbucks Shift Supervisor

Agricultural and Rural Sales Advisor - Country Stores

Trading Manager -Dalkeith

Activities Team Member

Pharmacy Sales Assistant

Amusement Centre Attendant

Burger Venue Team Member

I want to receive the latest job alerts for customer service in berwickshire

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