Helpdesk support Work, Jobs in West Yorkshire (with Salaries)

Helpdesk & Operations Coordinator
One Space Facilities Management —Leeds
- £27,000 - £30,000 a year
- Full-time
- Maintenance
- Microsoft Office
- Administrative experience
Quick apply
11d
IT Support Engineer
Radar Healthcare —Leeds
- Up to £35,000 a year
- Hybrid work
- Microsoft Access
- Azure
- AWS
- Work from home
- Employee assistance programme
Quick apply
2d
Pension Systems Officer
South Yorkshire Pensions Authority —Barnsley
- £26,824 - £32,061 a year
- Full-time
- Administrative experience
- SQL
- Free parking
- Annual leave
Level 2 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Remote
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
IT Support Technician
Mabey Hire —Ravensthorpe
- Full-time
- Travel
- School
Quick apply
3d
Operations Assistant
Hill Dickinson LLP —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
Service Desk Analyst (European Language Speaker)
Univar Europe Ltd. —Bradford
- Monday to Friday
- Spanish
- Azure
- Software troubleshooting
- Free parking
IT Support Engineer
ITWiser LLP —Guiseley
- £26,000 - £32,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Life insurance
Quick apply
8h
IT Field Engineer
TIEVA —Leeds
- £29,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Employee assistance programme
- Life insurance
Quick apply
Level 4 Network Engineer Apprentice
Primary Goal —Glossop
- Full-time
- Computer networking
- IT
- School
- Employee assistance programme
- Employee discount
Quick apply
School Caretaker
Mitie —Leeds
- £13.31 an hour
- Full-time
- School
10d
Facilities Operative
Sheffield Park Academy —Sheffield
- £26,131 a year
- Overtime
- Maintenance
- Plumbing
- Organisational skills
- Free parking
- Annual leave
14d
Facilities Operative
Sheffield Springs Academy —Sheffield
- £26,131 a year
- Overtime
- Maintenance
- Plumbing
- Organisational skills
- Free parking
- Annual leave
14d
FM Manager
ISS Facility Services —Leeds
- Management
- Communication skills
Quick apply
11d
Private Banker
HSBC Global Services Limited —Leeds
- Full-time
- Travel
- Communication skills
- Banking
Estates Services Site Lead
Pennine Care NHS Foundation Trust —Rochdale
- £28,392 - £31,157 a year
- Full-time
- Annual leave
- Employee discount
8d
Multi Skilled Engineer
Integral UK —Leeds
- £100 a week
- Full-time
- Customer service
- In-person
- Communication skills
Quick apply
Maintenance Technician
Greene King Corporate - BRA_001 —Darrington
- Nights as needed
- Carpentry
- Maintenance
- Plumbing
- Employee assistance programme
- Employee discount
Quick apply
1d
Senior Data Scientist, Data Platforms
HSBC Global Services Limited —Sheffield
- Full-time
- SQL
- Scripting
- Python
4d
User Design
HSBC Global Services Limited —Sheffield
- Full-time
- Communication skills
9d

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Helpdesk & Operations Coordinator

One Space Facilities Management
Leeds

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
11 days ago

Qualifications

Facilities management
Maintenance
Microsoft Office
Administrative experience
Organisational skills
Construction experience
Communication skills

Full job description

Helpdesk & Operations Coordinator

Location: Leeds (Office Based)
Hours: Full Time
Reports to: Managing Director

One Space Facilities Management is a technology-led commercial maintenance and facilities management company supporting businesses, landlords and managing agents across Yorkshire and the UK.

We don't simply react to maintenance issues, we proactively manage buildings through planned maintenance, compliance management and modern technology to deliver a better service for our clients.

As we continue to grow, we're looking for an organised, proactive and customer-focused Helpdesk & Operations Coordinator to become the centre of our day-to-day operations.

The Role

This is a varied role where no two days are the same.

You will be the first point of contact for clients reporting maintenance issues, ensuring every request is handled efficiently from initial enquiry through to completion.

Working closely with our engineers, subcontractors and Managing Director, you'll coordinate jobs, schedule works, update clients and keep our internal systems organised.

This role is ideal for someone who enjoys solving problems, communicating with people and keeping multiple moving parts under control.

Key Responsibilities

Helpdesk Management

Answer incoming telephone calls and emails.
Log maintenance requests accurately.
Prioritise reactive maintenance issues.
Allocate jobs to engineers or subcontractors.
Monitor progress of all live jobs.
Keep clients updated throughout the process.
Chase outstanding quotations and approvals.
Ensure jobs are completed within agreed timescales.

Scheduling & Coordination

Plan engineer diaries efficiently.
Coordinate subcontractor attendance.
Arrange site access with clients and tenants.
Manage emergency call outs.
Ensure engineers have all required information before attending site.

Administration

Maintain accurate records within our management systems.
Upload job sheets, photographs and reports.
Prepare quotations and client documentation.
Raise purchase orders where required.
Order materials.
Update maintenance schedules.
Support invoicing by ensuring completed jobs contain all required information.

Client Service

Provide regular updates on outstanding works.
Resolve customer queries professionally.
Deliver excellent customer service at every stage.

Operational Support

Assist the Managing Director with daily operational tasks.
Monitor outstanding actions.
Support continuous improvement of company processes.
Help ensure company KPIs are achieved.

What We're Looking ForEssential

Excellent organisational skills.
Strong administrative experience.
Outstanding communication skills.
Ability to prioritise multiple tasks.
High attention to detail.
Confident using Microsoft Office and other software packages.
Comfortable learning new software systems.
Professional telephone manner.
Positive attitude and willingness to take ownership.

Desirable

Experience within facilities management, maintenance, construction or property.
Experience scheduling engineers.
Experience using CRM or job management software.
Knowledge of commercial property maintenance.
Experience dealing with subcontractors.

The Ideal Person

You are someone who naturally enjoys being organised.

You like bringing order to busy environments, communicating with people and making sure nothing gets missed. You remain calm under pressure, enjoy solving problems and take pride in delivering excellent customer service.

You are proactive rather than reactive and are always looking for better ways of doing things.

What We Offer

Competitive salary.
Training and development opportunities.
Supportive working environment.
Opportunity to grow with an ambitious business.
Varied and interesting workload.
A key role within a growing facilities management company.

Why Join One Space?

At One Space Facilities Management, you'll play a vital role in keeping businesses across the UK running smoothly. You'll work with a close-knit team where your ideas are valued, your contribution is recognised, and you'll have the opportunity to develop your career as the business continues to grow.

Pay: £27,000.00-£30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in west yorkshire

Helpdesk & Operations Coordinator

IT Support Engineer

Pension Systems Officer

Level 2 Helpdesk Engineer

IT Support Technician

Operations Assistant

Service Desk Analyst (European Language Speaker)

IT Support Engineer

IT Field Engineer

Level 4 Network Engineer Apprentice

School Caretaker

Facilities Operative

Facilities Operative

FM Manager

Private Banker

Estates Services Site Lead

Multi Skilled Engineer

Maintenance Technician

Senior Data Scientist, Data Platforms

User Design

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