Efficiency and value manager Work, Jobs in Cardiff, Wls (with Salaries)

Senior Operations Manager - Customer Service
Capital on Tap —Cardiff
- £500 - £750 a week
- Customer service
- Analysis skills
- Financial services
T2, Manager EMEA Private Equity Centre of Excellence, QRS, Enabling Functions
Deloitte —Cardiff
- Hybrid work
- Analysis skills
- Project management
- Accounting
1h
Public Spaces Manager
Rhondda Cynon Taf —Rhondda Cynon Taff
- £54,495 a year
- Full-time
- Continuous improvement
- Team management
- Organisational skills
6d
People Advisory Team Lead
Starling —Cardiff
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Quality control
- Annual leave
- Employee discount
Quick apply
12d
Data Operations Manager
S&P Global —Cardiff
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
- Employee discount
6d
Procurement Business Officer
NHS Wales Shared Services Partnership —Cardiff
- £28,819 - £31,626 a year
- Full-time
- Continuous improvement
10d
Assistant Manager Counter Lead
Estee Lauder —Cardiff
- Communication skills
Programme Manager
M Group —Treharris
- Continuous improvement
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
4h
Retail Development Manager
Cardiff and Vale University Health Board —Cardiff
- £40,559 - £48,841 a year
- Full-time
- Sales
- Continuous improvement
- POS
5d
Procurement Manager
Sigma 3 Kitchens —Pontyclun
- £45,000 - £55,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
4d
Medical and Dental Workforce Manager
Aneurin Bevan University Health Board —Cwmbran
- £58,379 - £65,723 a year
- Full-time
- English
- Master's degree
- Analysis skills
Senior Collections Specialist
Sonovate —Cardiff
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Data entry
- Financial services
- Leadership
- Employee assistance programme
Quick apply
Capital Senior Project Manager - Town Planning
Welsh Water —Newport
- £58,751 - £65,000 a year
- Project management
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
4d
Operations Director / Head of Operations
Prestige Cleaning —Clevedon
- £52,500 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
2h
Executive Support & Business Improvement Coordinator
Somerlap Forest Products Ltd —Highbridge
- £33,000 - £38,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
4d
eCommerce & Website Manager
Aussie Recruitment —Highbridge
- £28,000 - £32,000 a year
- Full-time
- ERP systems
- Organisational skills
- APIs
- Free parking
Quick apply
Procurement Business Manager
NHS Wales Shared Services Partnership —Cardiff
- £40,559 - £48,841 a year
- Full-time
- Continuous improvement
10d
Business Development Manager EMA - Print & Packaging
Datacolor International Ltd. —Newport
- Call to connect
- Hybrid work
- Sales
- English
- Microsoft Office
Quick apply
Finance Manager - Revenue
Legal & General Investment Management —Cardiff
- Management
- Analysis skills
- Accounting
- Employee discount
14d
Data Enrichment Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Maths
- Annual leave
- Referral programme
Quick apply

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Senior Operations Manager - Customer Service

Capital on Tap -
Cardiff

Apply Now

Job details

£500 - £750 a week

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Private medical insurance
Sabbatical

Qualifications

Customer service
Analysis skills
Financial services
Leadership
Communication skills

Full job description

We're Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We've done a pretty good job so far, but we're just getting started!

Cardiff | 3 days per week in the office

Customer Service / Customer Operations

Customer Operations is the beating heart of Capital on Tap, making sure everything runs smoothly for our customers. Customer Service is at the frontline of Customer Operations - the first people our customers talk to when they need help and the face of the business.

What You'll Be Doing ️

Reporting to the Head of Customer Services, you will play a pivotal role in shaping the future of our contact centre, leading teams that serve our UK and US business customers. This role goes beyond day-to-day people leadership: you will be the driving force behind how the contact centre evolves, using technology and a deep understanding of why customers contact us to reduce friction, improve efficiency, and deliver an outstanding customer experience.

Drive the contact centre forward by identifying and implementing technology and tooling that improves efficiency, colleague experience, and customer outcomes.
Build a deep understanding of the root causes of customer contact, using data and insight to inform process redesign, self-serve options, and contact deflection strategies.
Translate contact driver analysis into tangible action plans that reduce avoidable contact and improve first-contact resolution.
Build and lead a high-performing team, focusing on professional growth and personal development.
Champion engagement, recognition, and team development to foster connection, alignment, and a shared sense of purpose.
Lead, mentor and support customer-facing colleagues and Team Leaders to cultivate a culture of accountability, collaboration, and continuous improvement.
Oversee team performance and service delivery standards, providing expert support for escalations while maintaining a proactive approach to problem-solving.
Collaborate with other departments to optimise customer interactions, influence product and process improvements, and identify training needs.

Our Values & Culture

Just Pilot: We never settle for "good enough". We pilot new ideas fast, ask questions to figure it out, and scale quickly.
Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
Be a Buddy: We tap in from day one to help the team, we do the right thing even if it's hard.
Owners and Dates: We don't chase people. If you own a task and agree to a date, the expectation is that it gets done.
Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We're Looking For

A senior leader with significant experience in contact centre management within a financial services environment.
A track record of using technology and automation to drive operational improvement within a customer service or contact centre setting.
Strong analytical capability, with experience interpreting contact driver and customer insight data to shape strategy and reduce unnecessary contact.
A highly effective communicator with excellent leadership skills, able to foster collaboration with key stakeholders across the business.
A proven track record of successfully leading and managing high-performing teams within a fast-paced and dynamic environment.
A deep understanding of customer service processes, with a history of driving measurable operational improvements.

Interview Process

Stage 1: 30 minutes with a Talent Partner
Stage 2: 60 minutes with the Head of Customer Service
Stage 3: 60 minutes with the Customer Operations Director and Lead People Partner

Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Other Info
Check out our 'Top Tips' for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
Email [email protected] if you have any questions.

Excited to work here? Apply!
If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Apply Now

Refine Your Search

efficiency and value manager jobs in cardiff, wls

Senior Operations Manager - Customer Service

T2, Manager EMEA Private Equity Centre of Excellence, QRS, Enabling Functions

Public Spaces Manager

People Advisory Team Lead

Data Operations Manager

Procurement Business Officer

Assistant Manager Counter Lead

Programme Manager

Retail Development Manager

Procurement Manager

Medical and Dental Workforce Manager

Senior Collections Specialist

Capital Senior Project Manager - Town Planning

Operations Director / Head of Operations

Executive Support & Business Improvement Coordinator

eCommerce & Website Manager

Procurement Business Manager

Business Development Manager EMA - Print & Packaging

Finance Manager - Revenue

Data Enrichment Manager

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