Lead operator Work, Jobs in Birmingham, Eng (with Salaries)

Senior Operations Coordinator
NetWatch Global —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Databases
- Organisational skills
- Computer skills
- Flexitime
Quick apply
Senior Resilient Highways Officer
West Midlands Combined Authority —Birmingham
- £43,049 - £47,791 a year
- Part-time
- Research
- Project management
- Communication skills
- Annual leave
- Employee discount
10d
Control Room Manager
National Gas —Warwick
- £90,000 a year
- Full-time
- No degree
- Leadership
- Communication skills
10d
General Manager- Birmingham City FC
Levy —Birmingham
- Up to £70,000 a year
- Weekend availability
- Continuous improvement
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
10d
Fleet and Compliance Manager
Civic Recruitment Limited —Warndon
- £75,000 a year
- Leadership
- Communication skills
Quick apply
6d
Quality Engineer
West Midland Grinding Ltd —Birmingham
- Up to £47,000 a year
- Full-time
- Data analysis skills
- English
- Analysis skills
- Free parking
Quick apply
14d
Human Factors Consultant (All Levels)
WSP —Birmingham
- Part-time
- Hybrid work
- Maintenance
- Flexitime
- Work from home
Production Supervisor
WHS Plastics —Birmingham
- Full-time
- Computer literacy
- Supervising experience
- Continuous improvement
Quick apply
Qualified Rail Operator - West Midlands
GB Railfreight —Wednesbury
- £41,388 a year
- Annual leave
- Employee discount
Operations Leader - Metallurgy / Materials
The Manufacturing Technology Centre —Coventry
- £50,000 - £56,000 a year
- Full-time
- Project management
- Leadership
- Communication skills
Quick apply
Deputy Manager
Rosies —Birmingham
- £32,900 a year
- Full-time
- Employee discount
Quick apply
HGV Driver
Encon Insulation —Birmingham
- Overtime
- Customer service
- Driving
- Warehouse experience
- Life insurance
Quick apply
SVP, Incubation Business Unit
OneAdvanced —Birmingham
- Management
- Business development
- Employee assistance programme
- Bereavement leave
21h
Senior / Principal Transport Planner - Freight & Logistics
WSP —Birmingham
- Part-time
- Hybrid work
- Project management
- In-person
- Business
- Flexitime
- Work from home
Head of OTC - Licencing and Compliance
Driver and Vehicle Standards Agency —Birmingham
- £57,515 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Team management
- Annual leave
- Employee assistance programme
6d
Apprenticeship Employer Liaison Co-Ordinator
Chartered Institution of Railway Operators —Stafford
- £28,000 a year
- Full-time
- Hybrid work
- Databases
- Administrative experience
- IT
- Free parking
- Health & wellbeing programme
Quick apply
7d
Marketing and Communications Lead
Woodway Engineering Ltd —Coventry
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Annual leave
- Employee assistance programme
Quick apply
3d
Quality Shift Lead
Goodfish Group —Cannock
- Weekend availability
Quick apply
Production Manager
TPF Plastics —Redditch
- £40,000 - £45,000 a year
- Weekend availability
- Continuous improvement
- Team management
- Quality control
Quick apply
3d
Lead Online Manager
Sainsbury's —Sutton Coldfield
- From £36,250 a year
- Management
- Leadership
- Employee discount

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Senior Operations Coordinator

NetWatch Global -
Birmingham

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Casual dress
Cycle to work scheme
On-site gym
Flexitime
Company pension
Company events
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Meeting coordination
Dashboard visualisation
Case record updates
Microsoft Office Suite
Databases
Appointment booking and call handling
Organisational skills
Computer skills
Management reporting
Communication skills
A Level

Full job description

Applications will only be considered with a cover letter outlining your interest in NetWatch Global and why you’re a strong candidate for the role. We value cover letters written in your own words, reflecting your genuine interest and experience.

Submit your application via Indeed or our website: https://netwatchglobal.com/careers/senior-operations-coordinator

The Role

In 2022, NetWatch established a new division dedicated to interviewing police officers and other relevant parties, such as policyholders and witnesses, to accurately gather information about incidents on behalf of insurer clients.

We are seeking a Senior Operations Co-Ordinator to support our expanding department. This individual will be highly organised, efficient and skilled at multi-tasking, providing essential administrative support to our Investigations team. Beyond this, the successful candidate will assist Senior Management and adapt to cross-functional needs within the business. This is a role for a genuinely independent and self-sufficient operator who takes full ownership of their workload. The successful candidate will act as the backbone of the Investigations team, ensuring the department runs smoothly day to day. This is an excellent opportunity to play a key role in a growing department.

Salary: £30-35,000

Start Date: As soon as possible

Location: Hybrid. One day per week at our Birmingham office, following an initial week of in-office training.

Job Description

Management Information & Reporting: Producing two monthly dashboards, analysing raw operational data to identify trends and flag risks, and supporting the Department Lead with resource planning, performance oversight, and informed decision-making.
Calendar ownership: taking primary responsibility for the smooth running of the team’s calendars, ensuring schedules are co-ordinated with optimal timing and availability, conflicts are resolved, and everyone has clear visibility of upcoming commitments.
Escalation point: acting as a first point of contact for scheduling and coordination conflicts, exercising judgement to prioritise and resolve.
Interview Coordination: Owning the end-to-end scheduling of interviews with the police, from initial request through to confirmation, and managing payments via BACS or cheque.
Policyholder Interview Invitations: Contacting policyholders to invite them to interview within specific deadlines, taking ownership to ensure the interview invite is sent to the policyholder within agreed turnaround times.
Court Enquiries & Hearing Coordination: Proactively take ownership of time-sensitive enquiries with courts and police forces to confirm hearing schedules and promptly relay accurate information to the rota’d team member to support travel arrangements and ensure no hearings are missed.
Follow-ups & Reminders: Sending chaser emails to interviewees and courts to confirm attendance and address any scheduling conflicts or unexpected changes. Making phone calls to chase or clarify information.
Handling Queries: Responding to inquiries related to fees, scheduling, and processes, ensuring clear and professional communication.
Case Management: Booking in cases on case management system, maintaining accurate records, and ensuring all relevant documentation and communications are stored.
Daily Checks: Conducting daily reviews of the intelligence team's inbox to ensure all actions have been accurately managed, booked in, and recorded on the case management system.
Correspondence & Notifications: Managing written and verbal communications with insurer clients, police forces, and courts, primarily via email, ensuring clarity, accuracy, and professionalism.
Post-Interview Processing: Ensuring all required actions, such as processing refunds or updating case files, are completed after interviews take place.
Senior Management Support: providing comprehensive administrative support to Senior Management and adapting to cross-functional needs within the business, as required.
Additional Responsibilities: any additional tasks assigned by department manager to support the interviewing team’s objectives and ensure efficient operations.

Person Specification

Key skills:

Ownership – proactively manages tasks through to completion with minimal oversight.
Multi-tasking Enthusiast – thrives on juggling tasks whilst prioritising effectively.
Excellent Organisational Skills – skilfully manages administration tasks, ensuring smooth operations and clear communications across parties.
Fast and Efficient – completes tasks promptly while maintaining high standards.
Adaptable – flexible in handling changing priorities, new challenges, and diverse tasks.
Excellent Communication - confident on the phone, and delivers clear, concise, and audience-focused written and verbal communication for effective professional interactions.
Professional Conduct - Maintains a respectful and professional demeanour in all interactions.
Reliable – able to work autonomously to a high standard, whilst maintaining attention to detail and ensuring a smooth process.
Honesty and Integrity – personal characteristics essential to anyone at NetWatch.
Passionate – demonstrates a strong passion for their work and a genuine commitment to NetWatch

Experience:

A minimum of 2+ years’ experience in a similar operations or coordination role, taking ownership of tasks and working autonomously within a fast-paced environment (ideally in a B2B environment).
3 x A Levels C or above or equivalent required
Competent at utilising MS Office including Excel and adapting to new database systems
Desirable – An understanding of court and police administration processes

Benefits

Flexi-time (build your own week around the core hours of 10am-2:30pm – please note that flexibility is required to meet business needs, including occasional early starts (e.g. 7:45am for 8:00am interviews) and later finishes (e.g. 5:30pm) to support interviews and complete time-sensitive court enquiries)
Remote working / hybrid
On-site gym
Employee benefits and wellbeing program
24 days leave plus bank holidays, with a flexible holiday policy
Buy and sell leave scheme
Length of service rewards
Company pension scheme
Training and development opportunities
Regular team social events and clubs
Cycle to work scheme
Casual dress code

Accessibility Statement

NetWatch Global is committed to creating an inclusive and accessible environment for all. If you require any accommodations during the application process, please call and ask for HR.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Enhanced maternity leave
Enhanced paternity leave
Flexitime
On-site gym

Work Location: In person

Quick apply

Refine Your Search

lead operator jobs in birmingham, eng

Senior Operations Coordinator

Senior Resilient Highways Officer

Control Room Manager

General Manager- Birmingham City FC

Fleet and Compliance Manager

Quality Engineer

Human Factors Consultant (All Levels)

Production Supervisor

Qualified Rail Operator - West Midlands

Operations Leader - Metallurgy / Materials

Deputy Manager

HGV Driver

SVP, Incubation Business Unit

Senior / Principal Transport Planner - Freight & Logistics

Head of OTC - Licencing and Compliance

Apprenticeship Employer Liaison Co-Ordinator

Marketing and Communications Lead

Quality Shift Lead

Production Manager

Lead Online Manager

I want to receive the latest job alerts for lead operator in birmingham, eng

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