Monitor technician Work, Jobs in Hyde, Gtm (with Salaries)

Application Support Technician (8-Month Fixed Term)
Magentus —Manchester
- £29,000 a year
- Hybrid work
- SQL
- Linux
- Annual leave
- Employee assistance programme
5d
Pharmacy Technician (ACPT)
Healthxchange —Manchester
- Full-time
- Inventory control
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
12d
Trust Senior IT Technician
Oldham Council —Oldham
- £28,598 - £31,022 a year
- Microsoft Office
- Travel
- IT
Data Centre Technician
SHI Corporation UK Limited —Barnsley
- £28,000 - £35,000 a year
- Overtime
- Computer networking
- Organisational skills
- IT
- Sick pay
Quick apply
Senior Reliability Maintenance Engineering Technician
Amazon UK Services Ltd. —Manchester
- Weekend availability
- Maintenance
- English
- Programmable logic controllers
- Flexible schedule
Cryptographic Operations Technician
Barclays —Knutsford
- Weekend availability
- SharePoint
9d
Jaguar Land Rover Workshop Controller
Sytner Jaguar & Land Rover Stockport —Stockport
- Full-time
- Leadership
- Communication skills
- Employee discount
4d
Quality Assurance (QA) Technician - Paint Manufacturing
Origin UK Operations and Origin Amenity —Rawtenstall
- Full-time
- Analysis skills
- Quality control
- Data entry
Quick apply
Video Manager
Solotech Inc. —Rochdale
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Web Developer
Oblige IT —Bolton
- Organisational skills
- APIs
- HTML
Quality Controller
Omnia Resourcing —Bolton
- £10.80 - £12.00 an hour
- Temporary
- English
- Microsoft Office
- Computer skills
Manufacturing Shift Technician - Nights - 4 on 4 off - Level 4
Kingsland Drinks —Manchester
- £31,890 a year
- Full-time
- Computer literacy
- Continuous improvement
- Computer skills
- Free parking
- Store discount
Quick apply
12d
Engineering Manager
Equans —Manchester
- Full-time
- Leadership
- Communication skills
- Mechanical knowledge
- Annual leave
- Employee assistance programme
Mobile Contract Supervisor
BAM UK & Ireland —Manchester
- Monday to Friday
- Customer service
- Maintenance
- Presentation skills
Land Rover Workshop Controller
Sytner Land Rover Knutsford —Knutsford
- Full-time
- Leadership
- Communication skills
- Employee discount
Benefits/ Payroll Apprentice
Alkegen —Macclesfield
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
Deputy Chief Electrician
ATG Entertainment Limited —Manchester
- £39,894 a year
- Full-time
- Management
Water Connections Delivery Lead
Yorkshire Water —Bradford
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Organisational skills
- Annual leave
- Flexible schedule
2d
Dosette and Delivery Hub Manager
Brighouse Pharmacy —Brighouse
- £13 - £15 an hour
- Full-time
- Supervising experience
- Human resources
- Recruiting
Quick apply
9d
Engineering Team Leader
JIK-Integral UK Limited —Manchester
- Full-time
- Management
- Maintenance
- Analysis skills
- Annual leave
Quick apply

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monitor technician jobs near hyde, gtm

Application Support Technician (8-Month Fixed Term)

Magentus -
Manchester

Apply Now

Job details

Temp to perm | Fixed term contract
£29,000 a year
5 days ago

Benefits

Free flu jabs
Annual leave
Employee assistance programme
Private medical insurance
Paid volunteer time
Enhanced paternity leave
Sick pay

Qualifications

Jira
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
IT service management
Ticket management
SQL querying
SQL
Service restoration
Customer support
Customer interaction
Linux
Application support
Remote diagnostics

Full job description

About Us

For over 30 years, Magentus has been at the forefront of transforming healthcare through technology across Australia and the UK. From pathology and radiology to oncology, and practice management, our solutions connect the healthcare ecosystem and unlock better patient outcomes at scale.

At Magentus, people are at the heart of everything we do. We work as one team, united by our purpose: to create a healthier society through smarter digital healthcare.

The Role

Our Support Team are the first point of contact for our customers. They monitor customer systems, respond and resolve customer tickets whether they be Service Failures, System Requests or Events whilst supporting the installation of new products and product fixes.

The role is a 8-month fixed-term contract, with the possibility of becoming a permanent position

Please note that, in line with UK immigration regulations, we are unable to offer visa sponsorship for this role as we do not currently hold a sponsorship licence.

What You’ll Be Doing

On a day-to-day basis you will provide remote technical support for our customers who may be experiencing technical issues with our products.

Answering customer telephone calls
Adhering to processes and using our call management system (Jira) for all distinct customer communication.
Perform an initial diagnosis and wherever possible resolve the issue using documented resolution guidance from our knowledge repository.
Resolving the ticket early is important to maintain customer satisfaction, so early resolution is our primary goal. However, after following all avenues of investigation, should the ticket not reach resolution in the L2 phase it may be elevated to our 3rd line teams for deep investigation.
Raising incidents for reporting failures and errors found during monitoring and other support duties.
Owning and resolving customer issues (which may include escalation where necessary) including liaison with 3rd party clinical system providers.
Technical Account Management; meeting with customer to understand ticket priorities and to demonstrate progress on open tickets.
Reporting progress of incidents daily to the Service management team.
Providing L2 technical support, resolving more complicated incidents, connecting to internal data centres, hosted environments and using desktop connectivity software.
Participation in out-of-hours rota.

What experience do I need

This is primarily an application support role however you should understand technical IT applications, file structures and permissions and have previous IT helpdesk experience including working to strict service level agreements.
Knowledge of ITIL service management protocols
Customer focused
Ability to troubleshoot technical issues using only remote connection facilities or over the telephone

Knowledge and experience of the following is advantageous

SQL Querying
Dragon Voice Recognition
Augnito Voice Recognition
Linux Operating System

Why Join Magentus?

Compensation package:

£29,000 per annum
Annual renumeration review and performance bonus programme

Hybrid Working

Three days a week in our Manchester City Centre (Spring Gardens) office, and two days from home.

Our Leave Benefits

25 days annual leave (plus bank holidays), increasing with service
Holiday purchase scheme
Your birthday off
Option to swap a public holiday for a religious holiday of your choice
Pawrental Leave to welcome new pets
Up to two paid volunteering days per year
Enhanced Maternity, Paternity & Adoption Leave

Protection and Wellbeing:

Income Protection & 4x Death in Service
Private healthcare with BUPA (discounted family cover available)
Mental health & wellbeing support via Employee Assistance Programme
Free flu jabs + paid time off to give blood
Enhanced sick pay

Our Commitment to Inclusion

Magentus Software Limited is an equal opportunities employer. We are committed to creating an inclusive and diverse work environment where all employees feel valued and respected.

We do not discriminate based on race, colour, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We encourage applications from all qualified individuals and believe in fostering a workplace where everyone has the opportunity to thrive and succeed.

We are also a proud member of the Disability Confident Employer Scheme, demonstrating our commitment to supporting disabled individuals in the workplace.

If you require any support or adjustments to interact with us, please let us know.

Apply Now

Refine Your Search

monitor technician jobs in hyde, gtm

Application Support Technician (8-Month Fixed Term)

Pharmacy Technician (ACPT)

Trust Senior IT Technician

Data Centre Technician

Senior Reliability Maintenance Engineering Technician

Cryptographic Operations Technician

Jaguar Land Rover Workshop Controller

Quality Assurance (QA) Technician - Paint Manufacturing

Video Manager

Web Developer

Quality Controller

Manufacturing Shift Technician - Nights - 4 on 4 off - Level 4

Engineering Manager

Mobile Contract Supervisor

Land Rover Workshop Controller

Benefits/ Payroll Apprentice

Deputy Chief Electrician

Water Connections Delivery Lead

Dosette and Delivery Hub Manager

Engineering Team Leader

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