Support analyst Work, Jobs in Mamhilad, Mon (with Salaries)

External Identity Support Analyst (Cardiff)
Kocho —Cardiff
- Full-time
- Hybrid work
- Databases
- Analysis skills
- APIs
Quick apply
Case Reviewer (Cardiff)
OFGEM —Cardiff
- £26,694 - £31,853 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Organisational skills
- Annual leave
- Flexible schedule
Associate Quality Assurance Test Analyst
Office for National Statistics —Newport
- £28,138 - £32,953 a year
- Part-time
- Hybrid work
- Computer literacy
- Presentation skills
- Computer skills
5d
Associate, Analyst NAA Operations CoE, Audit and Assurance
Deloitte —Cardiff
- Hybrid work
- Microsoft Word
- AI
- Communication skills
Systems Support Developer / Analyst (Microsoft Dynamics 365)
Cardiff University —Cardiff
- £41,064 - £46,049 a year
- Full-time
- University
- Annual leave
Cyber Analyst
Admiral —Cardiff
- Analysis skills
- Communication skills
- Annual leave
4d
IT Service Desk Analyst
BTL IT Solutions Ltd. —Patchway
- £26,000 - £29,000 a year
- Full-time
- Maintenance
- Windows
- Microsoft Office
- Free parking
Quick apply
Financial Analyst
Target —Cardiff
- £35,000 - £45,000 a year
- Hybrid work
- Employee assistance programme
- Employee discount
Quick apply
Systems Analyst / Tester
Capgemini Sogeti —Cardiff
- Hybrid work
- Agile
3d
Reward Analyst
Transport for Wales —Pontypridd
- Analytics
11d
Cyber Security Analyst
Medr —Merthyr Tydfil
- £39,457 - £46,243 a year
- Full-time
- Computer Science
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
Operational Excellence Analyst
General Dynamics Land Systems UK —Pentrebach
- £32,800 - £41,000 a year
- Full-time
- Analysis skills
- No degree
- Communication skills
Systems Analyst / Tester
Capgemini —Cardiff
- Hybrid work
- Agile
3d
Lead Information Security Analyst - SRS
Torfaen County Borough Council —Torfaen
- £39,152 - £45,091 a year
- Full-time
- Customer service
2d
Analyst, Quality Risk and Security Services
Deloitte —Cardiff
- Hybrid work
- No experience needed
- Analysis skills
- Quality control
Product & Portfolio Analyst
Orangebox —Nantgarw
- Full-time
- CRM software
- Analysis skills
- Product management
- Employee discount
Quick apply
Digital Portfolio Analyst
OFGEM —Cardiff
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
3d
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
IAM Analyst
Starling —Cardiff
- Full-time
- Hybrid work
- Bachelor's degree
- Mentoring
- Scripting
- Annual leave
- Employee discount
Quick apply
Senior Business Analyst
Maritime and Coastguard Agency —Cardiff
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Agile
- Annual leave
- Employee assistance programme
5d

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External Identity Support Analyst (Cardiff)

Kocho -
Cardiff

Quick apply

Job details

Full-time

Qualifications

Fiddler
Authentication
Technical troubleshooting
Incident management
Zero Trust Architecture (Architecture security)
User account provisioning
Databases
Analysis skills
IT permissions management
Technical writing
APIs
Application support
Communication skills
PowerShell scripting
PowerShell
Identity & access management

Full job description

(This role is Cardiff based)

About Kocho

Kocho recognise that technology on its own does not deliver change and offers technology adoption services alongside excellent technical consulting to enable our clients to achieve their business goals on their journey to Become Greater.

Our head office is in the heart of London’s West End and provides a comfortable working environment with flexible collaboration spaces that encourage our people to Become Greater with the aim to Do What’s Right. We now have offices in Cardiff and Cape Town which follow the style of our London space.

Kocho is an equal opportunities employer. We make recruitment decisions based on qualifications, skill set and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs, or lack thereof, marital status, disability or sexual orientation or any other protected characteristic. This is mindset aligns with our company values as we understand that we are Better Together.

Role Overview

The External Identity Support Analyst provides advanced (3rd‑line) technical support and expertise for external identity platforms and customer identity solutions. The role is essential to ensuring stable, secure, and high‑performing identity services across our Managed Solution Support portfolio.

Key Responsibilities

Provide 3rd‑line remote technical support for customer identity and access solutions within Managed Solution Support, focusing on external identity technologies (Entra ID, Entra External ID, Azure AD B2C, federation, SSO).
Maintain and improve the Configuration Management Database (CMDB) for supported services.
Support smooth transition of clients and projects into Managed Solution Support.
Contribute to the development and enhancement of Kocho’s identity service offerings.
Operate as a subject matter expert, offering expert advice and solutions to complex or bespoke identity challenges.
Influence clients to adopt best‑practice approaches for secure and scalable identity management.
Act as an advocate for clients when working with internal teams and Senior Management.
Maintain clear and accurate documentation, troubleshooting guides, and operational procedures.

Essential Skills & Experience

Strong troubleshooting abilities for complex and bespoke identity-integrated applications.
Ability to read and modify code in .NET and C#.
Experience with SQL and database management tools.
Solid working knowledge of PowerShell for automation and diagnostics.
Experience supporting enterprise-scale environments.
Understanding of federation and identity protocols:
- SAML 2.0
- OAuth 2.0
- OpenID Connect
- Token flows, claims, sessions
Experience in operational support roles within business environments.
Ability to work effectively in virtual, collaborative, and team-based settings.
Excellent communication skills with the ability to explain technical issues clearly to both technical and non‑technical audiences.
Strong analytical and problem‑solving ability.
Demonstrated learning agility and a willingness to adopt new identity technologies.
Understanding of security principles including least privilege, secure design, and common vulnerabilities.
Familiarity with:
- Authorization concepts (roles, permissions, app registrations, service principals)
- User and group lifecycle management (creation, modification, deletion, dynamic groups)
Knowledge of Conditional Access (CA) and Multi‑Factor Authentication (MFA).

Additional Beneficial Skills & Experience (Desirable)

Experience with operation and support of:
- Azure AD B2C / Entra External ID
- Microsoft Entra ID (formerly Azure AD)
- Azure DevOps
Relevant Microsoft certifications such as:
- SC‑300 (Identity & Access Administrator)
- SC‑900 / AZ‑900 fundamentals
Experience with Customer Identity & Access Management (CIAM) solutions or external identity lifecycle management.
Familiarity with API debugging and tooling (e.g., Fiddler, Postman, browser developer tools).
Knowledge of identity governance processes (access reviews, entitlement management, automated provisioning).
Experience with logging and monitoring tools such as Application Insights, Azure Monitor, Log Analytics.
Understanding of Zero Trust architecture and its application to external identity.
Experience participating in incident management, including P1/P2 handling, root cause analysis, and post‑incident reviews.

Quick apply

Refine Your Search

support analyst jobs in mamhilad, mon

External Identity Support Analyst (Cardiff)

Case Reviewer (Cardiff)

Associate Quality Assurance Test Analyst

Associate, Analyst NAA Operations CoE, Audit and Assurance

Systems Support Developer / Analyst (Microsoft Dynamics 365)

Cyber Analyst

IT Service Desk Analyst

Financial Analyst

Systems Analyst / Tester

Reward Analyst

Cyber Security Analyst

Operational Excellence Analyst

Systems Analyst / Tester

Lead Information Security Analyst - SRS

Analyst, Quality Risk and Security Services

Product & Portfolio Analyst

Digital Portfolio Analyst

Senior Service Desk Analyst

IAM Analyst

Senior Business Analyst

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