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Workplace Manager

International Workplace Group plc -
London

Apply Now

Job details

Permanent | Full-time
2 days ago

Benefits

Annual leave

Qualifications

Supplier ordering
Contract management
Stakeholder collaboration
Client engagement
Customer service
Procurement
Stakeholder liaison
Facilities management
English
Microsoft Office Suite
Profit & loss
Purchase order creation
Presentation skills
Continuous improvement
Continuous improvement cycles oversight
Supply chain management
Relationship management
Contracts
Management reporting
Supplier quality management
Negotiated procurement
Leadership
Team motivation leadership
Communication skills
Contract administration

Full job description

Location City:

London
Country:

United Kingdom
Location Type:

On-site
Contract Type:

Permanent
Employee Type:

Full Time
Essential Languages:

English
Vacancy Reference:

52701

Workplace Manager
London
This role is based onsite Monday- Friday

Job Purpose

Reporting directly to the Instant Account Manager (Client Services), this role is responsible for managing all aspects of onsite workplace operations for a leading consumer healthcare brand, at our client’s London headquarters. You will be the heartbeat of the office—bringing the community together, overseeing all Workplace and Facilities services, managing outsourced suppliers, ensuring client satisfaction, and delivering a seamless workplace experience across 50,000 sqft of prime office space.

You will integrate closely with the client while upholding Instant’s values, ensuring commercial and contractual obligations are met, and embodying a “One Team” approach. Supported by a strong team, you will take a leading role in the contract’s success through client engagement, supplier management, escalations, reporting, and health & safety compliance. You will be expected to fully understand client needs, deliver solutions on time and within budget, and drive continuous improvement and innovation.

Key Responsibilities

Workplace & Community
- Create a welcoming, collaborative workplace and foster strong stakeholder relationships.
- Develop and implement initiatives to enhance community engagement and workplace culture.
Facilities & Services Delivery
- Ensure all hard and soft services are delivered to specification, meeting SLAs/KPIs.
- Monitor supplier performance through reviews, audits, and reporting; take corrective action as required.
- Manage superior landlord and third-party relationships, including service charge obligations and attend monthly meetings.
- Oversee café operations (outsourced food & beverage).
- Ensure compliance with health, safety, and regulatory standards.
Team Leadership
- Lead, motivate, and support a team of three, including career development planning.
Operational & Commercial Management
- Be the first point of contact for escalations and ensure timely resolution.
- Oversee supply chain management and negotiate best-value contracts.
- Track metrics, prepare monthly/quarterly reports, and contribute to business reviews.
- Raise and receipt purchase orders, support financial processes.
- Identify opportunities for workplace improvements and innovation.

Background & Experience

3+ years managing a large, busy workplace with direct team leadership.
Strong Facilities Management background (hard & soft services).
Experience with outsourced supplier management, including food & beverage.
IOSH Health & Safety qualification (NEBOSH desirable).
Knowledge of workplace compliance, documentation, and H&S legislation.
Experience with P&L oversight desirable.
Skilled in Microsoft Office and confident in presenting.
Experience in corporate real estate or large office facilities.

Key Skills & Competencies

Strong communication and relationship-building skills at all levels.
Organised, proactive, and able to manage multiple priorities.
Skilled in influencing, challenging, and advising senior stakeholders.
Natural problem-solver with initiative and resilience.
Engaging personality with a team-player mindset.
Passion for delivering excellent customer service and creating a best-in-class workplace.
Ability to manage to SLAs/KPIs and drive continuous improvement.
Adaptability to learn new systems and applications.

About the company

We are The Instant Group, now part of IWG, where work gets smarter—for employees, businesses, and the planet. As the world’s largest flexible workspace provider, we connect over 250,000 organisations with office space, coworking memberships, virtual offices, and meeting rooms. We deliver market-leading data, expert consulting in portfolio strategy, procurement, and sustainability, and empower 20,000+ landlord, operator, and investor partners to capture flex demand and boost asset performance.

With global clients like Prudential, Booking.com, Shell, Jaguar Land Rover, GSK, and Hines, our teams operate across virtual and physical offices in London, Paris, New York, Hong Kong, Singapore, Sydney, and beyond.

Join a dynamic business named one of the Best Places to Work in Property, and featured in the Sunday Times HSBC International Track 200. Build your career where innovation meets opportunity—and help shape the future of work

Apply Now

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