Customer care manager Work, Jobs in Bristol, Bst (with Salaries)

Coffee Account Manager (Central England & Wales) – Wholesale, Barista Training & Customer Support
Extract Coffee Roasters —Bristol
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Hospitality
- Café
- Health & wellbeing programme
- Employee assistance programme
Quick apply
8d
Customer Operations Manager
Planning Inspectorate —Bristol
- £46,689 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Annual leave
- Flexible schedule
12d
Deputy Manager Care Home
Dreams Care Home —Caldicot
- From £45,000 a year
- Full-time
- Sales
- Microsoft Office
- Travel
- Free parking
- Store discount
Quick apply
School Office Manager and SLT Support
Clifton High School —Bristol
- £33,950.89 a year
- Full-time
- Administrative experience
- Organisational skills
- Front desk
- Employee discount
Quick apply
Office Manager
Head Office —Bristol
- £38,000 - £40,000 a year
- Full-time
- Hospitality
- Bar
- Microsoft Office
Quick apply
12d
Customer Service Manager
Elements Solutions Inc —Bristol
- From £55,000 a year
- CRM software
- Data analysis skills
- Continuous improvement
- Free parking
- Employee assistance programme
Talent Acquisition Manager
Roosty's —Bath
- £60,000 - £80,000 a year
- Full-time
- Remote
- English
Quick apply
11d
Junior Facilities Manager
Bellrock Property and Facilities Management —Bristol
- £38,000 a year
- Monday to Friday
- Customer service
- AI
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Showroom Manager
TILE MOUNTAIN LTD —Bristol
- £34,000 a year
- Weekend availability
- Management
- Customer service
- Team management
- Employee discount
- Referral programme
Quick apply
General Manager
Nancy Spain's —Bristol
- £45,000 - £55,000 a year
- Full-time
- Hospitality
- Inventory control
- Sales
- Store discount
- Paid training
Quick apply
9d
Office Manager
Lighthouse Schools Partnership —Bristol
- £26,258.14 - £34,434.00 a year
- Full-time
- Customer service
- Microsoft Office
- Experience working with children
Business Customer Services Manager
Welsh Water —Cardiff
- £55,924 - £63,515 a year
- Continuous improvement
- Team management
- No degree
- Free parking
- Annual leave
2d
Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Continuous improvement
- Recruiting
- SharePoint
- Employee discount
Regional Sales Manager - West
STAR —Bristol
- £55,000 - £120,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
9d
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Data analysis skills
- AI
- Communication skills
- Work from home
- Employee discount
Quick apply
Assistant Store Manager
Lovisa —Bristol
- Retail management
- Leadership
- Employee discount
- Referral programme
Quick apply
Head Cashier
Grosvenor Casinos —Bristol
- Weekend availability
- Team management
- In-person
- Communication skills
Quick apply
Front Office Manager
Valor Hospitality —Bristol
- £32,000 - £34,000 a year
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
8d
Deputy Manager
ProCook —Bristol
- £30,000 - £32,000 a year
- Weekend availability
- Sales
- Customer service
- Retail management
- Employee assistance programme
- Employee discount
Quick apply
10d
Sales Account Manager
Maddocks —Cardiff
- £30,000 a year
- Full-time
- CRM software
- Business development
- In-person
- Free parking
- Store discount
Quick apply

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Coffee Account Manager (Central England & Wales) – Wholesale, Barista Training & Customer Support

Extract Coffee Roasters
Bristol

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
8 days ago

Benefits

Health & wellbeing programme
Additional leave
Cycle to work scheme
Company pension
Company events
Employee assistance programme
Employee discount
Paid volunteer time
Sick pay

Qualifications

CRM software
Hospitality
Driving Licence
Client engagement
Barista experience
Partnership building
Coffee experience
Barista coffee making
B2B sales
Relationship management
Customer support
Account management

Full job description

Speciality Coffee | Barista Training | Customer Support

Love coffee? Know how to train people to make it better?
Join our Account Management Team.

We’re looking for a Wholesale Account Manager to help us deliver exceptional coffee and build lasting partnerships across the central regions of England and Wales.

At Extract Coffee Roasters, we roast speciality coffee with purpose. We work with some of the UK’s most respected cafés, restaurants and hospitality venues supporting them to serve consistently brilliant coffee and grow with us.

In this field-based role, you’ll take ownership of a regional portfolio of customers across Central England and Wales. From your first site visit to training support and ongoing care, you’ll be the link between our customers and the full Extract team, including our Technical, Training, Production and Roastery teams.

You’ll also play a key role in bringing new customers into the Extract community, identifying opportunities, managing onboarding and making sure everything runs smoothly from day one.

You’ll be based at Extract Bristol at our coffee roastery and spend much of your time out in the field. A full UK driving licence is required.

What you’ll do

Manage a portfolio of wholesale coffee customers across London and the surrounding area
Visit customers regularly to support coffee quality, service standards and account development
Deliver practical barista training, tastings, coffee education and quality support on-site
Help customers dial in coffee, improve consistency and troubleshoot quality issues
Support onboarding for new customers, including training, setup and first-stage relationship building
Work with the Regional Manager to grow accounts through new lines, cross-selling and upselling
Build strong relationships with baristas, café managers, business owners and hospitality teams
Represent Extract at events, launches, cuppings and coffee community activity
Log visits, training, customer feedback and account activity into our internal systems
Share customer insights with our Technical, Training, Production, Roastery and Customer Experience teams

What you’ll bring

We’re especially keen to hear from people with real, hands-on coffee experience.

You may have worked as a barista, head barista, coffee trainer, roaster, café manager, wholesale support person or in another coffee-focused hospitality role.

Strong practical knowledge of speciality coffee, espresso preparation and barista standards
Confidence training, coaching or educating others about coffee
Experience working with customers in cafés, hospitality, wholesale coffee or foodservice
The ability to talk confidently with everyone from baristas to business owners
A people-first approach, with warmth, professionalism and strong follow-through
Good organisation and the ability to manage your own schedule in the field
Commercial awareness and an interest in helping customer relationships grow
Confidence using digital tools such as CRM systems, scheduling apps or order platforms
Curiosity, kindness and optimism in how you work with customers and teammates

Account management or B2B sales experience would be helpful, but we’re open to people stepping into this from a strong coffee background. What matters most is that you understand coffee, can educate others well and know how to build trust with hospitality customers.

Why join us?

Competitive Salary: £30,000 - £35,000 based on experience & qualifications
37.5 hours per week - Monday to Friday
Purpose-driven business with a mission to Make Coffee Better
23 days holiday + 8 bank holidays (rising with service)
Employee Assistance Programme and wellbeing app
Company pension scheme
Free coffee for home use
A collaborative, values-led team that cares about fairness, listening and learning

How to Apply & Next Steps

Submit your application and People & Culture team will be in touch by email with a link to a short candidate questionnaire.

This is the next step before we move to interviews. It helps us understand your experience, what motivates you and keeps our recruitment process fair and consistent for everyone.

Please keep an eye out for this email, it’s genuine and part of our standard recruitment process.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Additional leave
Company events
Company pension
Cycle to work scheme
Employee discount
Health & wellbeing programme
Paid volunteer time
Sick pay

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Bristol BS2 9SH

Quick apply

Refine Your Search

customer care manager jobs in bristol, bst

Coffee Account Manager (Central England & Wales) – Wholesale, Barista Training & Customer Support

Customer Operations Manager

Deputy Manager Care Home

School Office Manager and SLT Support

Office Manager

Customer Service Manager

Talent Acquisition Manager

Junior Facilities Manager

Showroom Manager

General Manager

Office Manager

Business Customer Services Manager

Service Desk Team Leader

Regional Sales Manager - West

Customer Experience Manager

Assistant Store Manager

Head Cashier

Front Office Manager

Deputy Manager

Sales Account Manager

I want to receive the latest job alerts for customer care manager in bristol, bst

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