Intelligence consultant Work, Jobs in Shirley, Wmd (with Salaries)

First Line Support Consultant
Pinewood.AI —Solihull
- £25,000 a year
- Weekend availability
- Hybrid work
- Bachelor's degree
- Driving
- Time management
- Annual leave
- Employee assistance programme
Quick apply
11d
Climate Consultant
Amey Ltd —Birmingham
- Engineering
- Analysis skills
- Project management
- Annual leave
9d
Senior Business Travel Consultant - Spanish speaking - Remote
Perk —Birmingham
- Full-time
- Hospitality
- Bar
- Spanish
- Relocation assistance
Asset Information Assurance Lead
Department for Work and Pensions —Birmingham
- £57,946 - £68,205 a year
- Overtime
- Hybrid work
- Engineering
- Master's degree
- Analysis skills
- Annual leave
- Employee assistance programme
Sales Area Manager
RICOMAN Ltd —Birmingham
- From £45,000 a year
- Full-time
- Sales
- Customer service
- Presentation skills
Quick apply
Asset Experience Associate
JLL —Birmingham
- Sales
- Maintenance
- Leadership
Senior Fleet Manager
West Midlands Combined Authority —Birmingham
- £56,127 - £62,906 a year
- Part-time
- Project management
- Contracts
- AI
- Annual leave
- Employee discount
Engaging Bid Manager - UK (Hybrid)
Laminar Projects —Birmingham
- Full-time
- Hybrid work
- English
- Presentation skills
- Leadership
4d
Business Development Manager – Modular Support Systems
Atkore —West Bromwich
- Sales
- Salesforce
- Engineering
- Free parking
- Annual leave
Quick apply
Procurement Consultant - All Levels (Security Cleared)
Turner & Townsend —Birmingham
- Full-time
- Engineering
- Travel
- Contracts
Quick apply
Asset Experience Associate
NAA-Jones Lang LaSalle Resources —Birmingham
- Full-time
- Sales
- Maintenance
- In-person
Quick apply
Business Development Manager - Data Centre Fibre Solutions (UK & Europe) Midlands
Mercury Hampton Ltd —Birmingham
- £60,000 - £80,000 a year
- Full-time
- Business development
Quick apply
4d
Facade Engineer
Jensen Hughes —Birmingham
- Microsoft Word
- Maintenance
- Business development
- Annual leave
- Employee assistance programme
Senior/Associate Fire Engineer – Expert Witness
Jensen Hughes —Birmingham
- Engineering
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
First Line Support Consultant (Apps Support, Danish or Swedish Speaking)
Pinewood.AI —Solihull
- From £25,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
Talent Acquisition Consultant
Serco Group —Solihull
- £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- Contracts
- Annual leave
- Employee assistance programme
1d
Learning & Development Consultant
Softcat —Birmingham
- Hybrid work
- School
- Flexible schedule
Consultant / Senior Consultant - Smart Buildings (Building Intelligence) - Manchester / London / Birmingham / Bristol / Leeds
Turner & Townsend —Birmingham
- Full-time
- No degree
- Travel
- IT
Quick apply
14d
Principal Consultant / Associate Director - Smart Buildings (Building Intelligence) - London / Birmingham / Manchester / Leeds / Bristol
Turner & Townsend —Birmingham
- Full-time
- No degree
- Travel
- Mentoring
Quick apply
14d
Remediation Officer
Trinity Estates —Birmingham
- Monday to Friday
- Remote
- Employee discount
- Referral programme

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First Line Support Consultant

Pinewood.AI -
Solihull

Quick apply

Job details

Full-time
£25,000 a year
11 days ago

Benefits

Cycle to work scheme
Annual leave
Employee assistance programme
Gym membership

Qualifications

Bachelor's degree
Driving
Customer support
Time management

Full job description

The Opportunity

Pinewood.AI currently has an exciting opportunity for an experienced, enthusiastic and customer-focused Support Consultant to join the team and help deliver an exceptional service to the end users of our cloud-based system application (Dealer Management System).

As a Customer Support Consultant, you will be the first point of contact for our customers, assisting with any day-to-day queries, helping to trouble shoot problems, and providing client training.

Your responsibilities will include:

Providing clients with an excellent customer service via phone, email, and webchat.
Diagnosing and finding solutions to customer queries in a timely, professional manner.
Developing relationships with stakeholders across the business and communicating product related issues to the relevant team.
Logging and investigating outstanding tickets.
Contributing to and helping to develop Pinewood’s internal knowledge base.
As your knowledge grows, providing support to more junior members of the team.

This is a full-time position on a three-shift rota (8:00am - 4:30pm, 9:00am - 5:30pm and 10:30am - 7:00pm). Occasional weekend and bank holiday work is also expected and will work on a rolling shift pattern.

Requirements

We are looking for a natural people person with an ability to understand the needs of the customer. You'll have an inquisitive mindset with a flair for problem solving.

The ideal candidate will also have:

Strong customer support background either in Retail or Automotive

Strong time management skills with an ability to prioritise your workload.
A strong attention to detail and ability to think outside of the box.
A Level education OR equivalent in work experience (a Bachelor's degree in a Computing or Software related field is beneficial but not essential).
An interest in the IT or Automotive industry.

Desirable

At least 1 year of previous experience in a non-scripted customer helpdesk role (either in SaaS or the IT or Automotive industry would be preferrable).
Experience of working in a dealership, or having previously worked with the Pinewood.AI system (formerly Pinewood DMS/Pinnacle), is highly beneficial but not essential.

Benefits

A competitive starting salary of £25,000 per annum
5% stakeholder bonus scheme
Share scheme
Hybrid working
25 days holiday plus all UK bank holidays
4x life assurance
Enhanced family-friendly leave – 5 months’ full pay for maternity or adoption, plus 2 weeks’ fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption
Employee Assistance Programme (EAP) – free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources)
Regular 1-2-1s and career development opportunities
Cycle to Work scheme – save up to 40% on bikes and accessories through salary sacrifice
Eyecare vouchers – free eye test and contribution towards prescription glasses
Regular social events
Employee recognition and awards

Why join Pinewood.AI?

This is an exciting opportunity to connect, communicate, and make a real impact across a global technology business. As a First Line Support Consultant at Pinewood.AI, you’ll be on the frontline of our customer experience building trust, driving clarity, and delivering outstanding support as customers use our global SaaS platform. We’re looking for ambitious individuals ready to start or grow their career in a fast-moving, innovative SaaS environment.

About Us

Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business.

Pinewood’s cloud-based, secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.

This is an excellent opportunity to join a forward-thinking full-service technology partner and make a direct impact on our client's experience. We offer lots of on the job training, a flexible work environment, and an opportunity to develop a long-term career.

Quick apply

Refine Your Search

intelligence consultant jobs in shirley, wmd

First Line Support Consultant

Climate Consultant

Senior Business Travel Consultant - Spanish speaking - Remote

Asset Information Assurance Lead

Sales Area Manager

Asset Experience Associate

Senior Fleet Manager

Engaging Bid Manager - UK (Hybrid)

Business Development Manager – Modular Support Systems

Procurement Consultant - All Levels (Security Cleared)

Asset Experience Associate

Business Development Manager - Data Centre Fibre Solutions (UK & Europe) Midlands

Facade Engineer

Senior/Associate Fire Engineer – Expert Witness

First Line Support Consultant (Apps Support, Danish or Swedish Speaking)

Talent Acquisition Consultant

Learning & Development Consultant

Consultant / Senior Consultant - Smart Buildings (Building Intelligence) - Manchester / London / Birmingham / Bristol / Leeds

Principal Consultant / Associate Director - Smart Buildings (Building Intelligence) - London / Birmingham / Manchester / Leeds / Bristol

Remediation Officer

I want to receive the latest job alerts for intelligence consultant in shirley, wmd

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