Spa Therapist
Location Wimbledon
Job Type – full time, part time, fixed term maternity cover or flexible
Salary - £14.80
Who We Are
Wimbledon Leisure Centre & Spa and Spa Experience are part of GLL, the UK's largest leisure operator and charitable social enterprise. Our aim is to improve the social, mental, and physical health of the communities we’re a part of, and we exist to make high-quality wellness genuinely accessible to everyone. As a not-for-profit organisation we reinvest back into our facilities, our people, and the communities we serve.
What We're Looking For
We are looking for a friendly, reliable and professional NVQ Level 2/3 or equivalent therapist, who is passionate about the industry with a warm and welcoming approach, a willingness to learn, and a genuine desire to deliver high standards of treatment and customer care. The role will suit a newly qualified therapist (0-3 years’ experience) who is keen to grow into this career and will enjoy learning about all aspects of spa operations.
Essential
Minimum NVQ level 2/3 in Beauty Therapy or equivalent
Proficiency in massage, facials, body treatments, manicure, pedicure, waxing and tinting (please apply if you are still training in some of these)
Professional outlook with excellent interpersonal skills
Ability to work independently and manage your time effectively across a busy treatment schedule
Sound understanding of health and safety, contra-indications, and professional boundaries
Genuine passion for wellbeing and making a positive difference to people's lives
Proactive team player
Desirable (Please still apply if you meet the ‘sssential’ criteria but not these following points)
Previous work experience is preferred but we will consider recently qualified therapists with a strong work ethic, passion for the industry and positive attitude
Experience with booking systems or spa management software
Additional skills such as hot stone, lymphatic, bamboo massage, reflexology or keen to learn
Key Responsibilities
Treatments & Guest Care
Deliver a full range of treatments to a high professional standard
Conduct thorough client consultations to understand each guest's individual needs and health considerations
Adapt techniques and treatment plans to suit individual client requirements and preferences
Upsell treatments, treatment add-ins, retail products and thermal facilities
Support marketing initiatives and promotion of the spa
Ensure treatment rooms are fully stocked and support with stock control
Team & Operations
Work with reception team to support customer service including towel stocking, thermal suite cleaning and general admin to support operations
Assist with managing appointment bookings and client records using our booking system
Contribute positively to the team culture
Participate in ongoing training and CPD opportunities
Standards & Environment
Maintain hygiene, cleanliness, and presentation standards
Conduct opening and closing procedures in treatment rooms
Follow all health, safety, and safeguarding protocols to protect both guests and colleagues
Adhere to GLL's spa standards and operating procedures at all times
As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!
The basics:
This is a fixed term or flexible position. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role.
We are an accredited Living Wage employer with industry-leading rates of pay.
We can offer a career, not just a job, with extensive Learning & Development support available.
A uniform will be supplied and must be worn.
GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in.
As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business.
Additionally, GLL offers employees a range of employment benefits:
Access to a pension scheme.
Health Assurance and access to Counselling services.
Access to the tax-efficient Ride to Work bicycle purchase scheme.
Free annual eye tests.
Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL’s Live Better app.
GLL Society benefits (if you choose to join the Society after your probation period) include:
The right to stand for the Society board and to vote for board members to represent you.
Access to team building and fun events such as treks, concerts, outings, etc.
Access to a range of benefits exclusive to our people – ask your line manager for details or check out the Intranet.
About GLL:
As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children’s centres.
Our people are from the communities we serve and help us make real changes in their local area.
One of our core values is ‘More than a Job’, because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we are having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.
We offer two different types of work arrangements:
If you are looking for a regular number of hours that you can work and are flexible to meet the needs of a 7-day-a-week service, then a full-time or part-time permanent contract might be the right choice for you.
So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support, or working with children, you’ll be able to find your ideal new job at GLL.
Passionate about seeing our communities thrive, we invest back into our facilities, projects, and people and are Investors in People Gold Award employer.
However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.
We are an inclusive employer. We seek and welcome diversity in our teams. All pay rates are subject to skills, experience, qualifications, and location.
