Account officer Work, Jobs in Dunstable, Bdf (with Salaries)

Lending Servicing Officer
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- IT
IT Support Officer
Evestia Clinical —Letchworth
- Hybrid work
- Customer service
- SharePoint
- IT
- Employee assistance programme
- Life insurance
Quick apply
6d
Executive Assistant - Global Logistics
FCDO Services —Hanslope
- £31,898 a year
- Full-time
- Customer service
- Microsoft Office
- Presentation skills
- Annual leave
Supported Housing Manager
The Housing Network —Aylesbury
- Up to £38,000 a year
- Full-time
- Travel
- IT
- In-person
- Health & wellbeing programme
- Referral programme
Quick apply
3d
Chief Executive Officer
Link to Change —Bedford
- £45,500 - £47,500 a year
- Full-time
- Microsoft Office
- No degree
- Organisational skills
- Health & wellbeing programme
Quick apply
Accountant
Guardforce Security Services Ltd —Watford
- £25,000 - £31,000 a year
- Full-time
- Microsoft Excel
- Accounting
- Organisational skills
- Annual leave
Quick apply
9d
System Support Officer - Fire Control
Hertfordshire County Council —Stevenage
- £41,836 - £45,792 a year
- English
- Analysis skills
14d
Prevention and Partnerships Officer (Programme Delivery) - 12 months fixed term contract
Barnet Council —London
- Full-time
- Hybrid work
- Oracle
- Project management
- Presentation skills
- Annual leave
- Flexitime
Company Secretarial Administrator - Colindale
Xeinadin —Colindale
- No experience needed
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
General Manager
Lucy Electric —Thame
- Sales
- Customer service
- Engineering
Sales Account Management Intern
Bosch Group —Denham
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Quick apply
Associate Director- Transport Development Planning
Steer —Hemel Hempstead
- Full-time
- Hybrid work
- Business development
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
HR Administration & Recruitment Officer - Part Time
Care Assist Ltd —Bedford
- £14.50 an hour
- Part-time
- Microsoft Office
- Human resources
- IT
Quick apply
Business Security Compliance Officer
Securitas UK —Luton
- £17.28 an hour
- Full-time
- Customer service
- Computer literacy
- English
- Employee discount
Quick apply
14h
Support Officer
Hertfordshire County Council —Stevenage
- £25,583 - £28,142 a year
- 8 hour shift
- Computer literacy
- English
- Microsoft Office
2d
Bookkeeper & Finance Administrator
Cell2 Ltd —Aylesbury
- £15,429 - £27,000 a year
- Part-time
- Spanish
- Microsoft Excel
- Microsoft Office
- Free parking
Quick apply
1d
Hub Access Officer
Barnet Council —London
- Full-time
- Hybrid work
- Oracle
- Presentation skills
- Annual leave
- Flexitime
3d
Responsible Finance Officer
Milton-Keynes-Council —Milton Keynes
- £35,412 a year
- Call to connect
- Microsoft Office
- Analysis skills
- Accounting
1d
Bookkeeper and Accounts Officer
KHYBER EXCHANGE & TRAVEL LTD —Harrow
- From £16 an hour
- Part-time
- QuickBooks
- Flexitime
- Employee discount
Quick apply
1d
Senior Legal Cashier
Lightfoots LLP —Thame
- Microsoft Office
- IT
- Annual leave
- Employee discount
1d

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Lending Servicing Officer

Allica Bank -
Milton Keynes

Apply Now

Job details

Full-time

Benefits

Company pension
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Continuous improvement
Organisational skills
Relationship management
IT
Financial services
Communication skills

Full job description

About Allica Bank

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.

Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Department Description

The Operations function is responsible for delivering excellent customer outcomes across Allica's lending and banking products. Lending Servicing plays a critical role in supporting customers throughout the life of their loans, ensuring requests are handled efficiently, accurately and in line with regulatory requirements.

The team is committed to delivering operational excellence through outstanding customer service, continuous improvement, effective risk management and the intelligent use of technology and AI.

Role Description

The Lending Servicing Officer plays a key role in delivering an outstanding in-life servicing experience for Allica's Commercial Lending customers.

Responsible for managing a wide range of servicing activities across the customer lifecycle, the role ensures requests are completed accurately, efficiently and in line with regulatory requirements and internal service standards.

Working closely with Relationship Managers, Credit Operations and other internal stakeholders, the Lending Servicing Officer takes ownership of customer requests, resolves queries, supports portfolio servicing activity and continually looks for opportunities to improve processes and customer outcomes.

This role is suited to someone who enjoys working in a fast-paced operational environment, is passionate about delivering exceptional customer service and committed to continuous improvement.

Principal Accountabilities

Deliver an exceptional servicing experience for Commercial Lending customers through timely, accurate and professional handling of all in-life servicing requests.
Take ownership of customer enquiries from receipt through to resolution, ensuring excellent communication throughout.
Complete a broad range of lending servicing activities including (but not limited to):
- Early settlements
- Redemptions
- Product switch requests
- Loan restructures
- Bank account amendments
- Customer maintenance
- General loan administration
Review customer requests and supporting documentation, identifying any missing or inconsistent information and obtaining additional evidence where required.
Manage personal workload effectively to achieve agreed service levels, productivity and quality standards.
Work collaboratively with Relationship Managers, Credit Operations and Customer Support teams to deliver positive customer outcomes.
Maintain accurate customer records and ensure all servicing activity is completed in accordance with regulatory requirements, internal policies and procedures.
Identify operational risks, process exceptions and customer issues, escalating where appropriate and recommending improvements.
Support customer reviews and wider portfolio servicing activities by obtaining and validating required information within agreed timescales.
Build trusted relationships with customers and colleagues, taking ownership of issues through to completion.
Contribute to continuous improvement by identifying opportunities to simplify processes, eliminate waste and improve customer experience.
Participate in change initiatives, testing new processes and embedding operational improvements across the team.
Embrace the use of AI-enabled tools and automation to improve productivity, enhance customer responsiveness, streamline operational processes and support high-quality decision making, while ensuring appropriate governance and data security standards are maintained.
Share knowledge, support colleagues and contribute positively to the ongoing development of the Lending Servicing team.

Personal Attributes & Experience

Previous experience within Lending Operations, Loan Servicing or Financial Services.
Strong customer service focus with a proven track record of delivering excellent customer outcomes.
Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
Good commercial awareness and understanding of lending products and servicing activities.
Good understanding of Conduct Risk, Consumer Duty and Treating Customers Fairly principles.
Excellent written and verbal communication skills.
Strong relationship management skills with the ability to work collaboratively across multiple business areas.
Strong IT and systems skills, with confidence using digital platforms and operational systems.
Curious, adaptable and willing to embrace new technologies, automation and AI solutions to continually improve customer and colleague experiences.

Working at Allica Bank

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

Full onboarding support and continued development opportunities
Options for flexible working
Regular social activities
Pension contributions
Discretionary bonus scheme
Private health cover
Life assurance
Family friendly policies including enhanced Maternity & Paternity leave

Don’t tick every box?

Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!

Flexible working

We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.

Diversity

We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.

Apply Now

Refine Your Search

account officer jobs in dunstable, bdf

Lending Servicing Officer

IT Support Officer

Executive Assistant - Global Logistics

Supported Housing Manager

Chief Executive Officer

Accountant

System Support Officer - Fire Control

Prevention and Partnerships Officer (Programme Delivery) - 12 months fixed term contract

Company Secretarial Administrator - Colindale

General Manager

Sales Account Management Intern

Associate Director- Transport Development Planning

HR Administration & Recruitment Officer - Part Time

Business Security Compliance Officer

Support Officer

Bookkeeper & Finance Administrator

Hub Access Officer

Responsible Finance Officer

Bookkeeper and Accounts Officer

Senior Legal Cashier

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