Operations analyst Work, Jobs in Romford, Gtl (with Salaries)

Customer Operations Analyst
Shieldpay —London
- Hybrid work
- Continuous improvement
- Mentoring
- Flexible schedule
Quick apply
8d
Contact Operations Analyst
Islington Council —Islington
- £37,509 - £38,637 a year
- Full-time
- Employee discount
10d
Operations Analyst - Europe Operations
Indicium AI —London
- Salesforce
- AI
- Communication skills
Quick apply
7d
Claims Operations Analyst
CFC —London
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
Quick apply
9d
Security Operations Analyst
GoCardless —London
- £62,400 - £93,600 a year
Manufacturing Systems Business Analyst
TECNIQ —Witham
- £65,000 - £75,000 a year
- Full-time
- Microsoft Excel
- Inventory control
- ERP systems
- Free parking
- Life insurance
Quick apply
Operations Analyst
Aquis Exchange —London
- Weekend availability
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Office
Quick apply
Client Operations & Finance Analyst (Junior)
Boost inc —London
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Quick apply
Operations Analyst
Old Mission —London
- Hybrid work
- Life insurance
Operations Analyst
Millennium Management —London
- Bachelor's degree
- Communication skills
11d
Data Operations Analyst
Houlihan Lokey —London
- Full-time
- Analysis skills
- Bachelor's degree
- Communication skills
9d
Underwriting Operations Analyst
G MASS —London
- Up to £42,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Presentation skills
Quick apply
Security Operations Analyst
G-Research —London
- Bar
- Continuous improvement
- Communication skills
- Annual leave
Supply Chain & Operations Analyst
BearingPoint United Kingdom —London
- Hybrid work
- Presentation skills
- Travel
- Analytics
- Gym membership
1d
People Operations Excellence Analyst
Teya —London
- Full-time
- Hybrid work
- Annual leave
- Life insurance
Operations Specialist (Data Analyst)
Reputize —London
- Software troubleshooting
- Continuous improvement
Management consultants and business analysts
Nexgen Communication ltd —London
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Organisational skills
Quick apply
Graduate Project Analyst | London
eaChange —London
- £30,000 a year
- Communication skills
People Operations Analyst - 12 Month FTC
OakNorth —London
- Continuous improvement
- Human resources
- Organisational skills
Quick apply
IT Operations Analyst
Mako —London
- Hybrid work
- In-person
- AI
Quick apply
9d

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Customer Operations Analyst

Shieldpay
London

Quick apply

Job details

8 days ago

Benefits

Flexible schedule

Qualifications

Customer service call handling
Operations management
Inbound customer enquiry call handling
Stakeholder collaboration
Internal department liaison
Complaint handling
Continuous improvement
Mentoring
Management reporting
Customer interaction
Root cause analysis
Project management experience

Full job description

Impact and Responsibilities

As a Customer Operations Analyst, you will act as a key driver of operational excellence and client satisfaction. You will troubleshoot friction points, investigate systemic issues, and partner closely with teams across the business to fix problems at their root. In this role, you’ll champion a seamless customer experience while keeping backend processes running fast and efficiently.

We welcome applications from both mid and Senior level professionals.

Project managing large corporate payment deals end-to-end. Ensuring the customer is provided with the highest level of customer care throughout.
Help to build and evolve effective and efficient processes to support scalable Customer Operations, identifying gaps or inefficiencies in processes and work with colleagues to make improvements – continually looking for ways to improve
Deliver successful data capture for projects and payment instructions – attention to detail to ensure transactions are accurate and compliant
Follow communication procedures, guidelines and policies, maintaining accurate records of customer interactions and escalate issues where required
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Offer support and mentorship to team members, championing best practices, contributing to the team workload by collaborating with other team members to ensure all processes are covered during staff absences
Ensure we provide an excellent customer service by responding to calls and emails in a prompt and efficient manner – ensuring all correspondence and/or calls from customer and partners are responded to within agreed timescales
Track key performance metrics and make data-driven decisions; regularly report on performance to senior management
Ensure timely resolution and customer satisfaction by coordinating with other departments to address systemic issues.
Maintain compliance with policies, regulations, and quality standards in all customer operations processes.

What we're looking for in you

Proven track record in Payments and Customer Operations and building effective customer relationships
Previous experience in Legal and/or Payments sectors, with a strong understanding and passion in customer experience
You enjoy fixing problems - investigating and getting to the root cause and working collaboratively to fix them
You thrive working as part of a fast paced and highly collaborative team who are passionate about great customer and user experience
A big plus if you have project management experience

Our Promise: Shieldpay is an equal opportunities employer. For Shieldpay building a fair and transparent workforce begins with the recruitment process that does not discriminate on the grounds of gender, sexual orientation, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We offer flexible working options, such as flexible hours and hybrid work, to support our employees' work-life balance

Quick apply

Refine Your Search

operations analyst jobs in romford, gtl

Customer Operations Analyst

Contact Operations Analyst

Operations Analyst - Europe Operations

Claims Operations Analyst

Security Operations Analyst

Manufacturing Systems Business Analyst

Operations Analyst

Client Operations & Finance Analyst (Junior)

Operations Analyst

Operations Analyst

Data Operations Analyst

Underwriting Operations Analyst

Security Operations Analyst

Supply Chain & Operations Analyst

People Operations Excellence Analyst

Operations Specialist (Data Analyst)

Management consultants and business analysts

Graduate Project Analyst | London

People Operations Analyst - 12 Month FTC

IT Operations Analyst

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