Quality assurance Work, Jobs in Brockenhurst, Ham (with Salaries)

Customer Experience Training and Quality Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Project management
Quick apply
Quality Assurance Specialist
Eight Financial Advice —Totton
- Full-time
- Hybrid work
- Salesforce
- Financial services
- Employee assistance programme
- Life insurance
Quick apply
Quality Manager
South Midlands Communication (SMC) —Eastleigh
- Full-time
- Analysis skills
- Bachelor's degree
- In-person
- Free parking
- Life insurance
Quick apply
Quality Administrator
IMI Plc - Legacy Precision —Poole
- Full-time
- Microsoft Outlook
- English
- Administrative experience
Quality Administrator
IMI plc —Poole
- Full-time
- Microsoft Outlook
- English
- Administrative experience
Quality Administrator
IMI Process Automation —Poole
- Microsoft Outlook
- English
- Administrative experience
Quick apply
Manufacturing & Process Quality Engineer
Capgemini Sogeti —Southampton
- Hybrid work
Senior Quality Engineer
Donaldson —Poole
- Full-time
- Microsoft Word
- Microsoft Excel
- Engineering
- Employee assistance programme
Senior Quality Engineer
RHEINMETALL —Newport
- Full-time
- Schematics
- Microsoft Office
- Supervising experience
- Annual leave
- Referral programme
Quality Engineer
Repro Engineering —Waterlooville
- £18 an hour
- Overtime
- Microsoft Office
- Analysis skills
- Organisational skills
Quick apply
13d
Quality Control Inspector
IMI Process Automation —Poole
- Hand tools
- Communication skills
- Mechanical knowledge
Quick apply
Sr Quality Engineer Poole
Honeywell —Poole
- Full-time
- Engineering
- Continuous improvement
- Leadership
7d
Fleet VCU Quality Assurance Inspector
South Central Fleet Services Ltd —Eastleigh
- Full-time
- Employee assistance programme
1d
Quality Control Team Leader
IMI Process Automation —Poole
Quick apply
7d
Quality Engineer (MEQ)
GKN Aerospace —East Cowes
- ERP systems
- Travel
- Communication skills
Quality Engineer
Eaton —Titchfield
- Microsoft Excel
- IT
Senior Quality Engineer
Eaton —Titchfield
- Engineering
Quality Engineer II
Parker Hannifin Corporation —Fareham
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Free parking
- Employee assistance programme
2d
Supplier Quality Engineer
CMS2 —Portsmouth
- Full-time
- Engineering
- ERP systems
- Analysis skills
- Life insurance
Quick apply
Junior Quality Analyst
Kinetic Games —Southampton
- £26,000 a year
- Hybrid work
- Organisational skills
- Communication skills
- Relocation assistance
- Flexitime
1d

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quality assurance jobs near brockenhurst, ham

Customer Experience Training and Quality Manager

Fexco Property Services
Salisbury

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Job details

Full-time

Qualifications

Customer service
Maintenance
Project management
Continuous improvement
Organisational skills
LMS
Communication skills

Full job description

Job Advert

Job Title: Customer Experience Training & Quality Manager

Location: Salisbury / Hybrid

Company: Fexco Property Services

Type of Employment: Full Time, Permanent

About this Role:

The Customer Service & Experience Training and Quality Manager is responsible for developing and leading the functions training, coaching and quality assurance framework to ensure the delivery of outstanding and consistent customer experiences across all customer contact channels. The role will drive excellence by designing and implementing effective learning programmes, quality monitoring processes and performance improvement initiatives that support colleagues to consistently meet customer expectations, regulatory requirements and organisational standards. Working closely with operational leaders this role will use insight, quality outcomes and customer feedback to identify development needs, improve performance and foster a culture of continuous learning and improvement .

Main Duties and Objectives:

Design, implement, and maintain a comprehensive onboarding and continuous training programme for contact centre advisors
Develop property management specific training modules (e.g., tenancy queries, maintenance issues, compliance obligations, landlord/tenant communication
Deliver engaging training sessions across multiple channels (classroom, virtual, e-learning)
Conduct training needs analyses and create development plans aligned with business priorities
Support team leaders with coaching frameworks to reinforce training across the team
Design and manage a robust quality assurance (QA) framework for all customer interactions (calls, emails, webchat)
Define quality standards aligned with regulatory requirements, company policies, and service expectations
Conduct regular quality audits and ensure consistent calibration across leadership teams.
Provide structured feedback and reporting to drive performance improvement.
Ensure adherence to relevant property management regulations and customer service compliance standards.
Use data insights to identify trends, knowledge gaps, and performance issues.
Partner with operational leaders to implement targeted improvement plans.
Develop and track KPIs relating to training effectiveness and quality outcomes.
Lead initiatives to improve customer satisfaction (CSAT), first contact resolution, and service quality.
Work closely with Operations, HR, Compliance, and Property Management teams to align training and QA strategies.
Support change initiatives, including system updates, process changes, and new service implementations.

Essential Skills:

Proven experience in a Training and/or Quality role within a contact centre environment.
Strong understanding of QA frameworks, coaching techniques, and learning design.
Excellent communication, facilitation, and stakeholder management skills.
Analytical mindset with the ability to interpret data and drive actionable insights.
Experience working with contact centre technologies and performance tools.
Customer first mindset

Attention to detail and quality standards
Strong organisational and project management skills
Ability to influence and drive change
Problem-solving and continuous improvement orientation

Desirable Skills:

Knowledge of UK property regulations (e.g., tenancy law, maintenance responsibilities).
Experience implementing or managing learning management systems (LMS).
Experience leading small teams or influencing cross-functional stakeholders.

Success Measures:

Improvement in QA scores across all channels
Increased advisor competency and reduced onboarding time
Positive trends in customer satisfaction (CSAT/NPS)
Reduced complaints and compliance breaches
Measurable impact of training on operational KPIs

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

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quality assurance jobs in brockenhurst, ham

Customer Experience Training and Quality Manager

Quality Assurance Specialist

Quality Manager

Quality Administrator

Quality Administrator

Quality Administrator

Manufacturing & Process Quality Engineer

Senior Quality Engineer

Senior Quality Engineer

Quality Engineer

Quality Control Inspector

Sr Quality Engineer Poole

Fleet VCU Quality Assurance Inspector

Quality Control Team Leader

Quality Engineer (MEQ)

Quality Engineer

Senior Quality Engineer

Quality Engineer II

Supplier Quality Engineer

Junior Quality Analyst

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