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Key Account Manager (API)

Vonage -
London

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Job details

Benefits

Private dental insurance
Company pension
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

CRM software
Salesforce
Presentation skills
B2B
APIs
Communication skills
Negotiation

Full job description

Join Vonage and help us innovate cloud communications for businesses worldwide!

About Vonage

Vonage, a part of Ericsson, is a global leader in cloud communications. Our Communications Platform as a Service (CPaaS) enables businesses to embed programmable voice, messaging, video, and AI capabilities directly into their applications and workflows. We power billions of customer conversations every year for some of the world's most innovative companies, and we're growing fast.

Why this role matters

We're looking for a commercially driven Account Manager to join our UK&I API sales team. You'll own a portfolio of existing accounts, building deep relationships and identifying opportunities to expand Vonage's CPaaS footprint from Communications and Messaging APIs to Network Powered Solutions such as silent authentication and anti-fraud API's.

This is a growth role. You'll inherit a warm book of business and be expected to retain, expand, and delight customers while consistently exceeding revenue targets. Please note that this is a hybrid role, and we would require you to visit our office once per week.

Your key responsibilities

Own and grow a portfolio of mid-market to enterprise accounts across the UK&I, driving net revenue retention and expansion ARR
Build strong, multi-threaded relationships with technical, commercial, and C-level stakeholders
Develop a deep understanding of each customer's business objectives and map Vonage's CPaaS solutions, including SMS, RCS, WhatsApp Messaging, Voice, Video, Verify, and network powered solutions to their needs
Lead commercial conversations including renewals, upsells, cross-sells, and contract negotiations
Work closely with Solutions Engineers and Customer Success to ensure seamless onboarding, adoption, and value realisation
Maintain accurate pipeline and forecast data in Salesforce, and provide regular reporting to leadership
Represent Vonage at customer meetings, industry events, and roundtables across the UK&I

What you'll bring

3+ years of B2B CPaaS, ideally in an account management or client growth role
Proven track record of meeting or exceeding revenue retention and expansion targets within a mid-market and enterprise segments
Ability to sell to both technical (developer, architect) and business (CX, Operations, Marketing) stakeholders
Familiarity with cloud communications, APIs is highly desirable
Excellent communication, negotiation, and presentation skills
Experience with Salesforce or similar CRM
Experience with outreach tools such as ZoomInfo
Self-starter with a collaborative mindset, comfortable working in a fast-moving, matrix organization

How you'll benefit:

Legal & General Pension
Life Assurance
Income Protection
Private Medical & Dental Insurance
Eligible for Free Eye Tests
Shopping Discounts
Optum Employee Assistance Programme
Unlimited Discretionary Time Off
Three Paid Volunteer Days a Year

#LI-YB1

There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

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