Documentation engineer Work, Jobs in Steyning, Wsx (with Salaries)

1st Line IT Support Engineer
Fentons Business IT Solutions —Littlehampton
- £23,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Work from home
- Referral programme
Quick apply
4d
2nd line Technical Support Engineer
ERGOS UK —Crawley
- £32,000 - £39,999 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
12d
On Site Support Engineer
SmartestEnergy —Worthing
- £30,000 - £35,000 a year
- Hybrid work
- Windows
- Continuous improvement
- IT
Quick apply
7h
Cloud Infrastructure Engineer
Hyve Managed Hosting —Brighton
- From £40,000 a year
- Full-time
- Azure
- English
- AWS
Quick apply
1d
Techincal Support Engineer
Pion Inc —Forest Row
- £32,000 - £37,000 a year
- Full-time
- Up to 50% travel
- Customer service
- Engineering
- Life insurance
- Sick pay
Quick apply
5d
Database Administrator, Designer & Engineer
Pensions Regulator —Withdean
- £53,573 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Presentation skills
- Annual leave
- Flexitime
12d
Database Administrator, Designer & Engineer
The Pensions Regulator —Brighton
- £53,573 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Mentoring
- Annual leave
- Flexitime
12d
Product Support Engineer
Thales —Crawley
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
8d
IT Systems Engineer
Metricell Limited —Horsham
- £28,000 - £35,000 a year
- Weekend availability
- Azure
- AWS
- IT
- Free parking
- Annual leave
Quick apply
14d
System Engineer - Integration and Test
Acron Aviation Academy —Crawley
- Full-time
- Military
- Engineering
- Master's degree
- Employee assistance programme
- Gym membership
11d
Production Engineering Manager
Harman International —Worthing
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Maintenance Planner
Salute Inc. —Gatwick Airport
- Full-time
- Customer service
- Maintenance
- Administrative experience
- Annual leave
Quick apply
Maintenance Engineer - Day Shift four on, four off
Stoba Precision Technology —Henfield
- From £40,500 a year
- Full-time
- Engineering
- Maintenance
- Programmable logic controllers
- Health & wellbeing programme
- Employee assistance programme
Quick apply
7d
Process Engineer - NPI
Rayner Intraocular Lenses —Worthing
- Full-time
- Engineering
- Referral programme
Quality Inspector
Piran Machining Ltd. —Chichester
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Free parking
Quick apply
9d
IT Service Desk Apprentice
QA Apprenticeships —Burgess Hill
- £18,000 - £20,000 a year
- Full-time
- Azure
- IT
- Communication skills
- Annual leave
7d
System Owner
Ricardo —Shoreham by Sea
- Engineering
- System design
- Master's degree
- Annual leave
Junior AI Engineer - Remote / Contract
Attercop —Brighton
- Remote
- Azure
- Computer Science
- Engineering
Quick apply
18h
QA Engineer
MAINAMA GAMES —Haslemere
- Full-time
- Engineering
- English
- Bachelor's degree
Junior AI Engineer - Remote
Attercop —Brighton
- Full-time
- Remote
- Azure
- Computer Science
- Engineering
Quick apply
18h

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documentation engineer jobs near steyning, wsx

1st Line IT Support Engineer

Fentons Business IT Solutions
Littlehampton

Quick apply

Job details

Permanent | Full-time
£23,000 - £28,000 a year
4 days ago

Benefits

Casual dress
Additional leave
Company pension
Work from home
Company events
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Outlook
Customer service
Windows
IT support
Customer relationship management
Computer networking
Communication skills
Active Directory

Full job description

1st Line IT Support Engineer – £23,000–£28,000 | Sussex | Work from Home

Location: Littlehampton, West Sussex (Hybrid: Home, Office, Client Sites)

Job Type: Full-time, Permanent (37.5 hours/week, rota between 8:00am – 5:30pm)

About Us
Fentons Business IT Solutions is a leading Managed IT Service Provider supporting clients across Sussex, Kent, and Hampshire since 2007. We pride ourselves on delivering a premium support experience and building long-term client relationships.

The Role
As a 1st Line IT Support Engineer, you will be the first point of contact for our clients, providing friendly, professional, and efficient IT support. You will resolve common technical issues, log and triage tickets accurately, and escalate more complex problems to senior engineers when required.

You will play a key role in delivering an excellent client experience and ensuring issues are handled promptly and professionally.

Key Responsibilities

Act as the first point of contact for inbound support requests via phone, email, and service desk
Log, prioritise, and manage support tickets in line with service desk processes
Resolve 1st line issues across desktops, laptops, printers, and common software applications
Provide remote support to end users and guide them through solutions in clear, non‑technical language
Escalate issues to 2nd line engineers where appropriate, ensuring clear and accurate handover notes
Maintain accurate ticket updates, time recording, and documentation
Assist with new user setups, device builds, and basic onboarding tasks
Monitor alerts and respond to issues within agreed skill set
Contribute to a positive team environment and a consistently high standard of customer service
Travel to client sites occasionally when required

Skills & Experience

Essential:

Previous experience in an IT support or customer service environment
Excellent communication skills and professional telephone manner
Strong customer service mindset and willingness to help
Basic troubleshooting knowledge of Windows 10/11
Familiarity with Microsoft 365 (Outlook, Teams, OneDrive)
Ability to follow processes, document work clearly, and manage multiple tasks
A keen interest in IT and eagerness to learn

Desirable:

Experience working in a Managed Service Provider (MSP) environment
Exposure to Active Directory or Entra ID user management
Basic networking knowledge (IP addressing, Wi‑Fi, connectivity)
Any relevant IT certifications or study towards them

Benefits

Extra day off to enjoy your birthday
Performance-related bonus scheme
Team (paid for) social events
Relaxed and friendly atmosphere, with a professional approach
Flexibility to work from home (high-spec IT equipment provided)
Highly experienced team for support and development
Increased holiday with length of service
Highly competitive pay with annual salary reviews
Training and learning development with qualification support
Mileage allowance
Relaxed and friendly atmosphere and culture, whilst being professional

What We Offer

A supportive team environment with mentoring from experienced engineers
Structured learning and development pathway for 1st line engineers
Exposure to a wide range of technologies and client environments
Opportunities to progress into 2nd line and project‑based work

Job Types: Full-time, Permanent

Pay: £23,000.00-£28,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
On-site parking
Referral programme
Sick pay
Work from home

Ability to commute/relocate:

Littlehampton BN17 7TL: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you currently live within 20 miles of Littlehampton?

Experience:

MSP: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Littlehampton BN17 7TL

Quick apply

Refine Your Search

documentation engineer jobs in steyning, wsx

1st Line IT Support Engineer

2nd line Technical Support Engineer

On Site Support Engineer

Cloud Infrastructure Engineer

Techincal Support Engineer

Database Administrator, Designer & Engineer

Database Administrator, Designer & Engineer

Product Support Engineer

IT Systems Engineer

System Engineer - Integration and Test

Production Engineering Manager

Maintenance Planner

Maintenance Engineer - Day Shift four on, four off

Process Engineer - NPI

Quality Inspector

IT Service Desk Apprentice

System Owner

Junior AI Engineer - Remote / Contract

QA Engineer

Junior AI Engineer - Remote

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