Technical assistant Work, Jobs in Benson, Oxf (with Salaries)

IT Support Assistant
Viewpoint Videos Ltd —Thame
- £27,000 - £29,000 a year
- Weekend availability
- CRM software
- Google Suite
- Computer literacy
- Free parking
Quick apply
1d
Assembly Assistant
Viewpoint Videos Ltd —Thame
- £27,000 - £29,000 a year
- Part-time
- Google Suite
- Assembly
- Organisational skills
- Free parking
Quick apply
1d
Assistant Management Accountant
MotorEasy —Reading
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Analysis skills
- Annual leave
- Work from home
Quick apply
Assistant Accountant
MotorEasy —Calcot
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- English
- Maths
- Organisational skills
- Annual leave
- Work from home
Quick apply
2d
Customer Service and technical Support Co-ordinator
Estarli Bikes —Berkhamsted
- £25,000 - £29,000 a year
- Full-time
- CRM software
- Google Suite
- Customer service
- Employee discount
Quick apply
IT Support Assistant
Serco Plc —Swindon
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
10d
Personal Assistant
University of Oxford —Oxford
- £16.92 an hour
- Temporary
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
- Annual leave
18h
Purchasing Administrator (Full Time)
Plaspipes Limited —Slough
- Up to £35,000 a year
- Full-time
- Salesforce
- In-person
- Leadership
- Employee discount
Quick apply
HR Specialist
RAPID CLEAN —Wokingham
- £35,000 - £40,000 a year
- Full-time
- Microsoft Outlook
- Human resources
- Organisational skills
- Free parking
- Annual leave
Quick apply
Software Engineer - Rock Physics Applications
Halliburton —Abingdon
- Full-time
- Computer Science
- Engineering
- Software development
Assistant Production Manager
Alan Spargo Ltd —High Wycombe
- £28,000 - £40,000 a year
- Full-time
- ERP systems
- Continuous improvement
- Organisational skills
- Life insurance
Quick apply
AI Engineer
Devopster IT Consultants —Newbury
- £30,000 - £33,500 a year
- Full-time
- Hybrid work
- Azure
- AWS
- Machine learning
Quick apply
Buyer - Purchasing department
Leader Electronics of Europe Limited —Thatcham
- From £26,000 a year
- Full-time
- Data entry
- In-person
- Communication skills
- Annual leave
Quick apply
3d
Assistant Consultant / Consultant, Air Quality - Basingstoke
WSP —Basingstoke
- Part-time
- Hybrid work
- Communication skills
- Flexitime
- Work from home
Finance Officer
The Swan School —Oxford
- £28,844 - £31,494 a year
- Team management
- Budgeting
- Communication skills
8d
Branch Assistant
JDP —Newbury
- Full-time
- Customer service
- Computer literacy
- Forklift
- Annual leave
Quick apply
Customer Experience Assistant
Revvity —Abingdon
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
Head Coffee Roaster
Ue Coffee Roasters Ltd —Witney
- £38,000 - £45,000 a year
- Full-time
- Continuous improvement
- Team management
- Quality control
Quick apply
9d
OSS & Autonomous Network Engineer
Capgemini —Abingdon
- Hybrid work
- Master's degree
- Travel
- Computer networking
Senior Software Engineer - Rock Physics Applications
Halliburton —Abingdon
- Full-time
- Computer Science
- Engineering
- Mentoring

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IT Support Assistant

Viewpoint Videos Ltd
Thame

Quick apply

Job details

Permanent | Full-time
£27,000 - £29,000 a year
1 day ago

Benefits

Free parking
Casual dress
On-site parking

Qualifications

CRM software
Technical troubleshooting
Desktop support
Google Suite
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
GCSE
Ticket management
Microsoft Office Suite
Bachelor's degree
Computer hardware
Remote access software
Ticket management systems
Computer networking
Organisational skills
TeamViewer
Customer support
Customer interaction
Communication skills
Remote diagnostics

Full job description

Job Description

We are looking for a practical, customer-focused IT Support Assistant to join our support team in Thame. Providing remote technical support and email support to our clients and end user customers, with occasional small assembly and set-up tasks when support workload allows.

You will be the first point of contact for customer support requests, helping customers resolve technical issues by phone, email and remote assistance. Customer service and ticket resolution are the priority of this role, so you will need to be organised, responsive and confident managing support tickets through to completion.

About the Role

This role would suit someone who enjoys solving problems remotely, communicating clearly with customers and staying organised across multiple ongoing support cases.

Key Responsibilities

Provide excellent customer service and first-line technical support by phone, email and remote assistance.
Create, update, manage and resolve customer support tickets, ensuring issues are accurately documented and followed through to completion.
Diagnose and troubleshoot hardware, software and connectivity issues remotely, escalating more complex cases where needed.
Handle email-based support queries from end user customers, responding promptly and professionally.
Keep customers informed throughout the support process with clear, professional communication.
Complete small assembly and set-up tasks (e.g. preparing devices and basic component fitting) when support workload allows.
Maintain accurate records and documentation using Microsoft Office and Google Workspace.
Build, modify or refurbish IT hardware such as PCs.

Essential Skills and Experience

Previous experience in a technical support, IT helpdesk or customer service role.
Experience using remote support tools (e.g. TeamViewer), ticketing systems or CRM software.
Networking knowledge, including IP addresses, internet/Wi-Fi connections and router troubleshooting.
Familiarity with configuring, imaging or maintaining Windows PCs.
A strong customer-focused attitude and excellent written and verbal communication skills.
Good working knowledge of Windows PCs and general computer hardware.
Ability to diagnose and troubleshoot common technical issues remotely.
Confidence using Microsoft Office and/or Google Workspace.
Good organisational skills and the ability to manage multiple open tickets at once.
Ability to work independently and stay calm under pressure.
Flexibility to work weekdays, weekends and on-call evening shifts based on operational requirements.

Desirable Skills

Interest in cameras, computer vision, hardware products or embedded systems.

Training and Support

Previous experience in a directly similar role is helpful but not essential. Full product and process training will be provided, including support workflows and customer systems.

What We Are Looking For

We are looking for someone reliable, organised and keen to learn, with a positive attitude and a genuine interest in helping customers remotely. You should enjoy problem-solving and take pride in accurate, well-documented work.

How to Apply

If this sounds like the right opportunity for you, please apply with your CV and a short note outlining why you are interested in the role.

We welcome applications from candidates with different backgrounds and transferable experience. If you meet most of the requirements and are keen to learn, we would still like to hear from you.

Benefits

Casual dress
Free parking
On-site parking

Work Authorisation

United Kingdom (required)

Work Location

In person

Pay: £27,000.00-£29,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Ability to commute/relocate:

Thame OX9 3BX: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

technical assistant jobs in benson, oxf

IT Support Assistant

Assembly Assistant

Assistant Management Accountant

Assistant Accountant

Customer Service and technical Support Co-ordinator

IT Support Assistant

Personal Assistant

Purchasing Administrator (Full Time)

HR Specialist

Software Engineer - Rock Physics Applications

Assistant Production Manager

AI Engineer

Buyer - Purchasing department

Assistant Consultant / Consultant, Air Quality - Basingstoke

Finance Officer

Branch Assistant

Customer Experience Assistant

Head Coffee Roaster

OSS & Autonomous Network Engineer

Senior Software Engineer - Rock Physics Applications

I want to receive the latest job alerts for technical assistant in benson, oxf

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