Technical support Work, Jobs in Radstock, Som (with Salaries)

Customer Systems Support
iFacility —Shepton Mallet
- £25,800 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
- Free parking
- Health & wellbeing programme
Quick apply
7d
IT Support Analyst
Forestry England —Bristol
- £33,854 a year
- Part-time
- Hybrid work
- English
- Travel
- Free parking
- Employee discount
12d
Technology Support Technician
Semperian Group —Bristol
- Up to £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Annual leave
1st Line IT Support Engineer
Mintivo Ltd —Chippenham
- £21,500 - £25,000 a year
- Weekend availability
- Microsoft Outlook
- Customer service
- Windows
- Referral programme
Quick apply
13d
Technical Support Consultant
Zellis —Bristol
- English
- Human resources
- Annual leave
Product Operations Assistant - Rail
One Big Circle —Bristol
- £26,500 a year
- Full-time
- Google Suite
- Customer service
- Microsoft Office
Quick apply
IT Service Desk Analyst - 1st Line Support
Boeing —Bristol
- Customer service
- IT
- Communication skills
- Life insurance
IT Support Technician
Plimsoll Productions —Bristol
- Full-time
- Software troubleshooting
- Windows
Quick apply
IT Support Engineer
F5 —Bristol
- £27,000 - £32,000 a year
- Full-time
- Azure
- Customer service
- Continuous improvement
Quick apply
IT Service Desk Analyst
Boeing —Bristol
- Customer service
- IT
- Communication skills
- Life insurance
IT Service Desk Technician
Osborne Clarke —Bristol
- Monday to Friday
- Azure
- Customer service
- Microsoft Office
Data Systems Administrator
Port Regis School —Shaftesbury
- Part-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Employee assistance programme
Quick apply
13d
Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Quick apply
12d
2nd Line IT Support Technician
Ridge & Partners LLP —Bristol
- Full-time
- Windows
- Microsoft Office
- Travel
3h
Customer Support Advisor
Zellis —Bristol
- Hybrid work
- Continuous improvement
- Travel
- Communication skills
- Annual leave
3rd Line Network Support Specialist - Rolls Royce
BT —Bristol
- Management
- Travel
- In-person
- Gym membership
4d
Software Support Agent - Payroll
Zellis —Bristol
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Annual leave
10d
Technical Support Consultant - Payroll/Pension
Lumera —Bristol
- Hybrid work
- Microsoft Office
Vacancy 1: Escalations Technician – 2nd/3rd Line Duties
EvolvIT —Bristol
- Azure
- Customer service
- Computer networking
6d
ERP Support Specialist NAV
Amcor —Bristol
- Full-time
- Azure
- ERP systems
- Microsoft Office

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Customer Systems Support

iFacility -
Shepton Mallet

Quick apply

Job details

Full-time
£25,800 a year
7 days ago

Benefits

Free parking
Health & wellbeing programme
On-site parking

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
IT
Communication skills

Full job description

Job Description

Customer Systems Support (Work 4 on 4 off shift pattern)

iFacility is a leading technology company providing security integrated solutions to companies throughout the UK. Our customers come from a wide range of business sectors, including retail and leisure, with names such as Greggs, Burger King, The Gym Group, Thatcher’s and more! As a business we are experiencing a time of growth and this is where you come in!

Your Role

We are seeking your skills and knowledge to help us build our operations team. Working in the role of Customer Systems Support. You will be the first point of contact for supporting our external customer with their IT issues.

What will you need to be interested in? IT, customer service, administration and working as part of a team.

Key Responsibilities:

Handling calls, emails, and support cases for customers and keeping them updated on progress of issues and queries
Managing and maintaining installations and support for a portfolio of customers. Handling technical issues for CCTV recording and monitoring
Working with remote engineers to ensure all areas of CCTV, intruder alarm, and access control are configured to high standards
Provide remote reactive and preventative maintenance of your customers systems
Resolve issues remotely or set up cases for field engineers to attend
Support field engineers on site to lead successful resolutions of faults
Update customer support cases and process through to invoicing
Attend inhouse or external training activities, which may include certification or Health & Safety training as required
Contribute to the development of colleagues, systems, processes, procedures
Good communication skills and ability to collaborate with team members and escalate issues where necessary
Respond to customers needs via the telephone, emails and other systems, experience of diary management
Any other tasks required to fulfil the role of a Customer Systems Support

Essential Skills, Knowledge and Abilities:

IT Literate, use of Microsoft packages
Experience of responding to technical issues
Experience of working in a call centre environment or remotely
Experience with remote support software
Willingness to learn inhouse and customers IT Systems
Desktop PC troubleshooting experience
Proven excellence in customer service
Ability to build trust with new/existing customers
Adhere to company policies and procedures
Able to follow instructions on company processes and products
Willing to learn about IT and security products
Ability to use your own initiative and problem solve
Experience of working in a fast-paced environment

Person Specification:

Be able to think on your feet and respond to customers in a timely and accurate manner
Demonstrate flexibility and adaptability to meet customer requirements
Positive, professional and can-do attitude
Honest, reliable, trustworthy, friendly and approachable
Have a passion for providing the highest levels of customer service
Willing to learn and take responsibility for own personal development
Motivated to learn new skills and knowledge.

If you are interested in this role then please send your CV to [email protected]. I look forward to hearing from you.

Job Type: Full-time

Pay: £25,800.00 per year

Benefits:

Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

technical support jobs in radstock, som

Customer Systems Support

IT Support Analyst

Technology Support Technician

1st Line IT Support Engineer

Technical Support Consultant

Product Operations Assistant - Rail

IT Service Desk Analyst - 1st Line Support

IT Support Technician

IT Support Engineer

IT Service Desk Analyst

IT Service Desk Technician

Data Systems Administrator

Lead Service Desk Analyst

2nd Line IT Support Technician

Customer Support Advisor

3rd Line Network Support Specialist - Rolls Royce

Software Support Agent - Payroll

Technical Support Consultant - Payroll/Pension

Vacancy 1: Escalations Technician – 2nd/3rd Line Duties

ERP Support Specialist NAV

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