Care & Team Around the Family Administrator
Hybrid (Home + Wraxall, Bristol)
£26,486 actual (£30,900 FTE) | Permanent | 30 hours per week
About Jessie May
Jessie May provides specialist nursing care at home for children and young people with life‑limiting and life‑threatening conditions across Bristol, South Gloucestershire, North Somerset, Bath & North East Somerset, and Wiltshire.
We support families through life, end of life and bereavement, helping children be children and giving families the space and support they need.
The Role
We are looking for a highly organised and proactive Care & Team Around the Family Administrator to support the smooth running of our Care Team.
You will coordinate visit schedules, manage family correspondence, maintain accurate records, and act as the operational anchor for day‑to‑day activity. This role suits someone who thrives on structure, works at pace, and takes pride in getting things right first time.
You will work closely with the Team Around the Family Manager and Care Team Leaders, using your judgement to prioritise tasks and keep essential systems running efficiently.
Key Responsibilities
Care & TAF Administration
- Manage correspondence with families, including visit bookings and changes.
- Monitor care‑related inboxes and calls, ensuring timely responses.
- Collate and record paperwork daily, maintaining accurate and compliant records.
- Lead on new referrals administration and caseload change communication.
- Support TAF activities, including data recording and supplier liaison.
- Use Mailchimp for care and TAF communications.
Planning & Scheduling
- Schedule nurse at‑home visits.
- Maintain the children’s planning spreadsheet (preferences, visit numbers, manual handling needs, safeguarding notes, lead nurse information).
- Generate nurse rotas and input them into SystmOne.
- Coordinate checks with Care Team Leaders before schedules are finalised.
- Communicate visit schedules and changes to families.
SystmOne & Data Management
- Maintain care records in SystmOne.
- Act as a SystmOne super user, supporting colleagues and maintaining system standards.
- Collate data for dashboards and reporting.
What We’re Looking For
Essential
- Experience in a busy administrative role with competing priorities.
- Experience coordinating schedules, rotas or bookings.
- Strong record‑keeping and accuracy.
- Confident using Microsoft 365.
- Able to work at pace with excellent attention to detail.
- Highly organised, with strong follow‑through.
- Strong written and verbal communication skills.
- Able to quickly learn new systems and processes.
- Positive, calm, reliable and solutions‑focused.
- Comfortable working independently and as part of a wider team.
- Commitment to safeguarding, confidentiality and high‑quality service.
Desirable
- Experience using CRMs or clinical systems.
- Experience working with sensitive data.
- Experience using Mailchimp.
- Experience supporting family‑facing services in the third or public sector.
Benefits
- 27 days annual leave (pro rata), rising with service.
- 5% employer pension contribution.
- Hybrid working.
- Death in Service benefit (post‑probation).
- Employee Assistance Programme.
- Free on‑site parking (if available).
- Free office refreshments.
How to Apply
You can find out more by reading the job pack in the Careers sections on our website and to apply please email your CV and a covering letter to [email protected], answering:
- Why do you want to work with Jessie May and in this specific role? (up to 250 words)
- How do you meet the skills, experience and qualities in the job description and person specification? (up to 750 words)
We guarantee an interview to any disabled applicant who meets the essential criteria. If you would like to be considered under this scheme please indicate this on your application.
Closing date: 11pm, 15th June 2026
Interview date: 23rd June 2026
Pay: £26,486.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
- Work from home
Work authorisation:
- United Kingdom (preferred)
Work Location: Hybrid remote in Wraxall BS48
