Operations lead Work, Jobs in Northwich, Chs (with Salaries)

Customer Operations Team Leader
New Balance —Warrington
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Training & development
- Annual leave
- Employee discount
10d
Commercial Lead
Softcat —Manchester
- Hybrid work
- School
- Flexible schedule
7d
Security Operations Team Lead
VINCI Construction —Warrington
- Spanish
- Project management
- Team management
ISO Lead Auditor / Consultant
Candy Management Consultants Ltd —Stockport
- Full-time
- Hybrid work
- Communication skills
Quick apply
DFIR Lead Cyber Operations Analyst
Barclays —Knutsford
- Weekend availability
- Azure
- AWS
- JavaScript
Bereavement Operations Team Leader - Crewe
Cheshire East Council —Crewe
- £31,537 - £34,434 a year
- Full-time
- Hybrid work
- Customer service
- Team management
- Organisational skills
- Annual leave
- Employee assistance programme
7h
Business Case Lead / Business Case Manager - Defence
Turner & Townsend —Manchester
- Full-time
- Hybrid work
- Travel
- Communication skills
Quick apply
8d
Risk and Compliance Lead
Conferma —Manchester
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Assistant Operations Team Supervisor
Betsi Cadwaladr University Health Board —Wrexham
- £28,819 - £31,626 a year
- Full-time
- Annual leave
1d
Regional Lead
National Governance Association —Manchester
- £17,200 - £21,240 a year
- Part-time
- CRM software
- Business development
- Organisational skills
- Annual leave
- Employee assistance programme
7d
Infrastructure Project Manager - Manchester Lead
AECOM —Manchester
- Full-time
- Hybrid work
- Engineering
- Project management
- Organisational skills
Experience Management Practice Lead
Capgemini Sogeti —Manchester
- Hybrid work
- Continuous improvement
- Team management
- Organisational skills
2d
Delivery Project Lead
BLK BOX Fitness —Liverpool
- £38,000 - £40,000 a year
- Full-time
- Project management
- Travel
- Construction experience
- Store discount
- Employee discount
Quick apply
Payroll Project Lead
Harbor —Nantwich
- Hybrid work
- PMP
- Leadership
Quick apply
Team Manager - Night Shift Cover
pladis —Aintree
- Full-time
- Continuous improvement
- Quality control
- Training & development
1h
Engineering Project Manager, UK field Engineering Team
Amazon UK Services Ltd. —Manchester
- Full-time
- Bachelor's degree
- Continuous improvement
- Leadership
3d
Events, CPD & Post Op Lead 12Month Fixed Term Contract
SpaMedica —Bolton
- £29,235 a year
- Full-time
- Hybrid work
- Training & development
- Employee discount
- Referral programme
Quick apply
9d
Partner Sales Manager, WWPS UK Public Sector Partner Team
AWS EMEA SARL (UK Branch) —Manchester
- Full-time
- Sales
- AWS
- Bachelor's degree
Senior Manager – VAT Policy & Risk Management, Amazon Tax Advisory & Planning Team
Amazon UK Services Ltd. —Manchester
- Full-time
- English
- Continuous improvement
- Leadership
HR Operations Lead
Beyond Blue Insight Limited —Manchester
- From £60,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Human resources
- Employee assistance programme
Quick apply

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Customer Operations Team Leader

New Balance -
Warrington

Apply Now

Job details

Full-time
10 days ago

Benefits

On-site gym
Annual leave
Company pension
Discounted gym membership
Private medical insurance
Employee discount
Flexible schedule
Life insurance

Qualifications

Succession planning
EDI
Stakeholder collaboration
Internal department liaison
Performance management
Analysis skills
Continuous improvement
Relationship management
Management reporting
Customer support
Professional development mentoring
Customer interaction
Training & development
Account management
Team motivation leadership
Supply chain customer service
Distribution operations team management

Full job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

Manage and develop a Customer Operations team who deliver exceptional customer service whilst adhering to EMEA processes and procedures. Develop strong wholesale retailer and consumer relationships and act as an ambassador of the New Balance brand demonstrating the key values of Integrity, Teamwork and Total Customer Satisfaction.

MAJOR ACCOUNTABILITIES:

Develop and maintain an understanding of our wholesale business environment and individual customer business needs.

Build collaborative relationships with customers and colleagues (Logistics, Purchasing, Sales, IT, Finance, Marketing, Sales Planners)

Be the champion for creating a customer focused environment throughout the business (not just within Customer Operations) that ensures a timely response to all customer needs and concerns.

Maintain appropriate measures and reports (KPI, SLA) to evaluate and control performance in relation to customer service deliverables and customer satisfaction rating.

Manage own accounts where relevant to agreed team standards.

Manage the creation, maintenance, and execution (conversion) of the order book through the supply chain, ensuring compliance with agreed EMEA Customer Operations standards and value-added service strategy

Ensure the Customer Operations Team adhere to all EMEA processes, procedures and deadlines.

Ensure orderbook is valid with correct customer information, dates, order types, prices and discounts and any issues are identified and resolved with urgency.

Takes corrective action with all departments to resolve issues/constraints to order book conversion as identified through KPI/SLA analysis.

Oversees Invoice Projection and measures of accuracy to deliver reliable forecasts to the Business.

Identify process improvement opportunities and work with relevant teams to explore feasibility. Once improvement has been approved by Senior Customer Operations Manager EMEA, create any required IT requests; test and implement new functionality. Ensure new process is documented and communicated across all EMEA CS teams.

Working with sales and IT, identify new customer EDI opportunities and be proactive in the implementation process. Work collaboratively with the Senior Customer Operations Manager EMEA and other Customer Operations Managers across the region to share best practice and streamline processes where applicable.

Proactively manage local warehouse activities (Iberia only) ensuring on time despatch of orders within customer requirements whilst ensuring all EMEA processes are followed.

Develop team objectives and goals.

Lead motivates and support team and individuals to achieve goals.

Provide necessary leadership and coaching to support the team in achieving their individual and team objectives.

Provide regular 1-1s, coaching and feedback.

Manage poor performers effectively.

Manage day to day activities of customer services team.

Provide necessary training and development opportunities for all reports as appropriate.

Develop succession plans where appropriate.

Ensure adequate cross training of the team to provide seamless cover when associates are absent.

REQUIREMENTS FOR SUCCESS:

Customer focused.

Strong people management skills.

Demonstrates resilience, determination, and ability to self-manage.

Problem solving and decision making.

Strategic thinker and operationally capable.

Strong influencing skills.

Planning and analytical ability.

Continuous improvement mindset.

Coaching skills.

BENEFITS:

Discretionary Bonus Opportunity

Private Medical Insurance

Dental Scheme

Pension Scheme

Flexible Working Hours

Hybrid working (3 days on-site)

25 days Annual Leave per year

Life Insurance

On Site Gym

Employee Discount

Flexibility to work 20 days from anywhere each year

Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)

Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.

Apply Now

Refine Your Search

operations lead jobs in northwich, chs

Customer Operations Team Leader

Commercial Lead

Security Operations Team Lead

ISO Lead Auditor / Consultant

DFIR Lead Cyber Operations Analyst

Bereavement Operations Team Leader - Crewe

Business Case Lead / Business Case Manager - Defence

Risk and Compliance Lead

Assistant Operations Team Supervisor

Regional Lead

Infrastructure Project Manager - Manchester Lead

Experience Management Practice Lead

Delivery Project Lead

Payroll Project Lead

Team Manager - Night Shift Cover

Engineering Project Manager, UK field Engineering Team

Events, CPD & Post Op Lead 12Month Fixed Term Contract

Partner Sales Manager, WWPS UK Public Sector Partner Team

Senior Manager – VAT Policy & Risk Management, Amazon Tax Advisory & Planning Team

HR Operations Lead

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