Head coach Work, Jobs in Liverpool, Eng (with Salaries)

Head of Customer Operations
instasmile.com —Wigan
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- English
- Free parking
- Flexitime
Quick apply
1d
Implementation & Training Lead
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Team management
- Travel
- Mentoring
- Employee assistance programme
Quick apply
Head of Sales
Pine Services Group —Warrington
- Full-time
- Hybrid work
- AI
- Leadership
Quick apply
HEAD FOOTBALL COACH
Soccer HQ - Chorley —Leyland
- £15 - £25 an hour
- Part-time
- Experience working with children
- First Aid Certification
- In-person
Quick apply
Senior Mobilisation Manager
Rolls-Royce SMR —Warrington
- £71,000 - £93,187 a year
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Team management
Rugby Coach
Scarisbrick Hall School —Ormskirk
- £13.75 an hour
- Full-time
- In-person
- Communication skills
- School
Quick apply
Assistant SENCo
Employability Solutions —Liverpool
- £32,609 a year
- Full-time
- Management
- Experience working with children
- Training & development
- Health & wellbeing programme
- Referral programme
Quick apply
Management Trainee
Schuh —Liverpool
- Full-time
- Customer service
- Supervising experience
- Recruiting
- Relocation assistance
- Employee assistance programme
6d
Loss Prevention Team Leader - Days
Home Bargains —Liverpool
- £29,871.58 a year
- Full-time
- Computer literacy
- Analysis skills
- Supervising experience
- Store discount
- Employee assistance programme
Quick apply
Talent Acquisition Partner
TVS Supply Chain Solutions —Chorley
- Hybrid work
- Project management
- Recruiting
- Employee assistance programme
- Employee discount
Policy and Standards Manager - HSEQ
Network Plus —Salford
- £55,000 - £68,000 a year
- Continuous improvement
- Team management
- Leadership
Quick apply
Head Registered Veterinary Nurse
Vets for Pets —Liverpool
- £35,000 - £40,000 a year
- Full-time
- Management
- Supervising experience
- Mentoring
- Employee discount
18h
National Account Manager
Catena People Limited —Wigan
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Writing skills
- Bakery
- Health & wellbeing programme
- Work from home
Quick apply
Creative Designer - Maternity Cover
Home Bargains —Liverpool
- Full-time
- No degree
- Organisational skills
- Communication skills
- Store discount
- Annual leave
Quick apply
Team Leader
KFC Liverpool - Tuebrook —Liverpool
- Up to £14 an hour
- Full-time
- Training & development
- Restaurant
- Employee discount
Quick apply
1d
General Manager
Occulo Lounge —Southport
- £37,000 - £44,500 a year
- Overtime
- Hospitality
- Bar
- Casual dining restaurant
- Employee discount
Quick apply
14d
General Manager - Cheshire
KFC North —Warrington
- £38,000 - £42,000 a year
- Full-time
- Restaurant management
- Training & development
- Restaurant
- Employee discount
HR Advisor - Fixed Term
Home Bargains —Liverpool
- £33,000 - £35,000 a year
- Full-time
- Human resources
- Store discount
- Annual leave
Quick apply
Head Chef
Hungry Horse - BRA_104 —Cuddington
- Part-time
- Organisational skills
- Training & development
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Optical Manager
ASDA —Liverpool
- Full-time
- Customer service
- Patient care
- In-person
- Store discount
- Annual leave

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Head of Customer Operations

instasmile.com
Wigan

Quick apply

Job details

Permanent | Full-time
£55,000 - £60,000 a year
1 day ago

Benefits

Free parking
Casual dress
Flexitime
Company pension
Company events
On-site parking

Qualifications

CRM software
Recruitment experience
Management
GCSE
Ticket management
English
Quality assurance
Zendesk
Recruiting
Customer support
Customer interaction
Internal quality assurance

Full job description

The role

You’ll own the entire customer service function for a customer-centric DTC brand — from first contact through to chargeback resolution. This is a player-coach seat. You set the strategy, own the numbers, and still get in the queue when volume spikes.

You are the glue between customer service and logistics, manufacture, marketing and finance. You are the voice of the customer into those teams, not the owner of them.

Head office and control sit in the UK. This is a UK-based hire.

How the function is structured

UK internal team of about five — escalation / senior agents
US internal team of two — same, escalation / senior agents
Outsourced partners — telephony and the basic volume work

You build out the UK and US internal teams as the quality and complexity layer. The BPO does the doing on volume. If the current outsourced partner isn’t working, you re-tender, replace them, or stand up new teams.

What you’ll own

Chargebacks, card disputes, refunds and goodwill, including representment and win-rate
Escalation tickets and the policies that stop them becoming disputes
QA, training, and policy / SOP ownership
KPI management: connection rates, CSAT, customer reviews, refund rate, chargeback rate
Capacity planning across UK, US and a growing overseas outsourced function
Recruiting into the function — hire underneath you or grow existing talent
Authority to re-tender or replace outsourced partners, and to build in-house teams if needed
Zoho CRM build-out for cases, SLAs, refunds and dispute evidence
Line management of the UK team of five and the US team of two

What you won’t own

Logistics, manufacture and marketing stay separate. Your job is to surface where they create customer friction and drive the fix. Influence without authority.

Hours

No fixed hours. You’ll cover UK, US and European time zones — roughly 40% US-facing — plus any new markets as we grow. Flexible, but you need to be reachable across those windows.

Who you are

7–12+ years in customer operations, escalations-first
You’ve personally worked chargebacks and refund leakage, not just supervised a queue
Managed people and an outsourced partner, or been the client-side BPO lead
Built training, QA scorecards and written policy
Practical capacity planning, not theoretical
Comfortable recruiting and standing up new teams
Experience building internal escalation teams from a BPO-first model — promoting agents into senior roles and setting up a tiered structure
Systems-literate: Zendesk, Freshdesk, Salesforce Service Cloud or similar. Zoho is a plus
High-ticket DTC or product-fit experience is a strong advantage
Hands-on. You can hold the vision and still do the graft without getting lost in either

What success looks like

Numbers first. Culture follows.

Higher connection rates
Higher CSAT
Better customer reviews
Lower refunds
Lower chargebacks and disputes
A cleaner customer journey

What we offer

Hybrid working from the Wigan office, majority on-site
Pension Scheme
A clear “you own the function” brief
A seat at the table — this is the most important role in a customer-centric brand

Pay: £55,000.00-£60,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Flexitime
Free parking
On-site parking

Ability to commute/relocate:

Wigan WN3 4HE: reliably commute or plan to relocate before starting work (required)

Application question(s):

Over 7 years experience in a smilar role?

Education:

GCSE or equivalent (preferred)

Experience:

Customer Service Management: 7 years (required)

Language:

Native English (required)

Work authorisation:

United Kingdom (required)

Location:

Wigan WN3 4HE (preferred)

Work Location: In person

Quick apply

Refine Your Search

head coach jobs in liverpool, eng

Head of Customer Operations

Implementation & Training Lead

Head of Sales

HEAD FOOTBALL COACH

Senior Mobilisation Manager

Rugby Coach

Assistant SENCo

Management Trainee

Loss Prevention Team Leader - Days

Talent Acquisition Partner

Policy and Standards Manager - HSEQ

Head Registered Veterinary Nurse

National Account Manager

Creative Designer - Maternity Cover

Team Leader

General Manager

General Manager - Cheshire

HR Advisor - Fixed Term

Head Chef

Optical Manager

I want to receive the latest job alerts for head coach in liverpool, eng

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