Retention specialist Work, Jobs in Leeds, Eng (with Salaries)

Customer Success Specialist
Assured Data Protection —Leeds
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Sales
Quick apply
Associate Director - FM Operational Readiness
Turner & Townsend —Leeds
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Assistant Underwriter (Renewal Connect Team)
Markel International Services Ltd —Leeds
- Full-time
- Microsoft Office
- IT
- Communication skills
- Flexible schedule
Quick apply
Advanced Specialist, Sales
Pearson —Bradford
- Sales
- Travel
- Organisational skills
- Employee discount
FM Development & Delivery Manager
First Response Group —Leeds
- £50,000 - £60,000 a year
- Business development
- Continuous improvement
- Contracts
Quick apply
Customer Data Insights Analyst
Ligentia —Leeds
- Full-time
- Azure
- SQL
- AWS
Course Leader HE Sport
University Centre Leeds —Leeds
- £34,869 - £40,410 a year
- Hybrid work
- Education
- Organisational skills
- Communication skills
- Annual leave
6d
Service Delivery Manager
Leeds City Council —Leeds
- £41,700 - £66,318 a year
- Full-time
- Rehabilitation centre
- Leadership
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Leeds
- Full-time
- Sales
- ERP systems
- IT
Quick apply
Compensation & Benefits Lead
LeoVegas Mobile Gaming Group —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Data analysis skills
- Free parking
- Annual leave
Quick apply
6d
Enterprise Data Architect & Governance Lead - 9-month engagement (UK Remote)
Turnitin, LLC —Leeds
- Full-time
- Remote
- Sales
- Salesforce
- Communication skills
- Annual leave
Quick apply
9d
Insurance Executive
Hiscox —York
- Full-time
- Hybrid work
- IT
- Communication skills
7d
Head of Performance Media (at a fast-growing digital agency)
Got The T-Shirt —Leeds
- £50,000 - £65,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Financial services
- Leadership
Quick apply
High Net Worth Underwriter
Hiscox —York
- Full-time
- Sales
- Communication skills
8d
Clinical Dietetic Manager (XR08)
Leeds Teaching Hospitals NHS Trust —Leeds
- £57,528 - £64,750 a year
- Full-time
- Management
- Leadership
- Teaching
1d
Partnership Manager
Learning Curve Group —Huddersfield
- £30,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
6d
Senior Product Manager
Informed Solutions —Leeds
- Hybrid work
- Sales
- Business development
- Product management
- Gym membership
- Referral programme
Quick apply
Senior Director, European Sales (m/f/d)
Molecular Devices —York
- Full-time
- Remote
- Oracle
- Sales
- Salesforce
- Annual leave
Consultant Psychiatrist in Adult Mental Health Community
Tees, Esk and Wear Valleys NHS Trust —Ripon
- £113,565 - £150,569 a year
- Full-time
- English
- Education
- Bachelor's degree
Skilled Craftperson
North Yorkshire Council —Boroughbridge
- From £36,487.49 a year
- Overtime
- Maintenance
- Construction experience
- Communication skills
- Annual leave
- Employee assistance programme
3d

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Customer Success Specialist

Assured Data Protection -
Leeds

Quick apply

Job details

Full-time

Benefits

Company events

Qualifications

Microsoft Powerpoint
Microsoft Word
CSS
Sales
Customer service
Microsoft Office
Administrative experience
Customer relationship management
Organisational skills
IT
HubSpot
Communication skills
Time management

Full job description

Location: Hybrid – Remote / Leeds – 3 days in office
Position Title: Customer Success Specialist
Job Type: Full-Time

About Us

Assured Data Protection is a global leader in data backup and disaster recovery managed services, specialising in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support.

We offer a flexible, consumption-based model to grow with your business, making data protection cost-effective and scalable. Our purpose-built software provides industry-leading monitoring and reporting capabilities to provide actionable insights into your data protection strategy. Our global datacenters ensure data sovereignty, meeting your organisation’s compliance requirements. A dedicated team is always available to recover your data and minimise disruption in the event of a disaster.

Job Description

The Customer Success Specialist (CSS) is responsible for delivering an exceptional customer experience that drives client satisfaction, retention, and growth. Serving as the primary point of contact, the CSS will proactively support customer business needs, build strong relationships, and identify opportunities to expand services and partnerships.
Compensation for this role includes a base salary and performance-based bonuses tied to the successful achievement of key performance indicators (KPIs).

Responsibilities for Customer Success Specialist:

Build and maintain strong customer relationships, ensuring client needs are addressed promptly and effectively.
Conduct regular service reviews to assess customer satisfaction, identify potential challenges, understand current and future business objectives, and uncover opportunities to expand services that align with customer goals.
Manage and drive customer renewals, ensuring timely contract execution and maximizing customer retention.
Monitor customer accounts proactively, addressing issues before they escalate and identifying opportunities to improve service delivery and account performance.
Resolve complex customer concerns and disputes professionally, ensuring positive outcomes and preserving strong client relationships.
Support customer engagement and marketing initiatives by communicating product enhancements, industry insights, and best practices.
Maintain accurate and up-to-date records of customer interactions, service activities, and account-related documentation.

Qualifications for Customer Success Specialist:

2+ years prior experience in customer facing and / or sales roles.
Excellent communication skills and the ability to understand the needs of the customers.
Demonstrate analytical and problem-solving skills.
Strong organizational and time management skills.
Knowledge of the corporate information technology (IT) space, any experience working with data backup, or IT Managed Services Providers (MSP) is a plus.
Knowledge of customer service programs and CRM management programs, experience with ChurnZero and HubSpot is a plus.
Strong administrative technical skills with standard MS Office components including Word, Excel, and PowerPoint.

What We Offer:

Hybrid working options for flexibility
Regular team-building and off-site company events.
A dynamic, inclusive, and collaborative work environment

Location: Leeds

This is a hybrid role, with a combination of office-based and remote working.

At Assured Data Protection we value diversity and inclusivity. We offer perks such as flex holidays and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.
You must have the legal right to work in the UK at the time of application, as we are unable to offer visa sponsorship for this role.

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Refine Your Search

retention specialist jobs in leeds, eng

Customer Success Specialist

Associate Director - FM Operational Readiness

Assistant Underwriter (Renewal Connect Team)

Advanced Specialist, Sales

FM Development & Delivery Manager

Customer Data Insights Analyst

Course Leader HE Sport

Service Delivery Manager

Account Manager

Compensation & Benefits Lead

Enterprise Data Architect & Governance Lead - 9-month engagement (UK Remote)

Insurance Executive

Head of Performance Media (at a fast-growing digital agency)

High Net Worth Underwriter

Clinical Dietetic Manager (XR08)

Partnership Manager

Senior Product Manager

Senior Director, European Sales (m/f/d)

Consultant Psychiatrist in Adult Mental Health Community

Skilled Craftperson

I want to receive the latest job alerts for retention specialist in leeds, eng

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