Retention specialist Work, Jobs in Leeds, Wyk (with Salaries)

Customer Contact Coffee Specialist
Nespresso —York
- Up to £26,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
Social Worker - Youth Homelessness
Bradford Children and Families Trust —Bradford
- £42,839 - £46,142 a year
- Full-time
- Presentation skills
- Communication skills
- Annual leave
3d
Office Receptionist & Administrator
Nunns Accounting Services Ltd —Selby
- £25,000 - £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
Bridge - IDVA Drive Programme
City of Bradford Metropolitan District Council —Bradford
- £31,790 a year
- Temporary
- Communication skills
- Annual leave
- Employee assistance programme
1d
Area Sales Executive
Evri —Leeds
- £30,000 - £34,000 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
1d
Senior Ecommerce Marketing Manager
Vertu Motors —York
- Up to £50,000 a year
- Full-time
- Hybrid work
- Leadership
- Employee discount
Quick apply
1d
Lead Software Engineer
Answer Digital —Leeds
- Hybrid work
- Azure
- SQL
- AWS
- Annual leave
Digital Marketing Executive
Telos Lighting —Wath upon Dearne
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Organisational skills
- Free parking
Quick apply
12d
Enterprise Data Architect & Governance Lead - 9-month engagement (UK Remote)
Turnitin, LLC —Leeds
- Full-time
- Remote
- Sales
- Salesforce
- Communication skills
- Annual leave
Quick apply
First Contact Physiotherapist/Clinical Lead Physiotherapist
Calderdale and Huddersfield NHS Foundation Trust —Halifax
- £49,387 - £56,515 a year
- Part-time
- Annual leave
1d
Technical Contracts Manager
Glanua —Wakefield
- Full-time
- Data analysis skills
- Maintenance
- Business development
Quick apply
Customer Success Specialist
Assured Data Protection —Leeds
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Sales
Quick apply
Client Director
Journey Further —Leeds
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Mentoring
- Annual leave
Quick apply
5d
Implementation Lead
HM Revenue and Customs —Leeds
- £58,541 - £72,711 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Work from home
5d
Vetting & Onboarding Manager
FDM Group —Leeds
- Management
- Team management
- Leadership
1d
Assistant Underwriter (Renewal Connect Team)
Markel International Services Ltd —Leeds
- Full-time
- Microsoft Office
- IT
- Communication skills
- Flexible schedule
Quick apply
Senior Growth Strategist
Soar With Us —Leeds
- £60,000 - £70,000 a year
- Full-time
- Remote
- Leadership
- Communication skills
- Marketing
- Annual leave
- Life insurance
Quick apply
1d
Senior People Analyst
Markel International Services Ltd —Leeds
- Human resources
- AI
- Annual leave
- Flexible schedule
Quick apply
2d
Jobs & Education Advisor
Centrepoint —Barnsley
- £25,585.20 - £31,239.21 a year
- Full-time
- Communication skills
- Annual leave
1d
Compensation & Benefits Lead
LeoVegas Mobile Gaming Group —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Data analysis skills
- Free parking
- Annual leave
Quick apply

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Customer Contact Coffee Specialist

Nespresso -
York

Apply Now

Job details

Full-time
Up to £26,000 a year
2 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Upselling
Communication skills

Full job description

Customer Contact Coffee Specialist
Business Area: Nespresso
Location: York (Hybrid working) 2-3 days a week in the office minimum.
Competitive Salary up to £26,000 per annum

Although this is a full time opportunity, please speak to us about what flexibility means to you. We are always open to discussing individuals’ flexible working needs, so please don’t let this stop you from applying.

At Nespresso, we don’t just sell coffee—we create exceptional experiences. As a global leader in premium portioned coffee, we continue to redefine at-home coffee consumption through innovation, quality, and customer engagement.

We’re looking for a Customer Contact Coffee Specialist to support our consumers while acting as a true brand ambassador. In this role, you’ll elevate the customer experience at every touchpoint, building engagement, trust, and loyalty, with a strong focus on first-contact resolution.

Your Impact
Working within our Customer Contact Centre and reporting to the Customer Contact Manager, you will support both inbound and outbound queries across digital and phone channels. You’ll apply the Nespresso tone of voice to quickly understand needs and deliver effective, personalised solutions.

Key responsibilities include:

Conduct outbound calls, including follow-ups, service reminders, resolution updates, and retention conversations
Deliver outstanding service to internal stakeholders and customers, balancing standard processes with customer-centric decisions
Handle challenging conversations with professionalism, using active listening to understand needs and behaviours
Take ownership of new ideas to enhance the customer experience and drive efficiency
Act as an ambassador for Nespresso’s products, services, and sustainability commitments
Inspire customers and help them explore tailored coffee solutions
Share insights on common contact drivers and improvement opportunities
Escalate operational challenges where necessary
Maintain data accuracy and support back-office customer data management where required

Your ingredients for success
To succeed in this role, you’ll have experience in a customer-facing environment, whether in retail, hospitality, or a contact centre, and a passion for going above and beyond for customers. You’ll thrive in a fast-paced environment and enjoy delivering exceptional experiences that exceed customer expectations.

Other key skills will be

Proven track record of delivering results in a target-based environment.
Proficient in Microsoft programmes, Excel, PowerPoint and Word.
Strong attention to detail, ensuring database integrity.
Strong communication skills.
Able to identify problems and drive solutions through to resolution
Experience with upselling would be advantageous.

Ability to prioritise tasks effectively

What you need to know
Job advert posting date 30th July 2026
Job advert closing 13th August 2026

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.

To find out more about Nestle’s commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace.

Apply Now

Refine Your Search

retention specialist jobs in leeds, wyk

Customer Contact Coffee Specialist

Social Worker - Youth Homelessness

Office Receptionist & Administrator

Bridge - IDVA Drive Programme

Area Sales Executive

Senior Ecommerce Marketing Manager

Lead Software Engineer

Digital Marketing Executive

Enterprise Data Architect & Governance Lead - 9-month engagement (UK Remote)

First Contact Physiotherapist/Clinical Lead Physiotherapist

Technical Contracts Manager

Customer Success Specialist

Client Director

Implementation Lead

Vetting & Onboarding Manager

Assistant Underwriter (Renewal Connect Team)

Senior Growth Strategist

Senior People Analyst

Jobs & Education Advisor

Compensation & Benefits Lead

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