Center manager Work, Jobs in Three Bridges, Wsx (with Salaries)

Real Time Analyst
AXA —Redhill
- Up to £30,000 a year
- Overtime
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee discount
Lead Security Engineering GRC Manager
Tesco Insurance —Reigate
- From £76,400 a year
- Full-time
- Hybrid work
- Azure
- AWS
- Travel
- Employee discount
9d
Group Logistics Finance Manager
Nomad Foods —Woking
- Analysis skills
- Presentation skills
- Bachelor's degree
Retail Sales Merchandiser Crawley
beeline Group —Crawley
- £13.03 an hour
- Part-time
- Organisational skills
- Communication skills
- Referral programme
Customer Experience Coordinator
Johnson Controls —Sunbury
- Customer service
- Annual leave
- Employee assistance programme
Customer Service Dispatcher
Johnson Controls —Sunbury
- Customer service
- Annual leave
- Employee assistance programme
Team Executive Assistant
The Clorox Company —Richmond
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
Installation Planner - FTC
Johnson Controls —Sunbury
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Nursery Practitioner Level 3 SEN Specialist
Busy Bees —East Grinstead
- £14.90 an hour
- Part-time
- Experience working with children
- Free parking
- Employee assistance programme
Sr. Lead, Marine Performance
Royal Caribbean Group —Weybridge
- Full-time
- Master's degree
- Hotel
- Bachelor's degree
19h
International Invoicing Manager
Bombardier —Westerham
- Microsoft Powerpoint
- English
- Analysis skills
Payroll Manager
Western Digital —Guildford
- Full-time
- Project management
- Bachelor's degree
- Team management
Quick apply
19h
Nursery Practitioner Level 3
Busy Bees —East Grinstead
- £14.90 an hour
- Full-time
- Childcare
- Experience working with children
- Organisational skills
- Free parking
- Employee assistance programme
Senior Manager, Delivery Management
American Express —Burgess Hill
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
- Life insurance
4d
Early Years Teacher
Busy Bees —East Grinstead
- £16.50 an hour
- Full-time
- Mentoring
- Leadership
- Teaching
- Free parking
- Employee assistance programme
21h
Personal Assistant
Bombardier —Westerham
- Weekend availability
9d
Finance Manager
The Clorox Company —Richmond
- Full-time
- Microsoft Excel
- Computer literacy
- Microsoft Office
Manager, Control Management
American Express —Brighton
- Full-time
- Project management
- Communication skills
- Life insurance
3d
Global Network Engineer (12 Month Contract)
Rentokil Initial Group —Crawley
- Hybrid work
- Computer networking
- IT
- Free parking
- Employee assistance programme
Quick apply
Quality Officer
Alliance Healthcare —Woking
- Full-time
- Hybrid work
- No degree

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Real Time Analyst

AXA -
Redhill

Apply Now

Job details

Permanent
Up to £30,000 a year

Benefits

Cycle to work scheme
Financial planning services
Annual leave
Company pension
Employee discount

Qualifications

Microsoft Office
IT
Communication skills
Time management

Full job description

Job Description:

We are looking for a Real Time Analyst M/F to join our AXA Partners Operations Department (3 days per week at Redhill's office).

The role of Real-Time Analyst helps to deliver outstanding customer experiences, by taking proactive, data-driven actions.

This dynamic role involves overseeing agent performance across the department in a fast-paced environment. You will utilise real-time performance dashboards to monitor activities, ensure adherence to schedules, and maintain service levels. The position requires the ability to swiftly react to changing demands by balancing agents, skills, and workloads to ensure consistent availability and operational efficiency. You will work closely with Operational Managers to coordinate efforts and escalate any potential challenges promptly to support seamless service delivery.

What you'll be doing:

Responsible for real time analysis and actions across our Home, Motor and Travel business lines. Analysing and assessing gaps in hours required to give adequate cover to answer calls and achieve service levels.
Providing and analysing short-term trends and service level impact from deviations to plan on hours
Proactively challenging agent working activities to better meet department targets.
Recommending changes to management, to achieve service levels on the hours being fielded (eg in-shift hour changes, overtime requirements etc)
Working closely with Workforce Planning manager and planning team to support in the adjustment of short-term forecasts and staffing plans as volumes change.
Clearly document the processes and procedures for the smooth operation of this role to aid other team members when covering for annual leave, sickness etc
Working closely with the Operational management to quickly and accurately identify deviation from the expected plan, and to propose solutions for consideration

What you'll bring:

Minimum of 2 years in a similar role
Ability to analyze, present, and manage information accurately
Experience in managing service levels and targets in a contact center
Customer-focused with strong verbal and written communication skills
Excellent organizational, prioritization, and time management abilities
Proficient with IT tools, including call, workforce management software, and Microsoft Office
Knowledge of WFM systems and telephony is a plus
Proactive, autonomous, and capable of challenging and improving processes
Adaptable to a fast-paced, demanding environment
Positive attitude with attention to detail and a drive for excellence

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive Salary
25 days rising to a maximum of 27 days (based on a 5 day week)
Retail Discounts
Company Shareplan /Scheme & Loan
Cycle2Work Scheme
Discounted Home Insurance
Employee Assistance Scheme
Dr@Hand
Discounted Gym Membership
Free Financial Education/Pension Seminars

To apply, click on the ‘apply’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

Salary: UP TO £30K

Apply Now

Refine Your Search

center manager jobs in three bridges, wsx

Real Time Analyst

Lead Security Engineering GRC Manager

Group Logistics Finance Manager

Retail Sales Merchandiser Crawley

Customer Experience Coordinator

Customer Service Dispatcher

Team Executive Assistant

Installation Planner - FTC

Nursery Practitioner Level 3 SEN Specialist

Sr. Lead, Marine Performance

International Invoicing Manager

Payroll Manager

Nursery Practitioner Level 3

Senior Manager, Delivery Management

Early Years Teacher

Personal Assistant

Finance Manager

Manager, Control Management

Global Network Engineer (12 Month Contract)

Quality Officer

I want to receive the latest job alerts for center manager in three bridges, wsx

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