Technical support Work, Jobs in Belfast, Nir (with Salaries)

Technical Support Specialist
Versant Media —Belfast
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Salesforce
Quick apply
11d
IT Support Analyst
3173 —Belfast
- Full-time
- Microsoft Access
- Azure
- Microsoft Outlook
Technical Support Specialist
Randox Laboratories —Antrim
- Monday to Friday
- Bachelor's degree
- Quality control
- Travel
IT Support Technician
NAVANTIA UK —Belfast
- Full-time
- Spanish
- Windows
- Office experience
Quick apply
8d
RIQAS Technical Support Administrator
Randox Laboratories —Antrim
- 10 hour shift
- Microsoft Office
- Bachelor's degree
- Organisational skills
Customer Support Associate
Finastra —Bangor
- Full-time
- IT
- Communication skills
- Annual leave
- Employee assistance programme
11d
Product Support Engineer
Mitie —Lurgan
- £41,097 a year
- 12 hour shift
- Communication skills
- Free parking
- Employee discount
Custody FX Production Support - Assistant Vice President
Citi —Belfast
- Full-time
- Hybrid work
- Oracle
- SQL
- AWS
- Annual leave
- Employee assistance programme
Managed IT Services Field Engineer
Radius Limited —Belfast
- Full-time
- Computer Science
- Windows
- Microsoft Office
- Employee assistance programme
Quick apply
Futures e-Trading Technology - Client Services VP Technology Lead
Citi —Belfast
- Full-time
- Hybrid work
- Sales
- Data analysis skills
- Business development
- Annual leave
- Employee assistance programme
Technical Support Engineer II
Delinea —Belfast
- £45,000 - £50,000 a year
- Full-time
- Remote
- English
- SQL
- Computer networking
- Employee assistance programme
- Life insurance
7d
Telecom Support Engineer
Simplicity Group LTD —Belfast
- £28,000 - £32,000 a year
- Full-time
- Continuous improvement
- Driving
- In-person
- Free parking
- Referral programme
Quick apply
5d
Senior IT Support Engineer
Flanagan Flooring Distributors —Saintfield
- Full-time
- Computer Science
- Sales
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
9h
Telematics Support Advisor
Motia —Antrim
- £26,875 a year
- Full-time
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
6d
Trainer - Technology
Henderson Group —Newtownabbey
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
- Employee discount
7d
ASPIRE GSC – Service Desk Level 1/Level 2 Analyst - Belfast Based
Version 1 —Belfast
- 12 hour shift
- Remote
- Azure
- Customer service
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply
12d
IT Service Desk Analyst
Pilgrim's Europe —Craigavon
- Full-time
- Customer service
- IT
- Communication skills
Quick apply
14h

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Technical Support Specialist

Versant Media
Belfast

Quick apply

Job details

Full-time
11 days ago

Qualifications

Jira
Computer Science
CSS
Customer service
Salesforce
Technical support
Root cause analysis
HTML

Full job description

Company Description

BRS Golf Ltd, a division of NBC Sports Next, is an innovative technology company that powers solutions for golfers and golf courses to better connect. At BRS Golf our course management software and services help our Golf Course partners increase their rounds and revenue and manage their business operations. GolfNow is the world’s largest online tee time marketplace, used by over 3.5 million golfers worldwide.

From our award-winning international HQ offices in Belfast, we are driving forward and reshaping an entire industry, building innovative new web based and mobile products, and assisting golf course operators to manage profitable and sustainable businesses.

We take pride in offering an exceptional team member experience with generous benefits and perks designed to offer financial security, support wellbeing and enhance work life balance. Learn more about working with BRS Golf via www.brsgolf.com/web/careers.

This is a great opportunity to advance your career and be a part of an exciting business with plans for significant future growth.

VERSANT (Nasdaq: VSNT) is an industry-changing media and entertainment business and home to trusted brands that shape culture, inform audiences, and build lasting connections. It operates across four core markets: political news and opinion, business news and personal finance, golf, and sports and genre entertainment. These markets are served through a powerful portfolio of iconic and innovative brands, including CNBC, MS NOW, USA Network, Golf Channel, Oxygen, E!, SYFY, and Versantâs sports division USA Sports, along with complementary digital assets including Fandango, Rotten Tomatoes, GolfNow and GolfPass.

Job Description

The Technical Support Specialist will be a key member of the wider Customer Success Team. Our high performing team members are passionate about delivering excellence in customer service and are responsible for the support and success of our customers across the BRS Golf product suite.

In delivering the key responsibilities of the role, the Technical Support Specialist will;

Develop a strong understanding and in-depth knowledge of our tools and platforms to best assist end users in optimizing these to support their golf course operations activities.
Respond to inbound customer inquiries, issues and requests via email, phone, and online chat.
Determine the issue, conduct a root cause analysis and thereafter provide technical support and guidance by stepping our customers through appropriate solutions.
Escalate technical incidents to relevant departments and communicate client feedback to help identify new features or potential improvements to our products.
Record and maintain case logs to document all activities in line with internal processes and set procedures.
Contribute to the formation of self-service tools and guidance for clients as well as other internal teams.
Participate in team meetings, project streams, events and activities that develop strong working relationships and encourage a supportive team working environment.
Identify and report bugs or product enhancements to the development team
Collaborate with other teams to resolve customer issues in a timely manner
Contribute to cross team knowledge sharing and the coaching of new hires as they begin their career journey with the BRS Golf family.
Undertake other duties as assigned.

Qualifications

It is essential that candidates have;

1+ year of experience in a customer focused environment within the technology sector.
Experience using communication/ CRM platforms such as Salesforce and remote support tools.
Experience using JIRA or other similar ticketing systems
Be technology savvy with a sense of curiosity and desire to continue learning new technology.
Experience of call handling, determining, and resolving end user issues and coaching users in the use of tech products and services.
Ability to multitask and prioritise tasks in a fast-paced environment
Able to demonstrate a proactive approach with good time management and autonomy in delivering excellent customer service.
Experience of working in a motivating, fast paced team environment, engaging with colleagues, and contributing to collective efforts.

Additional skills and experience that would be desirable.

Batchelors Degree in a relevant discipline such as Computer Science, Business, Communications or equivalent.
Familiarity with languages such as HTML/CSS.
A passion and interest in sports and sports technology.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.

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Refine Your Search

technical support jobs in belfast, nir

Technical Support Specialist

IT Support Analyst

Technical Support Specialist

IT Support Technician

RIQAS Technical Support Administrator

Customer Support Associate

Product Support Engineer

Custody FX Production Support - Assistant Vice President

Managed IT Services Field Engineer

Futures e-Trading Technology - Client Services VP Technology Lead

Technical Support Engineer II

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Senior IT Support Engineer

Telematics Support Advisor

Trainer - Technology

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst - Belfast Based

IT Service Desk Analyst

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