Senior analyst Work, Jobs in Hebburn, Twr (with Salaries)

Customer Service Advisor
Barclays —Sunderland
- Monday to Friday
- Customer service
- Microsoft Office
- Administrative experience
Senior Climate Scientist
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £42,665 - £50,495 a year
- Part-time
- Doctoral degree
- Master's degree
- Presentation skills
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Senior User Researcher
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- AWS
- Mentoring
- Agile
- Employee assistance programme
- Employee discount
Quick apply
Senior Fullstack Developer
Version 1 —Newcastle upon Tyne
- Full-time
- AWS
- JavaScript
- APIs
- Employee assistance programme
- Employee discount
Quick apply
Oliver Wyman - Associate Team Leader, Team Leader, Director - Data and Analytics - Newcastle
Oliver Wyman —Newcastle upon Tyne
- Full-time
- English
- Master's degree
- SQL
Senior Oracle Apps DBA Consultant
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Oracle
- AWS
- Travel
Quick apply
6d
Senior Insights Analyst
Admiral Slots —Gateshead
- £45,000 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- SQL
- Employee discount
- Referral programme
Quick apply
Senior Business Analyst
The AA —Newcastle upon Tyne
- Full-time
- Hybrid work
- Bachelor's degree
- Software development
- Agile
- Annual leave
- Employee assistance programme
12d
Senior Analyst: Application Support
Norton Rose Fulbright —Newcastle upon Tyne
- SQL
11d
Public Health Intelligence Analyst
Gateshead Council —Gateshead
- £41,771 - £45,091 a year
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
- No degree
- Annual leave
- Employee discount
14d
Associate Product Manager
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
Junior Developer
Reeves Group Holdings —Newcastle upon Tyne
- £26,500 a year
- Full-time
- AWS
- Software development
- APIs
- Annual leave
Quick apply
13d
Lead Data Scientist
Department for Work and Pensions —Newcastle upon Tyne
- £75,026 - £80,267 a year
- Overtime
- Presentation skills
- Machine learning
- AI
- Annual leave
- Employee assistance programme
6d
Circular Economy Indicators and Targets Analyst
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £42,665 - £50,495 a year
- Part-time
- Data analysis skills
- Presentation skills
- Leadership
4d
Data Analyst (Junior / Graduate)
Everything Managed Group —Newcastle upon Tyne
- Full-time
- Microsoft Excel
- SQL
- Mentoring
Quick apply
7d
Business Performance Analyst (12-month FTC)
Arriva Limited —Sunderland
- Hybrid work
- Microsoft Excel
- Analysis skills
- Organisational skills
Quick apply
3d
Quality Management Analyst
Everything Managed Group —Newcastle upon Tyne
- £35,000 a year
- Full-time
- Continuous improvement
Quick apply
6d
Senior AI (Artificial Intelligence)/ML (Machine Learning) Engineer
NHS Business Services Authority —Newcastle upon Tyne
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- Machine learning
- Employee assistance programme
- Employee discount
10d
Cyber Security Operations Lead
NRG —Newcastle upon Tyne
- Computer networking
- Organisational skills
- Communication skills

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Senior Climate Scientist
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
All of these posts require the successful candidate to hold basic security clearance. Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and…
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Customer Service Advisor

Barclays -
Sunderland

Apply Now

Job details

Permanent

Qualifications

Customer service
Microsoft Office
Administrative experience
Communication skills
Time management

Full job description

Date live: 08/07/2026

Business Area: Barclays Payments Merchant Services

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000105231

Join Barclays as a Customer Service Advisor, where you’ll begin by developing strong core telephony skills through hands-on training and ongoing support. Leading on from this, you’ll progress through a structured development path that includes complaints handling training and over time, more specialist skill sets. This layered approach is designed to create a flexible, capable team that can respond confidently to evolving service demands. At Barclaycard Payments Merchant Services, we’re building a team of adaptable, skilled professionals who can deliver high-quality service across a range of customer needs. If you’re passionate about delivering great service and looking for a role where you can learn, grow and thrive, we’d love to hear from you.

The training will be on a full-time basis for the duration of 7 weeks.

Monday-Friday 9am-5pm.

To be successful as a Customer Service Advisor, you should have:

Experience in customer service (internal or external).
Ability to manage a high volume of customer queries without compromising quality.
Excellent communication skills, both written and verbal, with the ability to tailor your message.
Solid PC skills, including proficiency in Microsoft Office.

Some other highly valued skills may include:

A genuine desire to develop and progress your career.
Confidence in balancing personal, team and client commitments.
Strong time management skills, with the ability to prioritise in fast-paced, governed environments.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This is more than just a job, it’s a chance to build a career in a supportive, forward-thinking environment where your development is mapped and your growth is supported every step of the way.

The role is hybrid and based in Sunderland.

Purpose of the role

To address customer questions, concerns or requests while maintaining customer service expectations.

Accountabilities

Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner.
Collaboration with teams across the bank to align, promote, and integrate customer care initiatives.
Management and maintenance of customer records and documentation to ensure accuracy.
Participation in training and development initiatives to improve customer skills, knowledge, and services.
Identification of industry trends and developments related to customer service to implement best practice in customer care.
Execution of escalation requests to the relevant team or senior management as required in a timely manner.
Execution of customer service activities through various communication channels including chat, email, and phone.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

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senior analyst jobs in hebburn, twr

Customer Service Advisor

Senior Climate Scientist

Senior User Researcher

Senior Fullstack Developer

Oliver Wyman - Associate Team Leader, Team Leader, Director - Data and Analytics - Newcastle

Senior Oracle Apps DBA Consultant

Senior Insights Analyst

Senior Business Analyst

Senior Analyst: Application Support

Public Health Intelligence Analyst

Associate Product Manager

Junior Developer

Lead Data Scientist

Circular Economy Indicators and Targets Analyst

Data Analyst (Junior / Graduate)

Business Performance Analyst (12-month FTC)

Quality Management Analyst

Senior AI (Artificial Intelligence)/ML (Machine Learning) Engineer

Cyber Security Operations Lead

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