Client success manager Work, Jobs in Denton, Gtm (with Salaries)

Senior Customer Success Manager
THG Ingenuity —Manchester
- Microsoft Powerpoint
- CRM software
- Analysis skills
Quick apply
1d
Account Manager
Skuuudle —Manchester
- Full-time
- Remote
- Travel
Quick apply
Customer Success Manager
Aareon AG —Manchester
- Up to £40,000 a year
- Full-time
- CRM software
- Travel
- In-person
9d
Client Retentions Manager
PHMG Careers —Manchester
- £35,000 a year
- CRM software
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Activation & Engagement Manager
Bright HR Limited —Manchester
- Up to £35,000 a year
- Monday to Friday
- CRM software
- Management
- Data analysis skills
- Employee assistance programme
- Employee discount
Sales Manager
Evotym —Manchester
- Remote
- CRM software
- Business development
- Analysis skills
1d
Senior Manager - Real Time Delivery Manager EMEA
Live Nation —Manchester
- Full-time
- Analysis skills
- Continuous improvement
- IT
Key Account Manager
Assystem —Warrington
- CRM software
- Engineering
- Business development
- Annual leave
- Referral programme
Key Account Manager
Schindler —Warrington
- Full-time
- Contracts
- Communication skills
- Employee assistance programme
11d
Partnership & Membership Manager (North West)
The 93% Club —Manchester
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Communication skills
- School
Quick apply
Digital Manager
GumGum —Manchester
- Microsoft Powerpoint
- Google Suite
- Microsoft Excel
Quick apply
Vice President, Client Enablement
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Continuous improvement
- Training & development
- AI
Vice President, Client Service Management
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Bachelor's degree
- Leadership
Sales Manager
SPORTFIVE Global Holding GmbH —Altrincham
- Full-time
- Hybrid work
- Business development
- Communication skills
- Annual leave
- Employee assistance programme
Sales Manager - European Football
SPORTFIVE Global Holding GmbH —Altrincham
- Hybrid work
- Sales
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Business Development Manager (BDM) - Congleton - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Congleton
- £35,875 a year
- Full-time
- Business development
- Presentation skills
- Referral programme
Quick apply
Business Development Manager (BDM) - Northwich- Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Northwich
- £35,875 a year
- Full-time
- Business development
- Presentation skills
- Referral programme
Quick apply
Business Development Manager (BDM) - Oldham - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Oldham
- £35,875 - £53,000 a year
- Full-time
- Business development
- Presentation skills
- Referral programme
Quick apply
Business Development Manager (BDM) - Ellesmere Port - Circa 41k Package - 53k OTE Uncapped
Yell —Manchester
- £35,875 - £53,875 a year
- Full-time
- Business development
- Presentation skills
- Referral programme
3h
Business Development Manager (BDM) - Rossendale- Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Rossendale
- £35,875 a year
- Full-time
- Business development
- Presentation skills
- Referral programme
Quick apply

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Senior Customer Success Manager

THG Ingenuity -
Manchester

Quick apply

Job details

1 day ago

Qualifications

Microsoft Powerpoint
CRM software
Account-based growth strategy development
Stakeholder collaboration
Client engagement
Stakeholder liaison
Mentoring junior staff
E-commerce
Analysis skills
Partnership building
Contract renewal support
Risk management
Mentoring
Customer renewal management
Customer loyalty building
Organisational skills
Relationship management
Management reporting
Professional development mentoring
Multidisciplinary collaboration

Full job description

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

Position: Senior Customer Success Manager

THG Ingenuity Commerce plays a key role in delivering world-class ecommerce solutions for globally recognised brands. As part of a fast-paced, high-growth environment, you'll own strategic customer relationships, driving long-term success, retention, and commercial growth across a portfolio of globally recognised customers. This is an opportunity to partner with senior stakeholders, influence customer strategy, and mentor the wider Customer Success team while delivering measurable business outcomes.

Key Responsibilities:

Customer Relationship Management: Own a portfolio of Tier 2 customer relationships from onboarding through renewal, building trusted partnerships with key stakeholders. Lead strategic account planning and Executive Business Reviews to ensure customers achieve their business objectives and maximise value from the partnership.

Customer Success & Growth: Develop a deep understanding of each customer's business, proactively driving adoption, retention, and expansion opportunities. Lead renewal negotiations and identify opportunities to grow Annual Contract Value (ACV) while supporting long-term customer success.

Performance & Reporting: Monitor customer health, commercial performance, and service delivery against agreed KPIs. Provide insight-led reporting and forecasting, ensuring CRM accuracy and clear visibility of customer performance, risks, and opportunities.

Commercial Ownership: Take ownership of renewal performance, revenue recognition, and commercial outcomes across your portfolio. Manage forecasting, mitigate commercial risks, and ensure delivery against ACV and revenue targets.

Risk & Escalation Management: Proactively identify and manage commercial, operational, and delivery risks. Lead complex customer escalations, working cross-functionally to deliver timely resolutions while maintaining strong customer confidence.

Cross-Functional Collaboration: Partner closely with Sales, Delivery, Product, Finance, and Technical teams to ensure seamless customer experiences and successful delivery of strategic initiatives.

Coaching & Mentoring: Support the development of Customer Success Managers through mentoring, knowledge sharing, and best practice guidance, helping to drive consistency and excellence across the team.

Requirements:

Proven experience in Customer Success, Account Management, or Client Services within ecommerce, SaaS, technology, or digital environments.
Demonstrated experience managing strategic customer relationships, renewals, and commercial growth.
Strong stakeholder management skills with the confidence to lead Executive Business Reviews and senior customer conversations.
Commercially minded, with experience delivering retention, expansion, and revenue targets.
Strong analytical and organisational skills, with experience using CRM platforms and forecasting customer performance.
Experience coaching or mentoring colleagues is desirable.
Proficient in PowerPoint, Excel, and CRM systems.

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.

Quick apply

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client success manager jobs in denton, gtm

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