Tier 2 service Work, Jobs in Birmingham, Eng (with Salaries)

Senior Support Analyst
SeadOak —Birmingham
- £26,000 - £30,300 a year
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Windows
- Continuous improvement
- Free parking
- Profit sharing
Quick apply
Ye Olde Black Cross - Bromsgrove
Marston's Pubs —Bromsgrove
- £5,000 a week
- Hospitality
- Bar
Quick apply
Mobility Support Specialist
TELESOFT LLC DBA CALERO —Cannock
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
2d
Team Coordinator - Tenant Find
Dwelly —Birmingham
- Travel
- AI
- Leadership
- Annual leave
Women & Girls Assistant Strength & Conditioning Development Coach
Wolverhampton Wanderers FC —Wolverhampton
- Weekend availability
- Travel
- Typing
- Communication skills
17h
Senior Care Assistant
Sisters Hospitallers CIO —Shenstone
- £14.22 - £15.10 an hour
- Part-time
- In-person
- Free parking
- Employee discount
Quick apply
12d
Associate - Public Sector Contracts and Procurement
TLT —Birmingham
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Contracts
Immigration Level 2 Solicitor Director (x2)
Duncan Lewis —Birmingham
- Business development
- Supervising experience
- Team management
Client Relationship Director
QA Limited —Birmingham
- CRM software
- Sales
- Business development
- Annual leave
- Employee assistance programme
2d
HR Advisory Lead
Safran —Wolverhampton
- Full-time
- Management
- Continuous improvement
- Human resources
3d
Senior Lettings Manager - UK
Dwelly —Birmingham
- Sales
- Team management
- Leadership
Visiting Consultant
Priory —Birmingham
- Rehabilitation centre
- Patient care
Quick apply
HSE Manager
Sigma Components Limited —Hinckley
- £45,000 - £55,000 a year
- Full-time
- Continuous improvement
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
Ward Manager
Active Care Group —Stafford
- £49,762.20 a year
- Full-time
- Medication administration
- Team management
- Patient care
- Employee assistance programme
- Referral programme
Quick apply
16h
Project Requirements Manager
Turner & Townsend —Birmingham
- Full-time
- Hybrid work
- Microsoft Excel
- Project management
Quick apply
5d
M365 Modern Workspace Specialist
Warwickshire Police —Leek Wootton
- £50,949 - £57,186 a year
- Full-time
- Hybrid work
- Continuous improvement
- SharePoint
- Communication skills
5d
Head Coach of Squash & Racketball
Wolverhampton Lawn Tennis & Squash Club —Wolverhampton
- Part-time
- Team management
- In-person
- School
Quick apply
Senior Network Engineer
wavenet —Shirley
- Full-time
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
2d
Senior Geo-Environmental Engineer
Evan Craig —Birmingham
- £40,000 - £50,000 a year
- Hybrid work
- Engineering
- Master's degree
- Annual leave
Charity/Higher Education and Commercial Trusts Lawyer (2–6 Years PQE)
Pinsent Masons —Birmingham
- Full-time
- Travel
- Organisational skills
- Communication skills
11d

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Senior Support Analyst

SeadOak
Birmingham

Quick apply

Job details

Graduate | Full-time | Part-time upon request
£26,000 - £30,300 a year

Benefits

Free parking
Profit sharing
Employee mentoring programme
Flexitime
Company pension
Company events
Free or subsidised travel
Referral programme
Sick pay
On-site parking

Qualifications

Jira
Technical troubleshooting
ConnectWise
Desktop support
Driving Licence
Microsoft Outlook
Incident management
Web development
BMC Remedy
LAN
Microsoft Office Suite
Windows
Network infrastructure
Firewall
Continuous improvement
Computer hardware
Network Protocols
IT support
Technical support incident logging
Computer networking
Network support
Technical writing
Mac OS
ServiceNow
Customer support
Linux
Communication skills
CompTIA A+

Full job description

Job Summary

We are seeking a dynamic and highly skilled Senior Support Analyst to join our technology support team. In this role, you will be the go-to expert for resolving complex technical issues, providing exceptional customer service, and ensuring the seamless operation of IT systems across the organization. Your expertise in computer networking, software troubleshooting, and various operating systems will drive efficient support processes and enhance user satisfaction. This position offers an exciting opportunity to lead support initiatives, collaborate with cross-functional teams, and contribute to the continuous improvement of our IT environment.

Duties

Provide advanced technical support for hardware, software, network connectivity, and operating systems including Windows, macOS, and Linux.
Troubleshoot and resolve issues related to computer hardware, desktop support, VPN access, firewalls, and LAN/WAN networks.
Manage and escalate incidents using tools such as BMC Remedy, ServiceNow, and Jira to ensure timely resolution.
Support users with help desk requests via phone, email, or remote access tools while maintaining high levels of customer service.
Assist with configuring and maintaining network components like routers, switches, firewalls, and VPNs to ensure secure connectivity.
Document technical issues thoroughly and develop solutions or workarounds for recurring problems.
Collaborate with IT teams to implement system upgrades, patches, and security protocols that improve overall system stability.

Skills

Strong knowledge of computer networking concepts including LAN/WAN architecture and protocols.
Proven experience in software troubleshooting across multiple operating systems such as Windows, macOS, and Linux.
Excellent communication skills with the ability to explain technical information clearly to non-technical users.
Excellent written communication is critical.
Proficiency in IT support tools like Connectwise, Jira, for incident management and tracking.
Familiarity with Microsoft Office 365 applications.
Excellent Microsoft Outlook trouble shooting
Experience supporting and documenting desktop hardware components including peripherals and computer hardware maintenance.
Understanding of security measures including firewalls, VPNs, and network security best practices.
Minimum of 2 years full time commercial IT support experience required.
Experience in web development, SEO, or digital marketing would be beneficial, but not essential.

SeadOak provides 7 day international support in partnership with another IT company. This is role is predominantly 9-5 at the SeadOak office. There is a need to work a minimun of one evening till 8pm or early morning from 7am each week. There is also a need to covering other members of staff taking leave on Saturday or Sunday, but not both. Weekend cover can be done from home.

Join us as a Senior Support Analyst to leverage your technical expertise in a fast-paced environment where your problem-solving skills will make a real difference! We value proactive individuals who thrive on delivering top-tier support while continuously enhancing their skills in a collaborative setting.

Pay: £26,000.00-£30,300.00 per year

Benefits:

Company events
Company pension
Employee mentoring programme
Flexitime
Free or subsidised travel
Free parking
On-site parking
Profit sharing
Referral programme
Sick pay

Ability to commute/relocate:

Birmingham B30 1HH: reliably commute or plan to relocate before starting work (required)

Application question(s):

If looking for a part time role, how many hours are you willing to work?

Education:

Diploma of Higher Education (required)

Licence/Certification:

Full UK Drivers Licence (preferred)

Work authorisation:

United Kingdom (required)

Willingness to travel:

25% (preferred)

Work Location: Hybrid remote in Birmingham B30 1HH

Quick apply

Refine Your Search

tier 2 service jobs in birmingham, eng

Senior Support Analyst

Ye Olde Black Cross - Bromsgrove

Mobility Support Specialist

Team Coordinator - Tenant Find

Women & Girls Assistant Strength & Conditioning Development Coach

Senior Care Assistant

Associate - Public Sector Contracts and Procurement

Immigration Level 2 Solicitor Director (x2)

Client Relationship Director

HR Advisory Lead

Senior Lettings Manager - UK

Visiting Consultant

HSE Manager

Ward Manager

Project Requirements Manager

M365 Modern Workspace Specialist

Head Coach of Squash & Racketball

Senior Network Engineer

Senior Geo-Environmental Engineer

Charity/Higher Education and Commercial Trusts Lawyer (2–6 Years PQE)

I want to receive the latest job alerts for tier 2 service in birmingham, eng

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