Customer service manager Work, Jobs in Yarnton, Oxf (with Salaries)

Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Leadership
- Employee discount
Business Development Manager (BDM) - Aylesbury- Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Aylesbury
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Head of Field Service
Miele —Abingdon
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Continuous improvement
- Employee discount
14d
Area Care Manager
Helping Hands —Oxford
- Up to £60,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Lead Administrator-DEF Academy Services
Serco Plc —Swindon
- £26,109.58 a year
- Full-time
- Hybrid work
- AI
- Communication skills
- Time management
- Employee assistance programme
Senior Estates Manager, Milton Park, Oxford, UK
CBRE —Oxford
- Full-time
- Management
- Customer service
- IT
Assistant Sales Manager
Green Retreats —Aylesbury
- £32,000 - £38,000 a year
- Full-time
- Sales
- Microsoft Office
- Travel
- Free parking
- Employee assistance programme
Quick apply
Customer Service Representative (Account Manager)
The Pollard Group —Buckingham
- Full-time
- Hybrid work
- CRM software
- Customer service
- IT
Quick apply
DEPARTMENT MANAGER - OXFORD
H&M —Oxford
- Weekend availability
- Employee assistance programme
- Employee discount
Quick apply
Account Manager
Oxford University Press —Oxford
- £29,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Management
- Customer service
- Employee discount
Customer Relations Manager
Aria Care —Marcham
14d
Store Manager
Toolstation —Oxford
- £34,998.30 a year
- Full-time
- Leadership
- Employee discount
Luxury Events Manager (Administration)
The Kitchen & Co —Banbury
- £30,000 - £33,000 a year
- Weekend availability
- Hospitality
- Management
- Microsoft Office
- Free parking
- Annual leave
Quick apply
11d
Duty Manager
Leisure Solutions Community Trust —Oxford
- £31,410.94 a year
- Part-time
- Hybrid work
- Hospitality
- Sales
- Supervising experience
- Employee assistance programme
- Gym membership
Head of Arboricultural Administration
Nicholsons —Bicester
- £28,000 - £35,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick apply
Box Office Manager
TEG Europe —Woodstock
- £17 an hour
- Temporary
- Hospitality
- Management
- Customer service
Quick apply
Retail Store Manager
Loake Shoemakers —Oxford
- £34,000 a year
- Full-time
- Microsoft Office
- In-person
- Retail management
- Store discount
- Employee discount
Quick apply
3d
High Care Production Team Leader
Absolute Taste —Bicester
- Full-time
- Communication skills
Quick apply
Resource Planning Manager
Gigaclear —Abingdon
- £35,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Presentation skills
- Employee assistance programme
Quick apply
7d
Global Market Lead (Life Sciences, Biomechanics & Markerless Technology)
Oxford Metric —Yarnton
- Full-time
- Doctoral degree
- Master's degree
- Presentation skills
4d

I want to receive the latest job alerts for customer service manager in yarnton, oxf

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near yarnton, oxf

Service Business Operations Manager

Miele -
Abingdon

Apply Now

Job details

Full-time
£45,000 - £50,000 a year

Benefits

On-site gym
Financial planning services
Discounted gym membership
Employee discount

Qualifications

Continuous improvement
Root cause analysis
Leadership

Full job description

Customer Service Operations Manager

Location: (Until Mid 2026) Abingdon / (Permanent Location) Reading

About the team

Our Customer Service Business Support (SBS) team sits at the heart of Miele's aftersales operation, providing the expertise, leadership, and operational support that enables us to deliver a premium customer experience every day.

SBS is at the heart of Miele's aftersales operation, delivering exceptional customer experiences through expert complaint resolution, field service planning, and operational support. As Customer Service Operations Manager, you will lead our Planning, Customer Resolutions, and Back Office teams, while monitoring operational performance of our outsourced partners. This is a high-impact leadership role responsible for translating strategy into results, driving service performance, developing high-performing teams, and delivering continuous improvement across Service Operations. We're looking for a visible, customer-focused manager who can build capability, create accountability, and use data and insight to deliver exceptional outcomes for our customers and our business.

We strive to make our workplace and culture as future proof as our world-renowned products. Come and join a team that has been evolving since 1899 and help us to continue achieving our philosophy of being ‘Immer Besser’.

Your Responsibilities

Support the delivery of service business objectives through effective planning, coordination, and operational management across Service Business Support functions.
Ensure operational plans, objectives, and performance expectations are clearly communicated, understood, and embedded across the team, creating alignment between business strategy, team goals, and individual performance.
Create and lead a high-performance, customer-focused culture through visible leadership, coaching, development, and clear standards of delivery.
Monitor, manage and improve SBS operational performance and KPI delivery in line with agreed business objectives, using data, customer insight, and root-cause analysis to drive make recommendations and continuous improvement in the team.
Lead the management and resolution of complex customer escalations, executive complaints, regulatory matters, and small claims cases.
Identify opportunities to reduce customer friction and contact demand through process simplification, continuous improvement, and digital self-service initiatives.
Partake in cross-functional service improvement projects and improve customer experience and operational efficiency.

What we are looking for

Proven management within a customer service, contact centre, or service operations environment.
Demonstrable success in creating and delivering operational plans that translate business plans into priorities for the team with measurable outcomes, and sustainable performance improvements.
Experience developing high-performing teams through coaching, performance management, establishing clear accountability and standards, and providing recommendations for succession planning, and capability development.
Experience working with an outsourced contact centre or service delivery partners.
Ability to prioritise competing operational demands and translate complex challenges into clear, actionable plans and outcomes.
Analytical and problem-solving skills, using data, customer insight, and root-cause analysis to drive operational decision-making and continuous improvement.
Experience supporting and embedding operational change across teams, ensuring new processes, standards, and ways of working are consistently adopted and sustained.
Demonstrable experience managing complex customer escalations, complaints, and high-risk service issues through to resolution.
Visible, engaging, and accountable Manager who builds trust, clarity, and confidence through regular communication and presence within the operation.
Customer-focused, with a passion for delivering a premium customer experience.
Resilient and highly organised, with the ability to manage within complexity while maintaining focus on simple priorities and outcomes.

What we offer

A salary of up to £50,000, alongside a competitive benefits package
A bonus opportunity of up to two months’ salary
Extensive discounts on Miele products for you, your family and your friends
Discounted gym membership and a subsidised onsite café
An extensive health cash plan and free eye tests

Additional Information

This is a full-time, permanent position based temporarily at our Abingdon headquarters before the role moves to our future Reading Headquarters in mid-2027. We expect the successful candidate to work from our headquarters full-time to be present with our onsite 3rd line support team. We recognise that travelling temporarily to Abingdon may create additional costs for some candidates, and we can explore appropriate support as part of the recruitment process.

We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can contribute, develop and succeed.

£45,000 - £50,000

Apply Now

Refine Your Search

customer service manager jobs in yarnton, oxf

Service Business Operations Manager

Business Development Manager (BDM) - Aylesbury- Circa 41k Package- 53k OTE Uncapped

Head of Field Service

Area Care Manager

Lead Administrator-DEF Academy Services

Senior Estates Manager, Milton Park, Oxford, UK

Assistant Sales Manager

Customer Service Representative (Account Manager)

DEPARTMENT MANAGER - OXFORD

Account Manager

Customer Relations Manager

Store Manager

Luxury Events Manager (Administration)

Duty Manager

Head of Arboricultural Administration

Box Office Manager

Retail Store Manager

High Care Production Team Leader

Resource Planning Manager

Global Market Lead (Life Sciences, Biomechanics & Markerless Technology)

I want to receive the latest job alerts for customer service manager in yarnton, oxf

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected