Customer insights analyst Work, Jobs in Tipton, Wmd (with Salaries)

Real Time Analyst
Culligan UK limited —Wolverhampton
- £28,000 - £35,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
- Sick pay
Quick apply
7d
Threat Analyst
SCC —Birmingham
- £35,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
11h
Sourcing Analyst
Tarmac —Solihull
- Microsoft Excel
- Military
- ERP systems
- Employee discount
Planning and Reporting Analyst
Cadent Gas —Wolverhampton
- £35,541 - £41,814 a year
- Hybrid work
- Continuous improvement
- Communication skills
- Employee discount
8d
Data Analyst
2 Sisters Food Group —Birmingham
- Full-time
- Hybrid work
- Microsoft Excel
- Bakery
- Organisational skills
- Annual leave
- Employee assistance programme
Actuarial Analyst - Pricing (UK Mid-Market)
Zurich Insurance —Birmingham
- Full-time
- Communication skills
- Analytics
- Flexible schedule
Senior Business Analyst - ToM
Homes England —Birmingham
- £51,076 - £59,570 a year
- Full-time
- Hybrid work
- Presentation skills
- Agile
- Annual leave
- Employee assistance programme
7d
Pricing Manager
Rubix —Sandwell
- Full-time
- Continuous improvement
- Team management
- Leadership
7d
Commercial Finance Analyst
AO World —Telford
- £35,000 a year
- Business
- Communication skills
- Analytics
- Employee discount
Sales & Operational Planning Analyst
Tarmac —Solihull
- Microsoft Excel
- Military
- ERP systems
- Employee discount
Finance Analyst
Greencore Group —Tamworth
- Full-time
- Organisational skills
- Communication skills
- Employee discount
13d
Sales & Commercial Specialist
Epwin Group PLC —Tamworth
- Full-time
- CRM software
- Communication skills
- Analytics
Quick apply
13d
Analyst
ALS —Coventry
- £25,878 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
- Employee discount
8d
Operations Finance Analyst
Wabtec —Burton-On-Trent
- Full-time
- Microsoft Office
- Organisational skills
- IT
Quick apply
Head of Pricing
REXEL —Solihull
- Full-time
- Hybrid work
- Business development
- Annual leave
- Employee discount
Quick apply
Technology and Data Risk Analyst
LegalAndGeneral —Solihull
- Full-time
- Data analysis skills
- Organisational skills
- Communication skills
- Employee discount
Quick apply
23h
Commercial Finance Analyst (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- Analysis skills
- Analytics
- Annual leave
Quick apply
1d
Marcus by Goldman Sachs, Workforce Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Excel
- Communication skills
- Banking
- Employee assistance programme
Planning Analyst
The Peninsular and Oriental Steam Navigation Company —Coventry
- Analysis skills
- Communication skills
- Analytics
Quick apply
4d
DSO Engineer
National Grid Electricity Distribution —Tipton
- £79,923 a year
- Hybrid work
- Analytics
- Free parking
- Annual leave
Quick apply
6d

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customer insights analyst jobs near tipton, wmd

Real Time Analyst

Culligan UK limited -
Wolverhampton

Quick apply

Job details

Full-time
£28,000 - £35,000 a year
7 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Sick pay
On-site parking

Qualifications

Meeting coordination
Dashboard visualisation
Resource allocation planning
Incident management
Stakeholder collaboration
Stakeholder liaison
Analysis skills
Bachelor's degree
Continuous improvement
Continuous improvement cycles oversight
Risk management
Management reporting
Analytics

Full job description

The Real Time Analyst is responsible for monitoring, analysing, and managing real-time operational performance across Customer Experience to ensure service levels, case SLAs, productivity targets, and customer experience standards are consistently achieved.

The role acts as the operational control point for customer contact channels, proactively monitoring telephony performance, Salesforce case queues, workforce utilisation, and schedule adherence. Through real-time analysis, insight, and stakeholder engagement, the Real Time Analyst identifies risks, opportunities, and emerging trends, ensuring resources are deployed effectively to protect customer outcomes and operational performance.

Working closely with operational leaders and key stakeholders, the role supports service delivery, workforce optimisation, continuous improvement, and data-driven decision making across the Customer Experience function.

The role combines strong analytical capability with active operational engagement, maintaining a visible presence within the operation to support decision making, communicate priorities, manage resource movements, and drive performance improvements in real time. The Real Time Analyst will build strong relationships across Customer Experience and be confident engaging with colleagues and leaders at all levels.

Requirements

Real-Time Performance Monitoring

Monitor contact channels, Salesforce queues, and operational performance.
Track KPIs including Service Level, AHT, SLA performance, occupancy, utilisation, and productivity.
Identify risks, recommend actions, and escalate service impacts where required.

Resource Planning & Management

Manage intraday staffing and align resources to customer demand.
Recommend resource allocation across channels and priorities.
Coordinate coaching, training, meetings, and offline activities to minimise service impact.

Workload & Queue Management

Monitor Salesforce case queues, workload distribution, case ageing, and SLA performance.
Identify bottlenecks, capacity risks, and workload pressures.
Support prioritisation and recovery planning to maintain service levels.

Workforce Performance

Monitor schedule adherence, agent availability, productivity, and utilisation.
Analyse adherence and Not Ready trends.
Provide insight and recommendations to improve performance.

Analysis & Reporting

Analyse contact volumes, performance trends, and customer contact drivers.
Produce operational reports, dashboards, and management information.
Highlight risks, opportunities, and improvement actions.

Incident & Service Management

Support operational incidents, service disruptions, and recovery plans.
Assess service impacts and recommend resource deployment strategies.
Communicate risks and performance updates to stakeholders.

Stakeholder Engagement

Build strong relationships with operational leaders and key stakeholders.
Support decision-making through data-led insights and recommendations.
Act as a trusted partner in achieving service and business objectives.

Continuous Improvement

Identify opportunities to improve processes, reporting, and service delivery.
Support change initiatives and operational best practices.
Promote a culture of continuous improvement and data-driven decision making.

Benefits

23 Days Holiday + Bank Holidays
Company Pension Scheme
Company Sick pay (after qualifying period)
Cycle to Work Scheme Available
Employee Reward & Discount Platform
24/7 access to Employee Assistance Program through Health Assured
Access to on-going learning and development via our online learning platforms
Onsite parking available
Life Assurance Scheme

Quick apply

Refine Your Search

customer insights analyst jobs in tipton, wmd

Real Time Analyst

Threat Analyst

Sourcing Analyst

Planning and Reporting Analyst

Data Analyst

Actuarial Analyst - Pricing (UK Mid-Market)

Senior Business Analyst - ToM

Pricing Manager

Commercial Finance Analyst

Sales & Operational Planning Analyst

Finance Analyst

Sales & Commercial Specialist

Analyst

Operations Finance Analyst

Head of Pricing

Technology and Data Risk Analyst

Commercial Finance Analyst (UK Remote)

Marcus by Goldman Sachs, Workforce Analyst, Birmingham

Planning Analyst

DSO Engineer

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