Technical support advisor Work, Jobs in Chipping Norton, Oxf (with Salaries)

Customer Service Advisor
Bio-Techne —Abingdon
- £19,600 - £32,350 a year
- Full-time
- Sales
- Customer service
- Salesforce
- Employee stock purchase plan
SHEQ Advisor
Grundon —Benson
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
11d
VAG Service Advisor
Service Advisor —Bicester
- £28,000 - £34,000 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Referral programme
Quick apply
Cyber Essentials Assessor
Key Sigma Ltd —Cheltenham
- Full-time
- CRM software
- IT
- In-person
Quick apply
EPR Data Consultant (UK)
Valpak —Stratford-upon-Avon
- £27,000 - £29,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Maintenance
- IT
- Annual leave
11d
Centralised Parts Advisor
Farol Ltd. —Thame
- £30,000 - £34,000 a year
- Full-time
- Bilingual
- Microsoft Excel
- IT
- Health & wellbeing programme
- Employee discount
Quick apply
6d
Senior Account Manager
Air IT —Abingdon
- Full-time
- Hybrid work
- Azure
- Communication skills
- Employee assistance programme
- Employee discount
People & Culture Lead
Global Canopy —Oxford
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Human resources
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Healthy Lifestyle Coach
Swindon Borough Council —Swindon
- £30,518 a year
- Full-time
- English
- Communication skills
Quick apply
9d
Receptionist and Customer Service Advisor
Bio-Techne —Abingdon
- £19,600 - £32,350 a year
- Full-time
- Customer service
- English
- Organisational skills
- Employee stock purchase plan
Customer Experience Advisor - German Speaking
Omlet Ltd —Banbury
- From £27,000 a year
- Full-time
- Hybrid work
- Bilingual
- English
- Data entry
- Health & wellbeing programme
- Work from home
Quick apply
2d
Financial Accountant
Attivo Group —Cheltenham
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Accounting
- Organisational skills
- Financial services
Quick apply
Rural Land Manager
Environment Bank —Oxford
- Full-time
- Remote
- Project management
- Bachelor's degree
- Travel
- Annual leave
Quick apply
Senior Deployment Strategist - Heavy Industries
Fortescue —Kidlington
- Salesforce
- Engineering
- Bachelor's degree
HR Advisor
Oxford Technical Solutions —Middleton Stoney
- Full-time
- Hybrid work
- Human resources
Quick apply
Global Account Manager
Halliburton —Abingdon
- Full-time
- Sales
- Engineering
- Business
Pharmacy Technician
Boots —Didcot
- Weekend availability
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Cloud Native Engineer
Frontier Resourcing —Cheltenham
- £50,000 - £95,000 a year
- Full-time
- DevOps
- Java
- AWS
Quick apply
Senior Surveyor/Associate | Compulsory Purchase & Compensation
Knight Frank —Hendred
- Full-time
- Business development
- Analysis skills
- Travel
Global Scientific Lead - Clinical Outcome Assessment (COA) Strategy Consulting - Multiple locations - Hybrid/Home-based
IQVIA —Oxford
- Hybrid work
- Management
- Doctoral degree
- English

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Customer Service Advisor

Bio-Techne -
Abingdon

Apply Now

Job details

Full-time
£19,600 - £32,350 a year

Benefits

Employee stock purchase plan

Qualifications

Sales
Customer service
Salesforce
ERP systems
English
Organisational skills
IT
Communication skills
Teaching
Time management

Full job description

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Pay Range: £19,600 - £32,350

Placement within the salary range will vary depending on experience, qualifications, geographic location, and internal equity considerations.

Position Summary

The Customer Services team at Bio-Techne play a key role in delivering exceptional customer service to the business key stakeholders, from initial point of contact and placing of orders, through to the aftersales service, ensuring the customer experience is exceptional throughout the entire process. This team role requires individuals who are highly motivated, are passionate about customer service, and encourage engagement with the customer.

Essential Functions

Be the point of contact for incoming sales enquiries by telephone, e-mail and “live-chat”
Processing of sales orders received by email, telephone order, postal orders, and e-commerce in an accurate and efficient manner to ensure minimal errors occur.
Raising customer quotations, proformas and coordinate stock returns where required
Providing an excellent Customer Service support by working closely with other internal departments – Sales, Accounts, Despatch, Technical Service, Marketing, etc.
Effectively provide the customer with answers for/of any order queries or offering solutions to the queries.
Manage non-technical complaints that are received.
Manage backorder process to ensure customers are kept informed of any date changes.
Manage new account process and documentation required.
Ensure customer database is regularly updated and all information logged.
Ensure the after sales care and order follow up is carried out to deliver a great customer experience from start to finish of an order.
Gain a basic level of key product knowledge.
Work with internal sales teams to maximize communication and improve efficiencies within teams to ensure high levels of customer service.
Work as part of a team to achieve the overall goals but have the motivation to be self-driven to deliver exceptional customer service at every point of customer and interdepartmental contact.
Support Bio-Techne ethos of a great global offering of a quality portfolio of products and services.
Drive best practice and ensure maximum productivity & utilisation.

Minimum Requirements/Qualifications:

General Education exam passes (or equivalent) in English, and Maths
Experience of working in a customer focused environment.
Fluent written and spoken English is essential.
Possess excellent IT skills, including experience of working with ERP/CRM platforms.

Skills required/desired:

A commitment to total customer satisfaction.
Conscientious, articulate, and possesses excellent presentation and teaching skills.
A commitment to total customer satisfaction.
Strong organisational and administration skills.
Working knowledge of Microsoft D365 and or Salesforce desirable but not essential.
Additional language skill is desirable.

Personal Qualities:

Ability to demonstrate a passion for customer service.
Excellent telephone manner.
Exceptional attention to detail, time management, and organizational skills.
Excellent written and verbal communication skills.
Ability to perform a wide variety of tasks and multi-task efficiently.
Professional demeanour.
Ability to remain calm under pressure.
Ability to handle complaints and difficult situations.
Ability to work in a fast-paced environment.

Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.

Why Join Bio-Techne:

We offer competitive wages along with extensive benefits for employees and their families.
We invest in our employees’ financial futures through retirement programs and an employee stock purchase plan.
We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.
We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging.
We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Bio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.

If you require a reasonable accommodation to complete an application, participate in an interview, or take part in any other stage of the recruitment process, please contact [email protected] for assistance.

Apply Now

Refine Your Search

technical support advisor jobs in chipping norton, oxf

Customer Service Advisor

SHEQ Advisor

VAG Service Advisor

Cyber Essentials Assessor

EPR Data Consultant (UK)

Centralised Parts Advisor

Senior Account Manager

People & Culture Lead

Healthy Lifestyle Coach

Receptionist and Customer Service Advisor

Customer Experience Advisor - German Speaking

Financial Accountant

Rural Land Manager

Senior Deployment Strategist - Heavy Industries

HR Advisor

Global Account Manager

Pharmacy Technician

Cloud Native Engineer

Senior Surveyor/Associate | Compulsory Purchase & Compensation

Global Scientific Lead - Clinical Outcome Assessment (COA) Strategy Consulting - Multiple locations - Hybrid/Home-based

I want to receive the latest job alerts for technical support advisor in chipping norton, oxf

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Position Summary

Essential Functions

Minimum Requirements/Qualifications:

Skills required/desired:

Personal Qualities:

We offer competitive wages along with extensive benefits for employees and their families.

We invest in our employees’ financial futures through retirement programs and an employee stock purchase plan.

We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.

We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging.

We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

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