Technical analyst Work, Jobs in Gotham, Ntt (with Salaries)

Senior Technical Support Analyst
Perceptive —Nottingham
- Full-time
- Customer service
- English
- SQL
IT Business Analyst
Thermo Fisher Scientific —Loughborough
- Full-time
- Hybrid work
- Computer Science
- Sales
- ERP systems
Junior BI Analyst
Paul Smith —Nottingham
- Hybrid work
- Computer Science
- Analysis skills
- No degree
- Annual leave
- Employee discount
3d
Customer Insights Analyst
Sinfloro Fragrance and Retail Solutions Ltd —Leicester
- £33,000 - £40,000 a year
- Full-time
- Microsoft Excel
- English
- SQL
- Flexitime
- Sick pay
Quick apply
7d
Senior ERP Support Analyst
Quanex —Denby
- Full-time
- Sales
- ERP systems
- SQL
- Free parking
- Employee assistance programme
Quick apply
Senior Technical Support Analyst
NEXT —Leicester
- From £37,816 a year
- Full-time
- Scripting
- Communication skills
- Time management
- Free parking
- Employee discount
10d
Digital Business Analyst
Cromwell —Leicester
- Full-time
- Hybrid work
- Sales
- Merchandising
- Data analysis skills
Lead Business Analyst
Riviera Travel —Burton-On-Trent
- £580 - £600 a day
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Agile
Quick apply
14d
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- ERP systems
- SQL
- Accounting
Quick apply
3d
ERP Support Analyst
ECF Ltd —Leicester
- £27,000 - £35,000 a year
- Microsoft Excel
- Oracle
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
5d
Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- SQL
- Employee assistance programme
Quick apply
FP&A Analyst - Python/Data Modelling/Coding focus
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Google Suite
- Microsoft Office
- SQL
Business Analyst
Network Plus —Alfreton
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Contracts
- Agile
Quick apply
Business Analyst
London Stock Exchange Group —Nottingham
- Full-time
- AWS
- APIs
- Agile
Lead Business Analyst
Health Research Authority —Nottingham
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- AI
11d
Senior Business Analyst
Riviera Travel —Burton-On-Trent
- £65,000 a year
- Full-time
- Azure
- Analysis skills
- Bachelor's degree
Quick apply
First Line Analyst 3
Computacenter —Derby
- 12 hour shift
- Customer service
- Project management
- Presentation skills
Service Desk Coordinator
Mark1 IT Solutions Ltd —Melton Mowbray
- £30,000 - £32,500 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
Quick apply
12d
Home Risk Pricing Manager
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Python
- Annual leave
Senior Digital Test Analyst (FTC)
Greene King Corporate - BRA_001 —Burton-On-Trent
- Full-time
- Hybrid work
- Azure
- APIs
- Agile
- Employee assistance programme
- Employee discount
Quick apply

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technical analyst jobs near gotham, ntt

Senior Technical Support Analyst

Perceptive -
Nottingham

Apply Now

Job details

Full-time

Benefits

Private dental insurance
Cycle to work scheme
Season ticket loan
Company pension
Private medical insurance

Qualifications

ITIL Certification
Customer service
Mathematics
English
SQL
OOP
Database management
Bachelor's degree
ITIL
UML
Mentoring
Scrum
Software development
Agile
Communication skills
Help desk
SDLC

Full job description

We’re on a mission to change the future of
clinical research. At Perceptive, we help the
biopharmaceutical industry bring medical
treatments to the market, faster.
Our mission is to change the world
but to do this, we need people like you.

What can we offer you?

Apart from job satisfaction, we can offer you:

YOURSELF

25 days’ holiday (with the option to buy more)

HEALTH

Health Cash Plan
Optional private health, dental insurance, and health screens
Cycle to work scheme

WEALTH

Generous pension scheme with up to 10% employer contribution
Life assurance
Season ticket loan

About the role

The Senior Technical Support Analyst role is to provide customer service whilst resolving and managing complex and large-scale technical incidents or service requests raised by end users of Perceptive supported systems or Perceptive applications.

Key Accountabilities:

Customer Service

Monitors service delivery channels and collects performance data.
Assists with the specification, development, research, and evaluation of services standards.
Applies these standards to resolve or escalate issues and gives technical briefings to staff members.
Updating the customer with progress on your assigned records until resolution
Ensures customer confidentiality
Actively maintains recognized expert level knowledge in one or more identifiable specialisms.
Provides definitive and expert advice in their specialist area(s).
Oversees the provision of specialist advice by others, consolidates expertise from multiple sources, including third party experts, to provide coherent advice to further organizational objectives. Supports and promotes the development and sharing of specialist knowledge within the organization.
Represent the team in technical meetings
Support project activities

Incident Management

Prioritizes and diagnoses incidents according to agreed procedures.
Investigates causes of incidents and seeks resolution.
Escalates unresolved incidents.
Facilitates recovery, following resolution of incidents.
Documents and closes resolved incidents according to agreed procedures.
Work as an induvial or part of team in resolving complex incidents.
Escalate incidents to Problem Management when required

Service Requests

Follow process to complete Service Requests within the Service Level agreement assesses and analyses release components.
Provides input to scheduling.
Carries out the builds and tests in coordination with testers and component specialists maintaining and administering the tools and methods - manual or automatic - and ensuring, where possible, information exchange with configuration management.
Ensures release processes and procedures are maintained.

Change Management

Assesses, analyses, develops, documents, and implements changes based on requests for change.

Application Management

Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures.
Uses application management software and tools to investigate issues, collect performance statistics and create reports.

Problem Management

Initiates and monitors actions to investigate and resolve problems in systems, processes, and services.
Determines problem fixes/remedies.
Assists with the implementation of agreed remedies and preventative measures.

Continued Service Improvement

Works with the manager to identify and implement service improvements to either process or technology
Use data to perform analysis in the identification and benefits of the service improvement

Data management

Uses database management system software and tools to collect agreed performance statistics.
Carries out agreed database maintenance and administration tasks.

Relationship management

Implements stakeholder engagement/communications plan.
Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information.
Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management.
Helps develop and enhance customer and stakeholder relationships.

Other

Carryout any other reasonable duties as requested.

Skills:

Excellent interpersonal, verbal and written communication skills
A flexible attitude with respect to work assignments and new learning
Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
Must have the ability to work methodically in a fast-paced, time-sensitive environment
Demonstrable ability to apply critical thinking to problems and tasks
Ability to identify and implement process improvements
Proactively participates in skills improvement training and encourages their teams to participate
Maintains an up-to-date awareness of trends, tools, technology, techniques and processes that affect technology within the Life sciences domain
A self-starter and able to work under own initiative
The ability to work flexibly to cover a range of different shift patterns when required which may include unsociable hours
Provide input and support to engineering and software development
Adherence to the Perceptive core values

Knowledge and Experience:

Experience using tools to communicate progress to Stakeholders
Experience of regulated environments (GxP, Financial, etc…) or relevant testing experience from another domain that is transferable
Understanding of Agile methodologies (preferably Scrum), UML, Object Orientated, Data Modeling, Process Modeling and/or other development methodologies
Previous experience within the eClinical domain, specifically patient and medication management within RTSM / IRT applications
Experience of working in and knowledge of the life sciences sector
Solid Professional experience in the same or very similar role
Customer service experience
ITIL awareness
Technical Helpdesk experience
Proven experience of successful coaching and mentoring
Experience of the Software Development Life Cycle
Experienced in adopting ITIL processors/practices

Education:

Bachelor's Degree in a technical discipline (Maths, Science, Engineering, Computing, etc.) or a related study, or equivalent project-related experience
English: Fluent
ITIL V3 Certification
Understanding of SQL essential

Come as you are.
We're proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Apply Now

Refine Your Search

technical analyst jobs in gotham, ntt

Senior Technical Support Analyst

IT Business Analyst

Junior BI Analyst

Customer Insights Analyst

Senior ERP Support Analyst

Senior Technical Support Analyst

Digital Business Analyst

Lead Business Analyst

Support Analyst

ERP Support Analyst

Application Support Analyst (Nights)

FP&A Analyst - Python/Data Modelling/Coding focus

Business Analyst

Business Analyst

Lead Business Analyst

Senior Business Analyst

First Line Analyst 3

Service Desk Coordinator

Home Risk Pricing Manager

Senior Digital Test Analyst (FTC)

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