Service desk engineer Work, Jobs in Glossop, Dby (with Salaries)

IT Engineer Level 2
1101 Limited —Sheffield
- From £30,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Travel
- IT
- Free parking
- Paid training
Quick apply
2d
Enterprise Service Desk Engineer
Zen Internet —Rochdale
- From £30,000 a year
- Overtime
- Hybrid work
- Communication skills
- Employee discount
- Sick pay
Quick apply
7d
IT Engineer Degree Apprentice
QA Apprenticeships —Stockport
- £29,064 - £32,061 a year
- Full-time
- Windows
- Project management
- Continuous improvement
- Free parking
12d
IT Support Engineer
Serries Business and Technology Services —Manchester
- £30,000 - £34,000 a year
- Full-time
- Microsoft Outlook
- SharePoint
- IT
Quick apply
10d
Senior Network Engineer
razorblue Careers —Salford
- £48,000 - £53,000 a year
- Hybrid work
- English
- Computer networking
- Life insurance
- Referral programme
Quick apply
Print Service Desk Technical Customer Support Engineer - Level 4
HP —Sheffield
- Full-time
- Data analysis skills
- Java
- SQL
4d
2nd Line Service Desk Team Leader
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
14d
2nd Line Service Desk Team Leader
Capgemini —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
14d
1st Line IT Service Desk Engineer
Outcomes First Group —Bolton
- £25,837.20 a year
- Hybrid work
- Azure
- Customer service
- Continuous improvement
- Employee discount
Service Desk Team Leader
LIMA —Salford
- £45,000 - £50,000 a year
- Computer networking
- Organisational skills
- Leadership
- Employee assistance programme
Director of Technical Services
IntelliPK Technology Services Ltd —Halifax
- £5,200 - £8,500 a month
- Full-time
- Azure
- Microsoft Office
- AWS
- Referral programme
- Sick pay
Quick apply
Central Product Optimiser- 24/7 Waste Network Desk
Yorkshire Water —Bradford
- £38,898 - £48,623 a year
- Full-time
- Analysis skills
- Continuous improvement
- Computer networking
- Annual leave
- Flexible schedule
7d
Recruitment Manager - Software Engineering (AI)
Strativ Group —Manchester
- Hybrid work
- Management
- AI
- Annual leave
Lead Geo-environmental Engineer – Ground Investigation Team
Evan Craig —Manchester
- Full-time
- Driving
- Mentoring
- IT
- Profit sharing
- Annual leave
Principal Water Quality Scientist/ Modeller
AECOM —Manchester
- Full-time
- Hybrid work
- Master's degree
- Project management
- Scripting
Senior Geotechnical/Geo-Environmental Engineer
Evan Craig —Manchester
- £38,000 - £45,000 a year
- Business development
- Flexible schedule
Deputy Chief Electrician
ATG Entertainment Limited —Manchester
- £39,894 a year
- Full-time
- Management
Facilities Administrator
ISS Facility Services —Bolton
- Customer service
- Maintenance
- Communication skills
Quick apply
15h
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Employee assistance programme
Quick apply
EUC Engineer
CGI —Manchester
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply

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IT Engineer Level 2

1101 Limited -
Sheffield

Quick apply

Job details

Permanent | Full-time
From £30,000 a year
2 days ago

Benefits

Free parking
Paid training
Health & wellbeing programme
Cycle to work scheme
Work from home
Private medical insurance
Flexible schedule
Car scheme
On-site parking

Qualifications

Driving Licence
IT

Full job description

About the job

Job title: IT Service Engineer – Level 2
Hours: 37.5, Monday to Friday
Contract: Full-time, permanent
Location: Sheffield — hybrid after probation

1101 is a trusted digital transformation partner. We help businesses across the UK optimise their processes by combining practical advice and technology with strong security and dependable support.

Are you someone who enjoys solving technical problems, keeping systems running smoothly and helping people feel confident with their technology? If you can stay calm under pressure, communicate clearly and take satisfaction in helping people resolve issues, we’d love to hear from you.

We’re looking for a IT Service Engineer – Level 2 to join our growing Service Desk team. In this role, you’ll provide second-level technical support to clients, help keep businesses operational, resolve issues efficiently and contribute to a friendly, reliable and customer-focused service.

What you’ll be doing

You’ll play an important part in our Service Desk, supporting both reactive technical issues and proactive service delivery. Your role will include:

Answering helpdesk calls or tickets and offering clear, professional guidance.
Taking responsibility for Level 2 technical issues and seeing them through to resolution.
Resolving hardware and software issues remotely and on client sites where required.
Completing tickets in line with agreed SLAs, priorities, best practice and quality standards.
Escalating tickets to Level 3 when required, ensuring all details are clear and complete.
Mentoring Level 1 colleagues to review unresolved incidents and identify appropriate next steps.
Accurately documenting completed work in the Knowledge Base to support shared learning and consistent service delivery.
Supporting relevant project activity and RFCs.
Liaising with external vendors where required to help identify effective solutions for clients.
Supporting service improvement by identifying opportunities to improve the Service Desk environment and client experience.

What we’re looking for

We’re looking for someone who brings the right technical knowledge, communication style and team-focused approach. You’ll ideally have:

At least 12 months’ experience working in a second-line support role.
Good knowledge of IT Service Desk delivery, including software and hardware solutions.
An understanding of current industry trends, emerging technologies and best practice.
A clear, professional and approachable communication style.
The ability to explain technical steps clearly to non-technical users, both over the phone and remotely.
A methodical and practical approach to problem solving, including the ability to identify and report back on root causes.
Good interpersonal skills and a collaborative approach to working with colleagues and clients.
The ability to remain calm, organised and supportive when managing competing priorities.
The ability to work effectively and reliably to the required standard when working remotely.
A full UK driving licence, due to the need to attend client sites when requested.
The right to work in the UK.

What you can expect from us

Career progression.
Paid training and certifications.
Hybrid working.
Flexible hours.
Vitality membership.
Bike-to-Work scheme.
EV car scheme, subject to eligibility criteria.
A supportive team environment where contribution, development and service quality are valued.

Our values

At 1101, we aim to maintain high standards of customer service while living our values of Enhancement, Competency, Responsibility, Inclusivity, Respect and Enjoyment in the way we work with each other and our clients.

Inclusion statement

As an inclusive employer, we welcome applicants from all backgrounds and with a diverse range of skills and experience. Everyone plays their part. If you need a reasonable adjustment during the recruitment process so you can perform at your best, please let us know — we’re here to support you.

If this sounds like the kind of role where you could do well, we’d love to hear from you.

Please note: should we receive a high volume of applications, we may close the advert earlier than the advertised closing date.

Pay: From £30,000.00 per year

Benefits:

Cycle to work scheme
Free parking
Health & wellbeing programme
On-site parking
Private medical insurance
Work from home

Work authorisation:

United Kingdom (required)

Willingness to travel:

50% (required)

Work Location: Hybrid remote in Sheffield S2 3AQ

Quick apply

Refine Your Search

service desk engineer jobs in glossop, dby

IT Engineer Level 2

Enterprise Service Desk Engineer

IT Engineer Degree Apprentice

IT Support Engineer

Senior Network Engineer

Print Service Desk Technical Customer Support Engineer - Level 4

2nd Line Service Desk Team Leader

2nd Line Service Desk Team Leader

1st Line IT Service Desk Engineer

Service Desk Team Leader

Director of Technical Services

Central Product Optimiser- 24/7 Waste Network Desk

Recruitment Manager - Software Engineering (AI)

Lead Geo-environmental Engineer – Ground Investigation Team

Principal Water Quality Scientist/ Modeller

Senior Geotechnical/Geo-Environmental Engineer

Deputy Chief Electrician

Facilities Administrator

1st-2nd Line IT Support Engineer

EUC Engineer

I want to receive the latest job alerts for service desk engineer in glossop, dby

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