Helpdesk administrator Work, Jobs in Bellingham, Gtl (with Salaries)

Fresh Desk Administrator
Inspiration Healthcare Ltd —London
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
Helpdesk Administrator
CC Cousins —Rochester
- £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
Patient Workflow Administrator
Willow |Tree Family Doctors —London
- £25,350 - £27,378 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
Mobile Refrigeration / Chiller Engineer
ABM UK —Hounslow
- £50,000 - £51,000 a year
- Full-time
- Maintenance
- Microsoft Office
- Driving
- Employee discount
Quick apply
Mobile Refrigeration / Chiller Engineer
ABM —Hounslow
- Full-time
- Maintenance
- Microsoft Office
- Driving
IT Helpdesk Intern
Albourne Partners —London
- Windows
- Microsoft Office
- Internship
- Health & wellbeing programme
10d
IT Systems Administrator
Maintel —London
- Full-time
- Azure
- Maintenance
- Windows
- Free parking
- Employee discount
Vacancy Project & Helpdesk Administrator
Mitie —Harmondsworth
- £35,000 a year
- Full-time
- Microsoft Excel
- PMP
- Project management
Service Administrator / Service Coordinator
Pearly Gate Maintenance Limited —Basildon
- £25,420 - £35,000 a year
- Full-time
- Maintenance
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
4d
Commercial Contracts Administrator
Artic Building Services —Dartford
- Overtime
- Microsoft Word
- Microsoft Excel
- Maintenance
- Referral programme
10d
CRES Administrator, London (GB)
Swiss Re —London
- £28,000 - £42,000 a year
- Full-time
- Microsoft Office
2d
Tier 2 Customer Support Engineer
Leonardo S.p.A. —London
- Full-time
- Hybrid work
- Azure
- Windows
- Microsoft Office
People Service Delivery Administrator
ISS Facility Services —Weybridge
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Client Service Administrator
BidvestNoonan —West Byfleet
- £26,227.50 a year
- Monday to Friday
- Communication skills
Quick apply
Senior Administrator
BGIS —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Manager - Operational Design and Delivery
HSBC Global Services Limited —London
- Full-time
- Project management
- Continuous improvement
- Organisational skills
3d
Deputy Shift Leader
BGIS —London
- Full-time
- Basic maths
- Maintenance
- English
6d
Senior Trust Administrator, MENA Team
HSBC Global Services Limited —St. Helier
- Full-time
- Communication skills
- Tax experience
Contract Manager
BGIS —London
- Full-time
Contract Manager
BGIS —London
- Full-time

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Fresh Desk Administrator

Inspiration Healthcare Ltd
London

Quick apply

Job details

Permanent | Full-time

Qualifications

Customer service
Administrative experience
Organisational skills
Customer support
Communication skills
Time management
Help desk

Full job description

Job Purpose (Role Definition):

The role of Fresh Desk Administrator is to support the day-to-day administration of the Service department, helping to ensure service activity is planned, documented, and followed through accurately and efficiently.

This role will provide administrative support across service coordination, customer communication, documentation, reporting, and internal service processes. The post holder will also provide cover for the Freshdesk Coordinator during periods of absence, ensuring service tickets continue to be monitored, updated, allocated, and progressed in a timely manner.

Main Duties and Responsibilities:

Provide general administrative support to the Service team.
Assist with the coordination and planning of service activities, including engineer visits, preventative maintenance, repairs, and follow-up actions.
Maintain accurate service records, documentation, and customer information.
Liaise with customers, engineers, internal teams, and suppliers to support the smooth delivery of service work.
Support the preparation and processing of service paperwork, reports, quotations, purchase orders, and related documentation.
Monitor shared inboxes and respond to or escalate service-related queries as appropriate.
Update internal systems to ensure service information is accurate, current, and complete.
Support the tracking of open service actions, outstanding documentation, and customer follow-ups.
Provide cover for the Freshdesk Coordinator during holidays, sickness, or other absences.
During Freshdesk cover, monitor incoming tickets, assign or escalate tickets appropriately, update ticket progress, and ensure urgent issues are highlighted to the relevant team members.
Help maintain good communication with customers by ensuring tickets and service requests are acknowledged and progressed within expected timescales.
Work collaboratively with the wider Service team to support departmental priorities and continuous improvement.

Management Responsibilities:

None

Experience and Qualifications Required:

Mandatory:

Previous experience in an administrative or customer service role.
Good organisational skills with the ability to manage multiple tasks and priorities.
Strong attention to detail and accuracy when updating records and handling documentation.
Confident communication skills, both written and verbal.
Ability to work effectively with customers, engineers, and internal departments.
Competent in using IT systems, shared inboxes, spreadsheets, and service or CRM platforms.
Ability to remain calm and professional when handling urgent or time-sensitive service requests.
A proactive and flexible approach, with a willingness to support colleagues during busy periods or absences.

Desirable:

Experience using Freshdesk or a similar helpdesk/ticketing system.
Experience supporting service coordination, scheduling engineers, or managing service documentation.
Experience processing quotations, purchase orders, or service-related paperwork.
Understanding of service delivery processes or customer support environments.

Key Skills and Competencies:

Excellent organisational and time management skills.
Strong administrative skills with a methodical approach to work.
High level of accuracy and attention to detail.
Excellent customer service skills with a professional and courteous manner.
Strong interpersonal skills with the ability to build effective working relationships.
Ability to prioritise workload and manage competing deadlines.
Proactive and flexible approach to supporting colleagues and adapting to changing priorities.
Ability to work independently while also contributing effectively as part of a team.
Good problem-solving skills and the ability to use initiative within established processes.
Reliable, dependable, and committed to delivering a high standard of work.
Customer-focused with a commitment to delivering excellent service.
Comfortable working in a busy, fast-paced service environment.
Willingness to provide cover for colleagues and support continuous improvement within the Service department.

Quick apply

Refine Your Search

helpdesk administrator jobs in bellingham, gtl

Fresh Desk Administrator

Helpdesk Administrator

Patient Workflow Administrator

Mobile Refrigeration / Chiller Engineer

Mobile Refrigeration / Chiller Engineer

IT Helpdesk Intern

IT Systems Administrator

Vacancy Project & Helpdesk Administrator

Service Administrator / Service Coordinator

Commercial Contracts Administrator

CRES Administrator, London (GB)

Tier 2 Customer Support Engineer

People Service Delivery Administrator

Client Service Administrator

Senior Administrator

Manager - Operational Design and Delivery

Deputy Shift Leader

Senior Trust Administrator, MENA Team

Contract Manager

Contract Manager

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