Victims First Officer - Office of the Police and Crime Commissioner (OPCC)
Thames Valley Police —Calcot
- £31,245 a year
- Part-time
- Computer literacy
- Organisational skills
- Computer skills
- Annual leave
- Employee discount
12d
HR Officer (L&D and HR Operations)
More House School —Farnham
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- In-person
- Training & development
Quick apply
7d
Police Officer - Reading and Truro
British Transport Police —Reading
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- Communication skills
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Mediation and Dispute Resolution Officer
Surrey County Council —Woking
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- Hybrid work
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- Annual leave
- Employee assistance programme
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International Admissions Officer
Buckinghamshire New University —High Wycombe
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- Weekend availability
- Hybrid work
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1d
Policy Officer
University of Oxford —Oxford
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- Hybrid work
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Reading Borough Council —Reading
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- Full-time
- Analysis skills
- Continuous improvement
- No degree
- Sick pay
1d
Governance Officer
SettleParadigm —High Wycombe
- £41,750 a year
- Full-time
- Hybrid work
- Microsoft Office
- No degree
- Training & development
- Free parking
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13d
Impact Evidence & Evaluation Officer - Internal Applicants only
Oxford Brookes University —Headington
- £32,080 - £34,610 a year
- Part-time
- Hybrid work
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- University
- No degree
- Annual leave
6d
Deputy Chief People Officer
Hampshire Hospitals NHS Foundation Trust —Basingstoke
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- Full-time
- Continuous improvement
- Recruiting
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Radon Database Development Officer
UK Health Security Agency —Didcot
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- Part-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- No degree
8d
HEO Investigator (with the opportunity to move into an Assistant Economist role)
Trade Remedies Authority —Reading
- £36,952 a year
- Part-time
- Analysis skills
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1d
Financial Assessment Support Officer
OXFORDSHIRE COUNTY COUNCIL —Oxford
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- Communication skills
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4d
Complex Care Practitioner Coordinator
NHS Thames Valley Integrated Care Board —Oxford
- £39,959 - £48,117 a year
- Full-time
- Project management
- Team management
- Case management
8d
Quality Improvement Officer
OXFORDSHIRE COUNTY COUNCIL —Oxford
- £41,771 - £45,091 a year
- Part-time
- Continuous improvement
- Contracts
- Annual leave
- Employee assistance programme
5d
Business Support Officer – Enforcement
Reading Borough Council —Reading
- £19,014 - £22,769 a year
- Part-time
- Microsoft Outlook
- Databases
- Administrative experience
4d
Child Protection Chair and Independent Reviewing Officer (pay award pending)
Bracknell Forest Council —Bracknell
- £62,783 - £64,989 a year
- Full-time
- Hybrid work
- Annual leave
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11d
Specialist Biomedical Scientist
Buckinghamshire Healthcare NHS Trust —High Wycombe
- £39,959 - £48,117 a year
- Full-time
- Management
- Training & development
- Annual leave
7d
Representation & Insights Manager
Reading Students' Union —Reading
- £36,961.59 a year
- Full-time
- Analysis skills
- University
- Team management
- Annual leave
Quick apply
4d
Theatre Booking Officer
Oxford University Hospitals NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Full-time
- Customer service
- Continuous improvement
6d

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Victims First Officer - Office of the Police and Crime Commissioner (OPCC)

Thames Valley Police -
Calcot

Apply Now

Job details

Permanent | Part-time | Full-time
£31,245 a year
12 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Computer literacy
Case note recording
Case record updates
Organisational skills
Computer skills
Signposting to community resources
Time management

Full job description

Victims First Officer - Office of the Police and Crime Commissioner (OPCC)

Department - Office of the Police and Crime Commissioner (OPCC)

Location - Calcot, Reading

Rank/Grade - TVP Broad Band 3F

Salary - Band 3F, circa £31,245 per annum, plus benefits

Part/Full Time - Full Time - All roles are available for flexible working including job sharing and part-time unless there are legitimate operational / business reasons why this cannot be accommodated

Type of Contract - Permanent

Job Advert

Make a Difference Every Day

Do you want to ensure that all victims and witnesses receive the support they need to cope with the impact of crime and build resilience? Working in the Office of the Police and Crime Commissioner (PCC) for Thames Valley is more than just a job, it’s a chance to have a direct impact on the lives of others.

About the Role

As a Victims First Officer, you will provide a professional telephone triage service to victims and witnesses of crime across the Thames Valley. You will assess the needs of the victim and ensure they are referred to specialist services to receive the appropriate emotional and practical support. This is an important role in ensuring that victims in the area get the support they need to cope and heal from the impact of crime.

Key Responsibilities

Engage with victims of crime (including vulnerable children/adults) to assess well-being concerns, risks, impact and support needs.
Collaborate with specialist staff, victim care partners, volunteer services and third party service providers, to refer victims and co-ordinate support.
Maintain accurate records of contact, information and actions to ensure accurate case management information and statistics.

About You

The ideal candidate will have:

A focus on customer service, with empathy and dedication to supporting victims, witnesses and/or vulnerable people.
Experience of communicating with a wide range of people including working with vulnerable people or those in distress.
The ability to take personal responsibility and show resilience when dealing with conflict and vulnerable/distressed callers.
An aptitude and ability to accurately use relevant computer systems.
Good time management and organisational skills, with the ability to work on your own initiative, prioritise a demanding workload and demonstrate good decision-making under pressure.

Join Our Team

If you are a motivated professional with a passion for making a positive impact on the lives of victims and witnesses, we would love to hear from you. Apply now to join us in this rewarding and crucial role within the Office of the Police and Crime Commissioner.

As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 24 days annual leave per annum, pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. For more information on our benefits, please visit the supporting you page, via the link at the bottom of the advert.

If you have any queries please contact the Recruitment Team at [email protected] quoting reference 23747. We will endeavour to respond to your query as quickly as possible

Please use Google Chrome when completing your application, wherever possible, as this will enhance performance.

The closing date for enquiries and receipt of completed applications is Sunday 9 August 2026

Find out more about our roles here.

#LI-Onsite (for on site working)

At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.

Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.

Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.

Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.

Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.

Apply Now

Refine Your Search

learning and development officer jobs in tilehurst, brk

Victims First Officer - Office of the Police and Crime Commissioner (OPCC)

HR Officer (L&D and HR Operations)

Police Officer - Reading and Truro

Mediation and Dispute Resolution Officer

International Admissions Officer

Policy Officer

Service Improvement and Strategy Lead Officer - Adult Social Care

Governance Officer

Impact Evidence & Evaluation Officer - Internal Applicants only

Deputy Chief People Officer

Radon Database Development Officer

HEO Investigator (with the opportunity to move into an Assistant Economist role)

Financial Assessment Support Officer

Complex Care Practitioner Coordinator

Quality Improvement Officer

Business Support Officer – Enforcement

Child Protection Chair and Independent Reviewing Officer (pay award pending)

Specialist Biomedical Scientist

Representation & Insights Manager

Theatre Booking Officer

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