Customer performance analyst Work, Jobs in Cosham, Ham (with Salaries)

Service Desk Analyst
Bell Integration United Kingdom —Portsmouth
- Monday to Friday
- Customer service
- Driving
- Computer networking
6d
Digital insights Analyst
B&Q —Eastleigh
- From £40,000 a year
- Part-time
- Hybrid work
- SQL
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
10d
Business Intelligence Analyst
HYDE HOUSING ASSOCIATION —Chichester
- £43,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- AWS
Quick apply
4d
Operations Centre Analyst
Lockheed Martin Corporation —Havant
- Full-time
4d
Governance, Risk & Compliance (GRC) Analyst
Quilter —Southampton
- Full-time
- Microsoft Word
- Microsoft Excel
- Analysis skills
7d
Head of Business Development & Sales - APAC
Roke —Romsey
- Full-time
- Sales
- English
- Business development
Backend Software Engineer
Roke —Romsey
- Full-time
- Python
6d
Senior Data Engineer
Ageas —Eastleigh
- £70,000 - £85,000 a year
- Full-time
- SQL
- AWS
- AI
Cost Analyst (Fixed Term)
Pall —Portsmouth
- Full-time
- Analysis skills
- In-person
- Annual leave
4h
Hardware Engineer
Roke —Romsey
- Full-time
- Military
- Linux
- Communication skills
Product Marketing Manager
Roke Manor Research Limited —Romsey
- Analysis skills
- Project management
- Product management
RF Design Engineer
Roke —Tadburn
- Full-time
- Engineering
- Master's degree
- Analysis skills
Systems Engineer
Roke —Romsey
- Full-time
- Computer Science
- Military
- Engineering
Senior Systems Engineer
Roke —Romsey
- Full-time
- Computer Science
- Military
- Engineering
Systems Engineer
Roke Manor Research Limited —Romsey
- Computer Science
- Military
- Engineering
Senior Systems Engineer
Roke Manor Research Limited —Romsey
- Computer Science
- Military
- Engineering
Logistics Data Analyst
B&Q —Eastleigh
- Up to £50,000 a year
- Part-time
- Hybrid work
- SQL
- Analysis skills
- Python
- Annual leave
- Employee assistance programme
5d
Business Systems Analyst
DADA Informatica Technology Solutions Ltd —Portsmouth
- £2,500 - £2,600 a month
- Full-time
- Sales
- Analysis skills
- Product management
Quick apply
1d
Location Analyst
B&Q —Eastleigh
- Up to £50,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
5d
Product Launch Analyst - 12m Fixed Term Contract
CooperVision —Fareham
- £71,285 - £95,046 a year
- Full-time
- Microsoft Office
- Project management
- Bachelor's degree
5d

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Service Desk Analyst

Bell Integration United Kingdom
Portsmouth

Apply Now

Job details

6 days ago

Qualifications

Microsoft Windows Server
Driving Licence
Operating systems
Incident management
Customer service
Configuration management
ITIL
Driving
Computer networking
ServiceNow
IT
Communication skills

Full job description

Job title:

Service Desk Analyst

Reporting to:

Service Desk Team Leader

Responsible for:

Working within a dedicated team you will be primarily responsible for 1st line support covering critical systems for either external customers or our internal staff.

Based at:

Office

Scope:

Utilising industry standard toolsets, you will monitor calls, emails and automated alerts, bringing them to an appropriate resolution or escalating where necessary, all under an ITIL aligned framework.

Purpose:

Providing support during business hours (Monday to Friday 09.00 – 17.30).
Practical, proactive Service Desk Analyst required to join existing team in keeping end users operational and ensuring critical systems are online and available.
Expected to contribute to continuous improvement activities, working with the team to identify and improve internal processes to delight our customers.
Travel to our UK and international offices when needed including our warehouses.
Laptop builds, rebuilds along with delivery of laptops and other hardware for new starters in country.
Collection of hardware from leavers and from active staff.
Ensure adherence to internal processes, including but not limited to, New Starters, Leavers and Hardware Return Requests

Role:

Bell Integration is an IT Services company specialising in Infrastructure technology and services including IT lifecycle management, Managed Services, and Consulting & Project Services.

We provide onsite and remote Managed Services for a variety of customers across Telecoms, Retail, Media and Financial Services. This can range from desktop support to hardware lifecycle management to specialist technical support.

This role will be managing L1 tickets from internal Bell staff and helping, where needed, on internal projects

ACTIVITIES:

Perform initial triage of incoming service calls/mails/alerts and make appropriate routing decisions
Be customer focused and ensure timely responses/updates to our end users
Act as the first point of contact for incidents reported by phone, e-mail or by remote monitoring tools.
Contribute ideas for continual improvement of service desk function and service delivery in general
Help develop efficient service desk tools, policies and procedures
Proactively drive tickets and workflow and assertively chase any tickets languishing in queues
Monitor SLAs, escalate (and where possible help expedite) any threatened SLA breaches
Be able to work to defined KPI’s and metrics
Complete service desk tasks and administration as defined by the business
Ensure all entries to the service management solution are accurate, concise and timely
Be continually focussed and maintain an ongoing understanding of the interdependencies that Problem, Change and Configuration Management processes have on good Incident Management.
Pursue personal development of skills and knowledge necessary for the effective performance in the assigned role.
Push the high-performance boundary by demonstration of unrelenting effort to close incidents, for known errors, without the need for functional escalation.
Establish and maintain effective working relationships with customer contacts, colleagues and management taking task guidance from the Team Leader.
Maintain an ongoing awareness of the customer base and the contractual service support and delivery entitlements.
Ensure the level of service support reflects entitlement for all opened incidents. In the event of service support requested beyond entitlement, ensure timely engagement of the Team Leader for resolution.
Maintain an ongoing awareness of all standard operating procedure (SOP) content keeping abreast of new releases or updates

COMPETENCIES

A strong interest in an IT Career
Ability to work on your own initiative and learn new skills
Positive and enthusiastic team player
Excellent communication/ customer service skills and experience
Logical approach to problem solving
Attention to detail
Highly reliable and effective time manager

Person:

KEY SKILLS REQUIRED

Essential:

Appropriate IT background and experience
Appropriate customer facing/user support experience – Tier 1
Extensive knowledge of Microsoft 365
Proficient with operating systems, including but not limited to: Windows 11
Windows Server 2012 – 2019
Basic working knowledge of server infrastructure and networking
Technical troubleshooting in cloud and On-Prem environments
Experience working with ticketing systems such as ServiceNow
Knowledge and understanding of working to defined SLAs
Understanding of IT workflows/ITIL practices

Desirable

Experience of documenting processes and operational procedures
General understanding of IT Infrastructure, Data, Voice (Teams), Security and Systems
Full driving license
ITIL experience/Certification

Protecting your privacy and the security of your data is a longstanding top priority for Bell Integration. Please consult our Privacy Notice (click here) to know more about how we collect, use and transfer the personal data of our candidates.

Apply Now

Refine Your Search

customer performance analyst jobs in cosham, ham

Service Desk Analyst

Digital insights Analyst

Business Intelligence Analyst

Operations Centre Analyst

Governance, Risk & Compliance (GRC) Analyst

Head of Business Development & Sales - APAC

Backend Software Engineer

Senior Data Engineer

Cost Analyst (Fixed Term)

Hardware Engineer

Product Marketing Manager

RF Design Engineer

Systems Engineer

Senior Systems Engineer

Systems Engineer

Senior Systems Engineer

Logistics Data Analyst

Business Systems Analyst

Location Analyst

Product Launch Analyst - 12m Fixed Term Contract

I want to receive the latest job alerts for customer performance analyst in cosham, ham

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