Automotive service manager Work, Jobs in Leeds, Eng (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
6d
Front of House Manager
JCT600 —Leeds
- Full-time
- Management
- Leadership
- Annual leave
- Referral programme
Quick apply
Audi Stock & Preparation Manager
Sytner —Leeds
- Employee discount
Project Coordinator
Renovotec Ltd —Normanton
- Full-time
- Hybrid work
- Continuous improvement
- Driving
- Communication skills
Quick apply
5d
Field Engineer Manager
Vishay Precision Group —Shipley
- Full-time
- Microsoft Powerpoint
- Management
- English
- Free parking
- Annual leave
Quick apply
Assistant Manager
Halfords —Castleford
- £32,000 - £42,500 a year
- Full-time
- Team management
- Organisational skills
- IT
- Annual leave
- Employee discount
13d
Sales Administrator - Hybrid Working
TrustFord —Huddersfield
- Full-time
- Hybrid work
- Hotel
- Administrative experience
- Annual leave
- Employee discount
13d
Business Manager
Lithia —Wakefield
- Sales
- Communication skills
- Negotiation
- Annual leave
- Employee discount
Assistant Manager
Central Tyre —Skipton
- Overtime
- Customer service
- Supervising experience
- Leadership
- Employee discount
1d
Teacher - Motor Vehicle
Leeds City College —Leeds
- £31,916 - £35,912 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Motor Trade Workshop Controller Barnsley Hyundai/MG
Cars2 Ltd —Barnsley
- £35,000 a year
- Full-time
- Management
- Customer service
- Team management
Quick apply
1d
Parts Sales Executive - Leeds
MSX - TPS —Leeds
- Full-time
- Computer literacy
- Computer skills
- Cash handling
Quick apply
12d
PartsPlus Business Development Executive
Lookers —York
- Up to £32,500 a year
- Full-time
- Customer service
- Annual leave
Quick apply
Customer Services Team Leader
DRiV —Bradford
- English
- Team management
- Travel
Vehicle Technician
Vertu Motors —Guiseley
- £28,840 - £48,880 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
1d
Dealer Principal- Suzuki Keighley
D. M. Keith —Keighley
- Full-time
- Microsoft Excel
- No experience needed
- Microsoft Office
- Annual leave
- Flexible schedule
Mechanical Maintenance Engineer
NSG Group —Bradford
- £43,000 a year
- Full-time
- Maintenance
- Communication skills
- Free parking
Quick apply
12d
Field Sales Representative - Hub
Stoneacre —Doncaster
- £28,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
Applied AI Engineer (.NET/C#)
KERRIDGE COMMERCIAL SYSTEMS CORP —Tankersley
- Full-time
- Master's degree
- Software development
- In-person
Quick apply
13d
Applied AI Engineer – Prompting & Evaluation
KERRIDGE COMMERCIAL SYSTEMS CORP —Tankersley
- Full-time
- ERP systems
- Master's degree
- APIs
Quick apply

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automotive service manager jobs near leeds, eng

Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year
6 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Stakeholder collaboration
Customer service
Stakeholder liaison
GCSE
Mentoring junior staff
Complaint handling
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Employee performance appraisals
NVQ
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership
Analytics

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Experience:

contact centre team leader: 1 year (required)

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

automotive service manager jobs in leeds, eng

Customer Resolution Team Leader

Front of House Manager

Audi Stock & Preparation Manager

Project Coordinator

Field Engineer Manager

Assistant Manager

Sales Administrator - Hybrid Working

Business Manager

Assistant Manager

Teacher - Motor Vehicle

Motor Trade Workshop Controller Barnsley Hyundai/MG

Parts Sales Executive - Leeds

PartsPlus Business Development Executive

Customer Services Team Leader

Vehicle Technician

Dealer Principal- Suzuki Keighley

Mechanical Maintenance Engineer

Field Sales Representative - Hub

Applied AI Engineer (.NET/C#)

Applied AI Engineer – Prompting & Evaluation

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