Helpdesk support Work, Jobs in Dudley, Wmd (with Salaries)

Helpdesk Scheduler
Turnpower Services —Coventry
- £29,000 - £32,000 a year
- Temporary
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Annual leave
Quick apply
11d
Maintenance Assistant
Equans —West Bromwich
- Up to £26,400 a year
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
IT Support Engineer
Vogehs Innovation Group Ltd —Birmingham
- £28,000 - £42,000 a year
- Full-time
- Hybrid work
- English
- Windows
- Health & wellbeing programme
- Flexitime
Quick apply
4d
First Line Support Consultant
Pinewood.AI —Solihull
- £25,000 a year
- Weekend availability
- Hybrid work
- Bachelor's degree
- Driving
- Time management
- Annual leave
- Employee assistance programme
Quick apply
4d
Desktop Support Engineer (two roles)
Gambling Commission —Birmingham
- £27,500 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- Travel
- Annual leave
4d
Data Quality Officer
West Midlands Fire Service —Birmingham
- £35,412 - £37,280 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
- Free parking
- Employee assistance programme
11d
Invoice Specialist
TELESOFT LLC DBA CALERO —Cannock
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Gym membership
- Life insurance
Quick apply
5d
Administrator
Skanska —Walsall
- Full-time
- Communication skills
- Bereavement leave
1d
Electrical Engineer
Equans —Smethwick
- Up to £43,000 a year
- Full-time
- Annual leave
- Employee assistance programme
General Maintenance Technician - West / East Midlands
City Facilities Management (UK) —Birmingham
- £29,395.40 a year
- Full-time
- Maintenance
- Employee discount
11d
Electrical Craftsperson
Equans —Birmingham
- Full-time
- Annual leave
- Employee assistance programme
10d
Shift Mechanical Engineer
Equans —Smethwick
- £32,000 - £35,000 a year
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
IT Development Engineer (Software)
Epson —Telford
- £38,627 a year
- Full-time
- Bachelor's degree
- Computer networking
- Software development
Quick apply
Scheduler
Arcus FM —Redditch
- £27,312 a year
- Full-time
- Administrative experience
- Time management
- Annual leave
Quick apply
Field IT Service Engineer
Blakemore Technical Services —Droitwich
- Full-time
- IT
- Communication skills
- Employee discount
- Life insurance
Associate Director, Commercial Property Manager
BNP Paribas —Birmingham
- Full-time
- Accounting
- Leadership
- Annual leave
- Employee discount
Automotive Manager Level 1 Team
MSX International —Coventry
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Junior I.T. Support Technician
Steelstrip Services Ltd —Dudley
- £25,420 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
1d
IT Technician
Central Learning Partnership Trust —Wolverhampton
- £25,185 - £28,142 a year
- Full-time
- Driving
- IT
- In-person
- Free parking
Quick apply
5d
Shift Maintenance Assistant
Equans —Smethwick
- Up to £26,400 a year
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme

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Helpdesk Scheduler

Turnpower Services -
Coventry

Quick apply

Job details

Temporary
£29,000 - £32,000 a year
11 days ago

Benefits

Free parking
Casual dress
Annual leave
Company pension
On-site parking

Qualifications

Customer service
Logistics
Microsoft Office
Analysis skills
Organisational skills
Communication skills

Full job description

About Turnpower Services

Turnpower Services is a leading property maintenance company, providing responsive and planned maintenance solutions to clients across the UK. We are committed to delivering high-quality service, ensuring that our clients receive efficient, reliable, and professional support for all their property maintenance needs.

Job Overview

Contract Type: Temporary Maternity Cover

We are looking for an organised and proactive Helpdesk Scheduler to join our team on a temporary maternity cover contract. This is a fast-paced role that plays a key part in ensuring maintenance works are scheduled efficiently and customer service levels are maintained to a high standard.

The successful candidate will be responsible for coordinating engineers' diaries, managing incoming service requests, liaising with clients and subcontractors, and ensuring jobs are completed within agreed service level agreements (SLAs).

Responsibilities

Coordinate and schedule reactive maintenance works, planned preventative maintenance (PPM) visits, and quotations, ensuring client service level agreements (SLAs) are met.
Reallocate and reschedule incomplete works to ensure timely completion and minimise service disruption.
Monitor engineer attendance and mobilisation each morning, ensuring engineers are en route to or attending their first appointment, and communicate any absences or delays that may impact service delivery to clients.
Provide clients with regular work-in-progress (WIP) reports and updates on outstanding works in line with agreed reporting deadlines.
Attend client meetings as required to provide operational updates and support service delivery.
Maintain engineer diaries, ensuring workloads are fully optimised and scheduled in advance where possible.
Monitor engineer workloads and resource allocation to ensure efficient utilisation and productivity.
Manage the Helpdesk mailbox, responding to and actioning all incoming enquiries, including job requests, client queries, complaints, quotation approvals, and general correspondence.
Handle inbound telephone calls from clients, engineers, subcontractors, suppliers, and internal departments, ensuring all queries are resolved professionally and promptly.
Maintain accurate job records by updating systems with information received from clients, subcontractors, suppliers, and engineers.
Liaise with suppliers to source and order materials for planned works, ensuring timely delivery to site and minimising the risk of aborted or revisited appointments.
Support the Accounts Team by assisting with invoice-related queries and liaising with subcontractors and suppliers to resolve discrepancies.
Raise and manage purchase order uplift requests as required in conjunction with the Accounts Team.
Communicate compliance-related issues identified during PPM visits, particularly relating to fire alarm and sprinkler systems, ensuring clients are informed and appropriate remedial actions are agreed.
Manage contractor permit portals, ensuring company insurance documentation, RAMS, and contact information are current to prevent failed visits and access delays.
Conduct daily diary audits to verify that permit applications have been submitted correctly, appointment details are accurate, and all necessary materials are available for scheduled works.
Provide operational support during periods of annual leave, sickness absence, or increased workload, including assistance with scheduling, travel planning, and resource coordination.

Skills & Competencies

Excellent organisational and planning skills.
Strong communication and customer service abilities.
Good analytical and problem-solving skills.
Ability to prioritise workloads in a fast-paced environment.
Ability to build effective relationships with clients, engineers, suppliers, and subcontractors.

This role requires you to attend our office 5 days a week.

Salary: £29k - £32k depending on experience

Hours: 8:00am - 5:00pm, Monday to Friday

Contract Type: Temporary Maternity Cover

At Turnpower Services, we are committed to promoting equality, diversity, and inclusion. We welcome applications from individuals from all backgrounds. If you are interested in this role and believe you have the qualities and experience to succeed, we encourage you to apply. We are committed to ensuring that all applications are considered fairly and based on merit, skills, and suitability for the position.

Pay: £29,000.00-£32,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in dudley, wmd

Helpdesk Scheduler

Maintenance Assistant

IT Support Engineer

First Line Support Consultant

Desktop Support Engineer (two roles)

Data Quality Officer

Invoice Specialist

Administrator

Electrical Engineer

General Maintenance Technician - West / East Midlands

Electrical Craftsperson

Shift Mechanical Engineer

IT Development Engineer (Software)

Scheduler

Field IT Service Engineer

Associate Director, Commercial Property Manager

Automotive Manager Level 1 Team

Junior I.T. Support Technician

IT Technician

Shift Maintenance Assistant

I want to receive the latest job alerts for helpdesk support in dudley, wmd

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