Operations team leader Work, Jobs in Marlow, Bkm (with Salaries)

Team Leader – Customer Service & Operations
Henkel —Hemel Hempstead
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Team management
- Annual leave
- Flexible schedule
Quick apply
Operations Team Leader
Smiths News —Oxford
- Training & development
- Communication skills
- Free parking
- Referral programme
Sales Operations Team Leader
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- CRM software
- Sales
- Organisational skills
- Annual leave
Outbound Operations Shift Team Leader
Monica Vinader —London
- Continuous improvement
- Travel
- Training & development
Quick apply
Funeral Operations Team Leader
Southern Co-op —Sandhurst
- Computer literacy
- Supervising experience
- Training & development
- Employee assistance programme
- Employee discount
8d
Operations Team Leader - PM shift
Superdrug —Dunstable
- £36,262.26 a year
- Analysis skills
- Continuous improvement
- Computer skills
- Employee discount
2d
Operational Delivery Lead
AWE —Reading
- £61,670 - £80,000 a year
- Full-time
- Continuous improvement
- Team management
- No degree
- Free parking
- Annual leave
12d
ZONAL OPERATIONS TEAM LEADER
Merlin Entertainments —Chertsey
- £13.50 an hour
- English
- Supervising experience
- Training & development
- Employee discount
12d
Production Lead
Archangel Lightworks —Oxford
- Full-time
- Quality control
- Communication skills
- Annual leave
Quick apply
Operations Delivery Lead
DXC Technology —Farnborough
- Full-time
- Analysis skills
- Continuous improvement
- Recruiting
Operations Lead
Healix International —Esher
- From £45,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Training & development
- Annual leave
- Employee discount
Quick apply
Product Team Leader
River Island —Basingstoke
- Part-time
- Customer service
- Retail management
- Communication skills
- Annual leave
- Employee discount
Quick apply
Quality Lead
Active Care Group —Thame
- £35,000 - £40,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Training & development
- Employee assistance programme
- Referral programme
Quick apply
Business Development Lead
Herrington Carmichael LLP —Farnborough
- Full-time
- Hybrid work
- Microsoft Office
- Business development
- Project management
- Free parking
- Employee discount
Operations Assurance Lead
Thales —Reading
- Full-time
- Continuous improvement
- Annual leave
- Employee assistance programme
2d
EDM Business Alliance and Value & Access Lead
Gilead Sciences —Uxbridge
- Full-time
- Management
- Analysis skills
- Continuous improvement
Customer Automation Partnership Lead
CHEP —Addlestone
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Negotiation
4d
Innovation Lead
KFC UK & I - Operations (Restaurant Excellence) —Woking
- Full-time
- Hybrid work
- Continuous improvement
- Restaurant experience
- Communication skills
4d
ERP Change Lead SAP Ariba
Thames Water Utilites —Reading
- £70,000 a year
- Full-time
Product Safety Europe Digital & IUCLID Lead
Syngenta Crop Protection —Bracknell
- Full-time
- Hybrid work
- Team management
- No degree
- Leadership
- Life insurance
Quick apply

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operations team leader jobs near marlow, bkm

Team Leader – Customer Service & Operations

Henkel -
Hemel Hempstead

Quick apply

Job details

Full-time

Benefits

Annual leave
Company pension
Flexible schedule

Qualifications

CRM software
Stakeholder collaboration
Stakeholder liaison
ERP software
Performance management
Continuous improvement
Continuous improvement cycles oversight
Team management
B2B
Organisational skills
Change leadership
Customer support
Customer interaction
Multidisciplinary collaboration
Training & development
AI
Leadership
Communication skills
Supply chain customer service

Full job description

About this Position

We are looking for a motivated, customer-focused, and future-ready Team Leader to lead our Customer Service team within the Adhesives business. Supporting industrial and manufacturing customers, you will be responsible for delivering an outstanding customer experience while ensuring efficient Order-to-Cash operations.

You will lead and develop a high-performing team, drive service excellence, and work closely with Sales, Supply Chain, Marketing, CoE, and GBS+ stakeholders. We are seeking a leader who embraces continuous improvement, digital innovation, and AI-enabled ways of working, while building a culture of accountability, collaboration, and customer focus.

What you´ll do

Lead, coach, and develop the CSX team to deliver an exceptional end-to-end customer experience.
Oversee Order-to-Cash (OTC) and Customer Service Management (CSM) activities, using KPIs and dashboards to drive performance.
Manage customer escalations and support the resolution of complex supply, commercial, and application-related issues.
Build strong customer relationships and use Voice of Customer insights to improve service delivery.
Collaborate with Sales, Marketing, Supply Chain, CoE and GBS+ teams to ensure customer commitments are met.
Drive continuous improvement by identifying opportunities to simplify processes and improve efficiency.
Champion the adoption of digital tools, automation, and AI-enabled solutions.
Ensure accurate CRM and customer data management.
Foster a culture of innovation, learning, and adaptability.
Manage team performance, capability building, resource planning, and employee development.
Ensure compliance with corporate, sustainability, and SHE standards.

What makes you a good fit

3-6 years' experience in Customer Service, Supply Chain, Sales Support, or a related field
Recent people leadership experience within the last 5 years, with a proven ability to coach and develop high-performing teams.
Experience supporting industrial, manufacturing, B2B, or technical customers.
Strong customer-centric mindset with excellent communication and stakeholder management skills.
Demonstrates a future-ready approach, with an interest in digital technologies, automation, AI, and data-driven decision making.
Driven, proactive, and results-oriented, with the ability to make sound decisions and take ownership.
Collaborative and resilient, able to manage competing priorities in a fast-paced environment.
Knowledge of Order-to-Cash processes and CRM/ERP systems, ideally Salesforce Service Cloud and SAP.
Comfortable using KPIs, dashboards, and performance metrics to drive improvement.
Strong planning, organisational, and leadership skills.
Experience leading transformation, process improvement, or automation initiatives is advantageous.

We are committed to developing future leaders. This role offers opportunities to grow your leadership capabilities, gain cross-functional exposure, and contribute to digital transformation, continuous improvement, and AI-enabled innovation. It provides a strong platform for building a long-term career within a global organisation that values learning, collaboration, and growth.

Some perks of joining Henkel

Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
Diverse national and international growth opportunities
Global wellbeing standards with health and preventive care programs
Gender-neutral parental leave for a minimum of 8 weeks
Employee Share Plan with voluntary investment and Henkel matching shares
Performance bonus / incentives
Competitive Pension & Life Assurance - Company contributes up to 10% of basic salary
Annual Leave: 27 days plus 8 Bank Holidays
Celebration vouchers

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

Quick apply

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operations team leader jobs in marlow, bkm

Team Leader – Customer Service & Operations