It support Work, Jobs in Bicester, Eng (with Salaries)

IT Support Assistant
Viewpoint Videos Ltd —Thame
- £27,000 - £29,000 a year
- Weekend availability
- CRM software
- Google Suite
- Computer literacy
- Free parking
Quick apply
2d
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Didcot
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree
Technical Helpdesk
GXO Logistics —Milton Keynes
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Analytics
- Annual leave
Tier 1 Technical Support Associate
8x8, Inc. —Aylesbury
- Monday to Friday
- English
- Analysis skills
- AI
IT Support Engineer - Modern Workplace
Haas F1 Team —Banbury
- Weekend availability
- Bachelor's degree
- Continuous improvement
- Travel
Quick apply
4d
Technical Support Specialist
VoCoVo —Chipping Norton
- £38,000 - £41,000 a year
- Hybrid work
- Computer networking
- Employee assistance programme
- Sick pay
Technical Support Technician (Office-Based)
Natus Sensory —Bicester
- Full-time
- Microsoft Office
- Communication skills
- Mechanical knowledge
- Free parking
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Maintenance
- Continuous improvement
- Mentoring
Quick apply
System Support Specialist
CEVALogistics —Banbury
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
IT Service Desk Apprentice
QA Apprenticeships —Northampton
- £15,600 - £250,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
Remote Support Engineer
Frossell Recruitment —Milton Keynes
- £37,500 a year
- Full-time
- Schematics
- Engineering
- In-person
- Employee assistance programme
- Employee discount
Quick apply
12d
Senior Support Analyst
University of Oxford —Oxford
- £35,681 - £41,636 a year
- Analysis skills
- University
- Continuous improvement
- Annual leave
8d
IT End-User Support Specialist
Lucy Group Head Office —Thame
- Continuous improvement
- In-person
- Communication skills
1st Line Service Desk Engineer
turn IT on —Princes Risborough
- £24,000 - £27,000 a year
- Full-time
- Communication skills
- School
- Annual leave
- Employee assistance programme
Quick apply
11d
Technical Support Specialist
Abbott Laboratories —Witney
- Full-time
- Computer literacy
- English
- Data entry
10d
Customer Services Agent
Midpoint Communications —Milton Keynes
- Part-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Employee discount
Quick apply
5d
Associate Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Microsoft Outlook
- Bachelor's degree
- Accounting
- Profit sharing
Operations & Systems Administrator
Makespace Oxford CIC —Oxford
- £28,000 a year
- Part-time
- CRM software
- Computer literacy
- Travel
- Work from home
- Sick pay
Quick apply
Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Bachelor's degree
- Accounting
- Business
- Profit sharing
- Annual leave
Senior IT Support Engineer - On-site Services
GEA Group Aktiengesellschaft —Milton Keynes
- Full-time
- English
- Continuous improvement
- In-person

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it support jobs near bicester, eng

IT Support Assistant

Viewpoint Videos Ltd
Thame

Quick apply

Job details

Permanent | Full-time
£27,000 - £29,000 a year
2 days ago

Benefits

Free parking
Casual dress
On-site parking

Qualifications

CRM software
Technical troubleshooting
Desktop support
Google Suite
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
GCSE
Ticket management
Microsoft Office Suite
Bachelor's degree
Computer hardware
Remote access software
Ticket management systems
Computer networking
Organisational skills
TeamViewer
Customer support
Customer interaction
Communication skills
Remote diagnostics

Full job description

Job Description

We are looking for a practical, customer-focused IT Support Assistant to join our support team in Thame. Providing remote technical support and email support to our clients and end user customers, with occasional small assembly and set-up tasks when support workload allows.

You will be the first point of contact for customer support requests, helping customers resolve technical issues by phone, email and remote assistance. Customer service and ticket resolution are the priority of this role, so you will need to be organised, responsive and confident managing support tickets through to completion.

About the Role

This role would suit someone who enjoys solving problems remotely, communicating clearly with customers and staying organised across multiple ongoing support cases.

Key Responsibilities

Provide excellent customer service and first-line technical support by phone, email and remote assistance.
Create, update, manage and resolve customer support tickets, ensuring issues are accurately documented and followed through to completion.
Diagnose and troubleshoot hardware, software and connectivity issues remotely, escalating more complex cases where needed.
Handle email-based support queries from end user customers, responding promptly and professionally.
Keep customers informed throughout the support process with clear, professional communication.
Complete small assembly and set-up tasks (e.g. preparing devices and basic component fitting) when support workload allows.
Maintain accurate records and documentation using Microsoft Office and Google Workspace.
Build, modify or refurbish IT hardware such as PCs.

Essential Skills and Experience

Previous experience in a technical support, IT helpdesk or customer service role.
Experience using remote support tools (e.g. TeamViewer), ticketing systems or CRM software.
Networking knowledge, including IP addresses, internet/Wi-Fi connections and router troubleshooting.
Familiarity with configuring, imaging or maintaining Windows PCs.
A strong customer-focused attitude and excellent written and verbal communication skills.
Good working knowledge of Windows PCs and general computer hardware.
Ability to diagnose and troubleshoot common technical issues remotely.
Confidence using Microsoft Office and/or Google Workspace.
Good organisational skills and the ability to manage multiple open tickets at once.
Ability to work independently and stay calm under pressure.
Flexibility to work weekdays, weekends and on-call evening shifts based on operational requirements.

Desirable Skills

Interest in cameras, computer vision, hardware products or embedded systems.

Training and Support

Previous experience in a directly similar role is helpful but not essential. Full product and process training will be provided, including support workflows and customer systems.

What We Are Looking For

We are looking for someone reliable, organised and keen to learn, with a positive attitude and a genuine interest in helping customers remotely. You should enjoy problem-solving and take pride in accurate, well-documented work.

How to Apply

If this sounds like the right opportunity for you, please apply with your CV and a short note outlining why you are interested in the role.

We welcome applications from candidates with different backgrounds and transferable experience. If you meet most of the requirements and are keen to learn, we would still like to hear from you.

Benefits

Casual dress
Free parking
On-site parking

Work Authorisation

United Kingdom (required)

Work Location

In person

Pay: £27,000.00-£29,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Ability to commute/relocate:

Thame OX9 3BX: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

it support jobs in bicester, eng

IT Support Assistant

Data Center Technician , Operations, IT, & Support Engineering

Technical Helpdesk

Tier 1 Technical Support Associate

IT Support Engineer - Modern Workplace

Technical Support Specialist

Technical Support Technician (Office-Based)

2nd Line Support Technician

System Support Specialist

IT Service Desk Apprentice

Remote Support Engineer

Senior Support Analyst

IT End-User Support Specialist

1st Line Service Desk Engineer

Technical Support Specialist

Customer Services Agent

Associate Technical Account Manager

Operations & Systems Administrator

Technical Account Manager

Senior IT Support Engineer - On-site Services

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