Customer service Work, Jobs in Fortrose, Hld (with Salaries)

Senior Customer Service Advisor
Barclays —Inverness
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Travel
- Life insurance
Sales Assistant 16 Hours
Mountain Warehouse —Inverness
- £8.00 - £12.71 an hour
- Part-time
- Sales
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
7d
Sales Administrator
Arnold Clark —Inverness
- £25,000 - £28,000 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Office
- Communication skills
- Annual leave
- Employee discount
Quick apply
12d
Customer Service Executive
Arnold Clark —Inverness
- £0.01 a year
- Weekend availability
- Sales
- Customer service
- Communication skills
- Employee discount
Quick apply
12d
Customer Advisor
Boots —Inverness
- £16 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Hotel Receptionist
Glenmoriston Hotel —Inverness
- £24,420.00 - £35,084.08 a year
- Full-time
- English
- Hotel
- Organisational skills
- Free parking
- Store discount
Quick apply
Customer Assistant - Replenishment
Morrisons —Alness
- Annual leave
- Employee discount
Quick apply
9d
Management Trainee
Schuh —Inverness
- Full-time
- Management
- Customer service
- Supervising experience
- Relocation assistance
- Employee assistance programme
Sales Consultant
Arnold Clark —Inverness
- £40,000 - £45,000 a year
- Sales
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Assistant - Online
Morrisons —Alness
- Annual leave
- Employee discount
Quick apply
1d
Nights - Team Member
Premier Inn —Inverness
- Up to £13.66 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
Customer Sales Advisor
Halfords —Inverness
- £11.95 - £13.81 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
Office Administrator/Receptionist
Gordon Timber —Nairn
- From £28,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Life insurance
Quick apply
9d
Test Center Administrator (Inverness)
Pearson —Inverness
- £13.60 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee stock purchase plan
- Employee discount
1d
Team Member (Delivery)
NEXT —Inverness-shire
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
Customer Advisor
B&Q —Inverness
- £13.37 an hour
- Part-time
- Annual leave
- Employee assistance programme
2d
Ground Floor Team Member
Premier Inn —Inverness
- Up to £13.06 an hour
- Full-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
Rental Service Agent
Indie Campers —Inverness
- Weekend availability
- Hospitality
- Sales
- Customer service
Quick apply
Sales Assistant (Part-Time)
Pandora Jewelry —Inverness
- £13.25 an hour
- Part-time
- Sales
- Employee discount
Sales Assistant
Simply pet food ltd —Inverness
- Part-time
- Heavy lifting
- Microsoft Office
- In-person
- Free parking
- Store discount
Quick apply

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Senior Customer Service Advisor

Barclays -
Inverness

Apply Now

Job details

Permanent
£27,700 a year

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Customer service
Administrative experience
Banking

Full job description

Date live: 12/06/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000112957

Join us at Barclays as a Senior Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs, this is your chance to bring your passion for helping people to a role where your empathy, dedication and exceptional customer service can truly shine. You’ll be the friendly face for our Retail Banking customers in branch or at one of our local hubs, offering expertise, guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £27,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

Some travel to Aberdeen will be required for initial training. Selected candidates will be provided with further information.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

customer service jobs in fortrose, hld

Senior Customer Service Advisor

Sales Assistant 16 Hours

Sales Administrator

Customer Service Executive

Customer Advisor

Hotel Receptionist

Customer Assistant - Replenishment

Management Trainee

Sales Consultant

Customer Assistant - Online

Nights - Team Member

Customer Sales Advisor

Office Administrator/Receptionist

Test Center Administrator (Inverness)

Team Member (Delivery)

Customer Advisor

Ground Floor Team Member

Rental Service Agent

Sales Assistant (Part-Time)

Sales Assistant

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