Client services manager Work, Jobs in Nursling, Ham (with Salaries)

Client Customer Service Manager
Hermes Europe —Eastleigh
- £12.71 an hour
- Continuous improvement
- Leadership
- Communication skills
4d
Senior Business Development Manager
Visitor Chat Limited —Portsmouth
- £52,000 - £80,000 a year
- Full-time
- Sales
- Business development
- In-person
- Annual leave
- Referral programme
Quick apply
Business Support Manager
M Group —Southampton
- Microsoft Office
- Databases
- Hotel
- Annual leave
- Employee assistance programme
Customer Success Director
Benifex —Southampton
- £65,000 - £85,000 a year
- Remote
- Communication skills
- Employee assistance programme
- Employee discount
10d
Capture Manager
Leidos —Whiteley
- £75,800 - £99,800 a year
- Full-time
- Sales
- Business development
- IT
- Annual leave
- Work from home
Client Service Account Manager - Associate
JPMorganChase —Bournemouth
- Full-time
- Organisational skills
- Communication skills
13d
Claims & Client Services Manager
Hermes Europe —Eastleigh
- £12.71 an hour
- Customer service
- Analysis skills
- Continuous improvement
4d
Operational Account Manager
Toyota Financial Services, KINTO and KINTO JOIN —Portsmouth
- Hybrid work
- Computer literacy
- Data analysis skills
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
10d
Resident Liaison Officer - Social Housing
Sureserve —Havant
- £27,976 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Business Development Manager
Aspens —Southampton
- £65,000 a year
- Sales
- School
- Negotiation
- Annual leave
- Life insurance
Business Development Manager
Hotel Haveli —Hythe
- £50,000 - £55,000 a year
- Full-time
- CRM software
- Hospitality
- Sales
- Employee discount
Quick apply
3d
Head of Business Development & Sales - APAC
Roke Manor Research Limited —Romsey
- Sales
- English
- Business development
Business Development Manager
CDM Group —Hilsea
- £45,000 - £60,000 a year
- Full-time
- Business development
- In-person
- Communication skills
- Free parking
- Gym membership
Quick apply
11d
Senior Administrator
Colten Care —Lymington
- £14.20 - £15.70 an hour
- Weekend availability
- Nursing home
- Customer service
- Microsoft Office
Key Account Coordinator
Gwella Contracting Services —Southampton
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Life insurance
Quick apply
Customer Success Manager
Nourish Care —Bournemouth
- Hybrid work
- Travel
- Time management
- Annual leave
- Employee assistance programme
Call Centre Supervisor
Churchill Retirement PLC —Ringwood
- Overtime
- English
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
Contact Centre Director
Churchill Retirement PLC —Ringwood
- Full-time
- Customer service
- Continuous improvement
- Leadership
Telesales / Lead Generation Executive – New Business
Signal Global —Waterlooville
- £21 an hour
- Part-time
- CRM software
- Business development
- In-person
- Free parking
Quick apply
7d
Head of Business Development & Sales - APAC
Roke —Romsey
- Full-time
- Sales
- English
- Business development

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Client Customer Service Manager

Hermes Europe -
Eastleigh

Apply Now

Job details

Fixed term contract
£12.71 an hour
4 days ago

Qualifications

Stakeholder collaboration
Client engagement
Stakeholder liaison
Continuous improvement
Continuous improvement cycles oversight
Partnership building
Relationship management
Customer support
Multidisciplinary collaboration
Account management
Leadership
Communication skills
Analytics

Full job description

Posted Tuesday, 21 July 2026 at 19:00 | Expires Wednesday, 5 August 2026 at 18:59

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Client Customer Service Manager – Build Trusted Partnerships. Shape Customer Experience. Drive Results.

Are you passionate about customer service, client relationships and using insight to create meaningful business impact?

At Evri, we're looking for a Client Customer Service Manager to become a trusted partner to some of our most important clients, helping shape customer experience strategies, improve service performance and deliver outstanding outcomes for their customers.

This is a highly visible role where you'll work closely with client leadership teams and key stakeholders across Evri, using data, insight and collaboration to drive continuous improvement, strengthen partnerships and identify new opportunities for growth.

If you thrive on building relationships, influencing change and delivering exceptional customer experiences, we'd love to hear from you.

This is an exciting 12-month fixed-term contract opportunity to make a real impact, working with key clients to shape customer experience strategies and drive measurable service improvements.

What you'll be doing

As our Client Customer Service Manager, you'll act as the voice of Customer Service for your client portfolio, partnering with senior stakeholders to understand challenges, identify opportunities and deliver solutions that improve both customer and business outcomes.

You'll play a key role in shaping customer experience strategies, driving service improvements and ensuring clients see Evri as a trusted, proactive partner.

Key responsibilities

Build and manage senior-level relationships with key client stakeholders
Lead customer service discussions within service reviews, quarterly business reviews and strategic client meetings
Present performance insights, trend analysis and improvement recommendations
Develop customer service and customer experience strategies tailored to client needs
Drive reductions in avoidable customer contacts through data-led analysis and targeted action plans
Identify opportunities to improve customer journeys, self-service adoption and service performance
Collaborate with Client Development teams to support retention, growth and service enhancement opportunities
Work closely with Operations, Customer Experience, Commercial, Product and Technology teams to deliver client-focused solutions
Support and develop the Client CS Support Manager, promoting a culture of continuous improvement and customer excellence

What you'll bring

We're looking for someone who can balance strong commercial awareness with a genuine passion for customer experience and relationship management.

You'll bring:

Experience managing client relationships within a customer service, customer experience or contact centre environment
A strong understanding of contact centre operations and service performance
Excellent stakeholder management and relationship-building skills
A data-driven approach with the ability to translate insight into action
Strong presentation and communication skills, with confidence engaging senior stakeholders
The ability to influence, challenge and collaborate at all levels
A proactive, solutions-focused mindset and a passion for continuous improvement
Leadership experience and a commitment to developing others

Why Evri?

This is an exciting opportunity to join a business that's continually evolving its customer experience and client partnerships. You'll have real ownership, visibility and influence, working with major clients to shape service strategies, solve challenges and deliver measurable results.

We are Evri. Where everyone is welcome.

We're excited about the future. Let's deliver it together.

Evri Group for everyone

We’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.

We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.

Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.

At Evri Group, everyone is welcome.

Job Details

Job Family

Customer/Account Management

Job Function

Customer Services

Pay Type

Salary

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Refine Your Search

client services manager jobs in nursling, ham

Client Customer Service Manager

Senior Business Development Manager

Business Support Manager

Customer Success Director

Capture Manager

Client Service Account Manager - Associate

Claims & Client Services Manager

Operational Account Manager

Resident Liaison Officer - Social Housing

Business Development Manager

Business Development Manager

Head of Business Development & Sales - APAC

Business Development Manager

Senior Administrator

Key Account Coordinator

Customer Success Manager

Call Centre Supervisor

Contact Centre Director

Telesales / Lead Generation Executive – New Business

Head of Business Development & Sales - APAC

I want to receive the latest job alerts for client services manager in nursling, ham

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