Product analyst Work, Jobs in Birtley, Twr (with Salaries)

Dynamics 365 - 1st Line Support Analyst
DC Thomson —Gateshead
- Full-time
- Hybrid work
- CRM software
- Writing skills
- Accounting
Quick apply
Senior User Researcher
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- AWS
- Mentoring
- Agile
- Employee assistance programme
- Employee discount
Quick apply
Senior Fullstack Developer
Version 1 —Newcastle upon Tyne
- Full-time
- Mentoring
- Financial services
- AI
- Employee assistance programme
- Employee discount
Quick apply
Lead Frontend Engineer - Java & Open Source (Private & FS)
Version 1 —Newcastle upon Tyne
- Full-time
- AWS
- Mentoring
- Agile
- Employee assistance programme
- Employee discount
Quick apply
Applications Analyst
END —Washington
- Full-time
- POS
- Work from home
- Employee assistance programme
Quick apply
1d
Senior Intelligence Analyst
Infected Blood Compensation Authority —Newcastle upon Tyne
- £47,258 a year
- Full-time
- Analysis skills
- Presentation skills
- Business
- Annual leave
13d
Product Specialist
Causeway Technologies —Middlesbrough
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
- Annual leave
- Employee assistance programme
Quick apply
8d
Product Manager
HM Revenue and Customs —Newcastle upon Tyne
- £58,541 - £64,624 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Product management
- Work from home
13d
Analyst: Application Testing
Norton Rose Fulbright —Newcastle upon Tyne
- Computer Science
- Engineering
- SQL
Assistant Compliance Analyst
Animal and Plant Health Agency —Newcastle upon Tyne
- £29,715 - £30,705 a year
- Part-time
- Microsoft Office
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
9h
Technical Assurance Officer
Arvato —Newcastle upon Tyne
- £40,000 - £48,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Service Designer
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
Quick apply
13d
Senior Business Analyst
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Agile
- Employee assistance programme
- Employee discount
Quick apply
8d
BPL - Relationship Support Executive
Barclays —Sunderland
- Computer skills
- Communication skills
7d
Senior Resource Planning Manager
Everflow —Peterlee
- £53,000 - £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- APIs
- AI
- Free parking
- Annual leave
2d
Senior Business Analyst
Greggs —Newcastle upon Tyne
- £50,000 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Senior Business Analyst - Inside IR35 Contract
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Agile
- Employee assistance programme
- Employee discount
Quick apply
1d
Service Desk Analyst
Nomad Digital —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Word
- Travel
- Analytics
- Annual leave
- Referral programme
Quick apply
9d
IT Service Improvement Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
6d
Telematics Service Desk Analyst
MSX International —Whitley Bay
- Up to £27,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Time management
- Annual leave
- Work from home
Quick apply
14d

I want to receive the latest job alerts for product analyst in birtley, twr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

product analyst jobs near birtley, twr

Dynamics 365 - 1st Line Support Analyst

DC Thomson -
Gateshead

Quick apply

Job details

Full-time

Qualifications

CRM software
Technical troubleshooting
Power BI
Incident management
Stakeholder liaison
Writing skills
Incident queue management
Ticket management
ERP software
Accounting
Technical support incident logging
SharePoint
Customer support
Customer interaction
IT incident logging
Application support
Analytics

Full job description

Job title: Dynamics 365 Support Analyst (Dynamics 365 - 1st Line Support Analyst)
Shift Pattern: 0800 - 1600 or 1000 - 1800
Location: Gateshead, UK (Hybrid)

Synergi, part of DC Thomson media company, are currently recruiting for an experienced Dynamics 365 Support Analyst to join our growing team in Gateshead, UK.

This is a great opportunity to join a Microsoft Partner providing businesses with the highest quality Microsoft Dynamics solutions and business support services to high profile and household brand name customers.

The Dynamics 365 product stack includes applications such as Business Central, Sales and Service but also significant elements of the Power Platform.

The Dynamics 365 - 1st Line Support Analyst takes a consultative approach to the support of existing customer solutions regarding their Dynamics product suite. This will be primarily remote and Teams based support direct to our clients.

You will manage the first line service desk and provide first and second line support plus escalations to the project team. The successful candidate will also support the wider team working closely with other members of the business where required.

Key Responsibilities Include:

Delivering Effective First‑ and Second‑Line Support - Resolve customer issues within agreed service levels, ensuring clear communication and minimal disruption to business operations.
Accurate Issue Diagnosis and Escalation - Identify the nature and impact of issues and escalate appropriately, ensuring relevant information is captured to support efficient resolution.
Maintaining Service Quality and Consistency - Follow defined processes and standards to ensure support delivery is reliable, repeatable, and aligned to team expectations.
Supporting User Adoption and System Use - Provide guidance to users on system functionality and processes, improving confidence and effective use of Dynamics solutions.
Contributing to Knowledge Sharing and Continuous Improvement - Document solutions, contribute to knowledge bases, and highlight recurring issues to support ongoing service improvement.

Requirements

Skills:

IT Service Support - Carries out agreed operational procedures to support IT services, resolving routine issues and escalating where necessary.
Application Support - Provides application support by investigating and resolving user queries and known issues using standard methods.
Incident Management - Handles incidents following defined processes, ensuring appropriate logging, categorisation, and escalation.
Stakeholder Relationship Management - Communicates effectively with customers and colleagues to support service delivery and maintain working relationships.
Data Analytics - Uses basic data and reporting (e.g. ticket trends) to support understanding of support activity.
Emerging Technology Monitoring - Maintains awareness of relevant platform features and updates but does not lead adoption.

Experience:

Essential

Exposure to ERP (Electronic Resource Planning) / CRM (Customer Relationship Management) systems in a supporting or consultancy capacity
Highly confident with providing support and training to users
Experience across a number of industries
A background in accounting or deep knowledge of financial processes
Understanding of basic business processes (e.g. finance, sales, operations)
Customer-facing support experience
Demonstrable understanding of the typical management reporting needs of a business
Comfortable with dealing with customers at all levels of seniority

Desirable

Exposure to Dynamics system
PowerBI and the PowerPlatform product experience
Business Central product experience
Sharepoint experience
Third party add on products experience (ie Jet Reports)

Critical Behaviours for High Performance (Mapped to ‘Brightsolid Values’)

Think Customer

Listens carefully to understand customer issues and context before acting
Communicates clearly and professionally, keeping customers informed and confident
Focuses on resolving issues in a way that supports effective system use, not just quick fixes

Get it Done

Takes ownership of assigned tickets through to resolution or appropriate escalation
Works efficiently within agreed processes to meet service levels and commitments
Follows through on actions and ensures nothing is left incomplete or unclear

Succeed Together

Collaborates with team members to manage workload and resolve issues effectively
Seeks help when needed and supports others by sharing knowledge and solutions
Works constructively across support and delivery teams to maintain consistent service

Keep Growing

Actively builds knowledge of Dynamics 365, Power Platform, and business processes
Learns from feedback, incidents, and repeat issues to improve future performance
Shows curiosity in understanding how systems are used and where improvements may be possible

To apply for this role, please follow our online application process and submit a CV and cover letter.

Closing date for applications: 11th August at 12noon

Quick apply

Refine Your Search

product analyst jobs in birtley, twr

Dynamics 365 - 1st Line Support Analyst

Senior User Researcher

Senior Fullstack Developer

Lead Frontend Engineer - Java & Open Source (Private & FS)

Applications Analyst

Senior Intelligence Analyst

Product Specialist

Product Manager

Analyst: Application Testing

Assistant Compliance Analyst

Technical Assurance Officer

Service Designer

Senior Business Analyst

BPL - Relationship Support Executive

Senior Resource Planning Manager

Senior Business Analyst

Senior Business Analyst - Inside IR35 Contract

Service Desk Analyst

IT Service Improvement Manager

Telematics Service Desk Analyst

I want to receive the latest job alerts for product analyst in birtley, twr

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected