1st line support Work, Jobs in Kings Bromley, Sts (with Salaries)

2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Customer service
- Annual leave
11d
Desktop Support Engineer
Glo-networks Ltd —Derby
- £25,000 - £35,000 a year
- Full-time
- Remote
- Work from home
Quick apply
Service Desk Analyst
TVS Supply Chain Solutions —Birmingham
- Up to £27,000 a year
- Full-time
- Azure
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
2d
Public Health Programme Officer - Healthy Places
Solihull Metropolitan Borough Council —Solihull
- £45,091 - £51,356 a year
- Part-time
- Hybrid work
- Presentation skills
- No degree
- Organisational skills
- Annual leave
- Employee assistance programme
11d
Support Engineer
Siemens —Derby
- Full-time
- Hybrid work
- Maintenance
- Travel
- IT
- Annual leave
- Employee discount
Crematorium Technician
OurCoop —Burton-On-Trent
- £13.43 an hour
- Rotating shift
- Paid training
- Annual leave
1d
Multi Trade Operative
GreenSquareAccord —Walsall
- £32,500 - £34,500 a year
- Maintenance
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Management Trainee - Birmingham
SIXT —Birmingham
- Full-time
- Sales
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
Product Operative Support
Corpay —Meriden
- Full-time
- In-person
- Communication skills
Mortgage Advice Quality Reviewer
Mortgage Advice Bureau —Derby
- Up to £27,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Quick apply
Senior Content Officer – SuperTechWM
Birmingham City University —Birmingham
- £38,050 - £44,131 a year
- Part-time
- Hybrid work
- Project management
- University
- Financial services
SHS Family Support Practitioner (School Based)
School-Home Support —Birmingham
- £22,274 - £24,796 a year
- Full-time
- Communication skills
- School
- Employee assistance programme
Quick apply
Childrens Residential Team Leader
Bracebridge Children Services —Rugeley
- £28,041.00 - £33,367.50 a year
- Full-time
- Organisational skills
- Care plans
- Leadership
- Free parking
- Paid training
Quick apply
12d
Senior/Managing Associate - Financial Litigation Disputes and Investigations
TLT —Birmingham
- Full-time
- Hybrid work
- Supervising experience
- Organisational skills
- Communication skills
Senior/Managing Associate – Commercial Dispute Resolution / Pensions Litigation
TLT —Birmingham
- Full-time
- Hybrid work
- Supervising experience
- Mentoring
- Organisational skills
Legal Director - Commercial Dispute Resolution
TLT —Birmingham
- Full-time
- Hybrid work
- Business development
- Supervising experience
- Communication skills
Research Fellow (Cadbury Postdoctoral Fellowship) in African Studies - School of History and Cultures - 107675 - Grade 7
University of Birmingham —Birmingham
- £36,636 - £48,822 a year
- Full-time
- Doctoral degree
- University
- School
8d
IT Service Support Analyst
Derby City Council —Derby
- £30,024 - £32,597 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
5d
IT Service Desk Analyst
EBC Group(UK) Limited —Halesowen
- Up to £26,500 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Sick pay
Quick apply
2d
2nd Line Technical Support Engineer
Intuitive Computer Management Ltd —Brierley Hill
- £26,000 - £30,000 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Free parking
Quick apply
1d

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1st line support jobs near kings bromley, sts

2nd Line Support Technician

Converge Technology Solutions -
Stafford

Apply Now

Job details

Full-time
£26,000 - £28,900 a year
11 days ago

Benefits

Annual leave

Qualifications

Microsoft Windows Server
ITIL Certification
Azure
Software troubleshooting
Customer service
Windows
DHCP
Continuous improvement
Virtualisation
CompTIA Network+
IT support
Mentoring
DNS
SharePoint
IT
VMWare
Root cause analysis
CompTIA Security+
Communication skills
Active Directory
VPN

Full job description

Location: Hybrid – Converge HQ, Acton Gate, Stafford
Department: Managed Services
Hours: 37.5 hours per week
Reports to: 2nd/3rd Line Support Team Leader
Salary: £26,000 – £28,900 per annum
Join a Purpose-Led Tech Company Driving Sustainability
Converge UK is on a mission to deliver sustainable, innovative IT solutions—and we're growing. We're looking for an experienced and customer-focused 2nd Line Support Technician to join our Managed Services team.
If you're passionate about solving technical challenges, enjoy working with Microsoft technologies and infrastructure, and take pride in delivering exceptional customer service, this is an exciting opportunity to develop your career within a supportive and forward-thinking technology business.
What You'll Do
As a key member of our Managed Services team, you'll provide advanced technical support for customers with managed support and warranty contracts. Acting as the primary technical escalation point for our 1st Line Service Desk, you'll diagnose and resolve complex technical issues while ensuring excellent customer service and timely resolution of incidents.
Core Responsibilities

Manage and resolve escalated 2nd Line incidents and service requests within agreed service levels.
Act as the primary technical escalation point for 1st Line Support Technicians, providing technical guidance, mentoring and knowledge sharing.
Deliver outstanding customer service, maintaining clear communication throughout the lifecycle of every support request.
Maintain accurate documentation, ticket updates and knowledge base articles within the service management system.
Follow ITIL processes, security standards and company policies to deliver a high-quality support service.
Contribute to continuous improvement initiatives and knowledge sharing across the wider support team.

Role-Specific Tasks

Diagnose and resolve issues across Windows Server environments, Microsoft 365, Active Directory, Exchange, networking and virtualisation platforms.
Administer and troubleshoot Microsoft 365 environments, including Exchange Online, Entra ID (Azure AD), SharePoint, Teams, licensing, security policies and tenant configuration.
Support and maintain Windows Server infrastructure and virtualisation platforms such as Hyper-V and VMware.
Monitor customer systems, investigate alerts and carry out proactive maintenance to minimise disruption.
Independently troubleshoot core network infrastructure including DNS, DHCP, VPNs, VLANs, routing and switching to identify and resolve complex technical issues.
Support system upgrades, patching, maintenance activities and infrastructure improvements.
Work collaboratively with 3rd Line Engineers and technology vendors to resolve complex technical issues and perform root cause analysis.

What We're Looking For
We're looking for someone who enjoys problem solving, thrives in a fast-paced support environment and takes ownership of delivering exceptional service.
Essential

Previous experience working within a Managed Service Provider (MSP) or IT Services environment.
Experience acting as the primary technical escalation point for 1st Line Service Desk technicians.
Strong experience supporting and administering Microsoft 365 environments beyond basic user administration, including Exchange Online, Teams, SharePoint, Entra ID (Azure AD), licensing and security.
Hands-on experience supporting and maintaining Windows Server environments and virtualisation platforms such as Hyper-V or VMware.
Strong troubleshooting skills across core networking technologies including DNS, DHCP, VPNs, VLANs and routing.
Experience supporting Windows 10/11, Active Directory and enterprise infrastructure.
Experience troubleshooting hardware, software and infrastructure issues.
Excellent communication, organisation and customer service skills.
A proactive mindset with a passion for continuous learning and technology.

Desirable

Microsoft certifications beyond Fundamentals level (such as Microsoft Certified Associate, Azure Administrator, Microsoft 365 Administrator or equivalent).
CompTIA Network+, Server+, Security+ or equivalent technical certifications.
ITIL Foundation certification.

Why Join Us?
At Converge UK, you're not just doing a job—you're contributing to a company with purpose.
Our Values

Empowering Our People – We invest in your growth.
Sustainability & Community at Heart – Your work directly supports our environmental impact goals.
Customer-Centric Excellence – You'll help deliver solutions that make our clients better and faster.
Partnerships Built on Trust – Work in a supportive, collaborative team environment.

What We Offer

Hybrid working with a blend of office and remote working.
Opportunities to work with a wide range of enterprise technologies and Microsoft platforms.
Ongoing technical training, professional development and certification support.
A collaborative team environment where knowledge sharing is encouraged.
Wellbeing support through our Help at Hand employee app and optional Health Cash Plan.
Holiday Buy Scheme – purchase up to 5 additional days of annual leave (T&Cs apply).
Career progression opportunities within one of the UK's leading sustainable technology providers.

Ready to Apply?
If you're an experienced IT support professional looking to take the next step in your career with a company that values innovation, sustainability and its people, we'd love to hear from you.
Apply today and grow your career with Converge UK.

Apply Now

Refine Your Search

1st line support jobs in kings bromley, sts

2nd Line Support Technician

Desktop Support Engineer

Service Desk Analyst

Public Health Programme Officer - Healthy Places

Support Engineer

Crematorium Technician

Multi Trade Operative

Management Trainee - Birmingham

Product Operative Support

Mortgage Advice Quality Reviewer

Senior Content Officer – SuperTechWM

SHS Family Support Practitioner (School Based)

Childrens Residential Team Leader

Senior/Managing Associate - Financial Litigation Disputes and Investigations

Senior/Managing Associate – Commercial Dispute Resolution / Pensions Litigation

Legal Director - Commercial Dispute Resolution

Research Fellow (Cadbury Postdoctoral Fellowship) in African Studies - School of History and Cultures - 107675 - Grade 7

IT Service Support Analyst

IT Service Desk Analyst

2nd Line Technical Support Engineer

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