Assurance & transparency Work, Jobs in Birmingham, Wmd (with Salaries)

Revenues, Housing Benefit, and Financial Assessment OnDemand Officers
Civica —Birmingham
- Full-time
- Hybrid work
- Mentoring
- Communication skills
- Annual leave
- Referral programme
Quick apply
Credit Controller
Civica —Birmingham
- Analysis skills
- Communication skills
- Annual leave
- Referral programme
Quick apply
6d
Business Development Executive
Service Innovation Group UK —Birmingham
- £40,000 a year
- Full-time
- CRM software
- Business development
- Analysis skills
- Annual leave
- Employee assistance programme
12d
Senior Consultant/Document Controller Real Estate Digital- UK Wide
Turner & Townsend —Birmingham
- Full-time
- Hybrid work
- No experience needed
- Presentation skills
- Communication skills
Quick apply
5d
Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Continuous improvement
- Team management
- Mentoring
- Employee assistance programme
Cost Clerk
COLAS ROADS UK —Coventry
- £24,800 - £32,000 a year
- Hybrid work
- Microsoft Outlook
- Databases
- Administrative experience
- Annual leave
- Employee discount
Graduate Building Surveyor
Tuffin Ferraby Taylor —Birmingham
- £28,000 - £33,000 a year
- Full-time
- CAD
- Master's degree
- Bachelor's degree
- Referral programme
Quick apply
Release and Configuration Technician
Open GI —Worcester
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
Go-to-Market Onboarding Specialist
Civica —Dudley
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Referral programme
Quick apply
6d
Associate – Portfolio Management
Turner & Townsend —Birmingham
- Full-time
- Microsoft Office
- Business development
- Continuous improvement
Quick apply
3d
Marcus by Goldman Sachs, Contact Centre QA Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
Graduate Building Surveyor / Year Out Placement Undergraduate Building Surveyor - commencing Sept 2026
TFT Consultants —Birmingham
- Full-time
- Hybrid work
- CAD
- Master's degree
- Bachelor's degree
Health & Safety Advisor
COLAS ROADS UK —Walsall
- Communication skills
- Annual leave
- Employee discount
12d
Registered Manager (Dual Service Oversight)
Blueberry Transitional Care —Birmingham
- Full-time
- Business development
- Organisational skills
- In-person
- Free parking
- Referral programme
Quick apply
5d
Senior Manager, AI Product Management
KPMG —Birmingham
- Full-time
- Machine learning
- Team management
- Product management
2d
4D Planning & Simulation Consultant – Senior or Principal Consultant – Real Estate Digital – UK Wide
Turner & Townsend —Birmingham
- Full-time
- APIs
Quick apply
9d
Planner
COLAS ROADS UK —Walsall
- £30,000 - £35,000 a year
- Hybrid work
- Management
- Maintenance
- Communication skills
- Annual leave
- Employee discount
UK Financial Controller
Eurofins UK Food Testing —Wolverhampton
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
9d
Senior Information Governance Security Consultant
Civica —Birmingham
- Full-time
- Hybrid work
- Travel
- Mentoring
- Organisational skills
- Annual leave
- Referral programme
Quick apply
Programme Manager - FA Learning (1yr FTC)
The Football Association —St George's Park
- Full-time
- Hybrid work
- Microsoft Office
- Master's degree
- Bachelor's degree
- Annual leave
10d

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Revenues, Housing Benefit, and Financial Assessment OnDemand Officers

Civica -
Birmingham

Quick apply

Job details

Full-time

Benefits

Annual leave
Company pension
Private medical insurance
Referral programme
Car scheme

Qualifications

Mentoring
Communication skills

Full job description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you will love this opportunity as a Revenues, Housing Benefits, Assessment & OnDemand Officer at Civica

If you know Revenues and Benefits inside out — and you thrive on accuracy, legislation, and delivering real outcomes — this is your opportunity to step into a high-impact OnDemand role with Civica. We’re looking for experienced professionals who can confidently manage Revenues, Housing Benefit, or Financial Assessment work.
As a Revenues, Assessments, Property Inspection or OnDemand Officer at Civica, you’ll play a vital role in supporting Local Authorities to deliver accurate, compliant, and customer-focused financial and benefits services. You’ll be at the heart of Revenues and Benefits operations, helping customers understand their liabilities, entitlements, and payment options while ensuring all work aligns with legislation and best practice.

This is a varied and rewarding opportunity where no two days are the same. You’ll use your technical knowledge, attention to detail, and strong communication skills to assess claims, manage accounts, resolve queries, and support effective collection and recovery processes. Whether working on Revenues, Assessments, Property Inspections or within an OnDemand contract, you’ll make a real impact by helping councils deliver essential services efficiently and fairly.

Requirements

You’ll provide expert revenues and benefits processing services across client contracts, including:

Assessing and processing Housing Benefit & Council Tax Support claims
Managing Council Tax & Non-Domestic Rates billing, recovery & enforcement
Handling overpayments, refunds & payment arrangements
Preparing cases for court or tribunal
Responding to customer and stakeholder queries with clarity & confidence
Ensuring compliance with legislation, policy & DWP guidance
Identifying irregularities and escalating appropriately

You’ll work within defined client contract parameters, accessing systems (including CIS where appropriate) and delivering services accurately, efficiently, and professionally.

What We’re Looking For

✔ Minimum 3 years’ experience in Revenues and/or Benefits
✔ Strong working knowledge of relevant legislation
✔ Confident decision-maker (liability, recovery, overpayments, arrangements)
✔ Excellent communication skills — written & verbal
✔ Comfortable handling complex queries and sensitive situations
✔ Highly organised, accurate, and deadline-focused
✔ Strong IT skills and experience using online processing systems

Bonus Points For:

IRRV qualification
Multi-system processing experience
Experience supporting or mentoring colleagues

We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits

Time Off & Work-Life Balance

✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
✔ Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being & Security

✔ Pension Contributions – 5% employer match to support your future.
✔ Income Protection – Up to 75% salary cover for long-term illness.
✔ Life Assurance – 4x salary tax-free lump sum.
✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks

✔ Private Medical Insurance – Fast access to private healthcare.
✔ Health Cash Plan – Claim back physio, therapies & more.
✔ Dental Insurance – Cover for routine & emergency care.

✔ Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
✔ Affinity Groups – Join employee-led communities.
✔ Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.

Quick apply

Refine Your Search

assurance & transparency jobs in birmingham, wmd

Revenues, Housing Benefit, and Financial Assessment OnDemand Officers

Credit Controller

Business Development Executive

Senior Consultant/Document Controller Real Estate Digital- UK Wide

Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham

Cost Clerk

Graduate Building Surveyor

Release and Configuration Technician

Go-to-Market Onboarding Specialist

Associate – Portfolio Management

Marcus by Goldman Sachs, Contact Centre QA Manager, Associate, Birmingham

Graduate Building Surveyor / Year Out Placement Undergraduate Building Surveyor - commencing Sept 2026

Health & Safety Advisor

Registered Manager (Dual Service Oversight)

Senior Manager, AI Product Management

4D Planning & Simulation Consultant – Senior or Principal Consultant – Real Estate Digital – UK Wide

Planner

UK Financial Controller

Senior Information Governance Security Consultant

Programme Manager - FA Learning (1yr FTC)

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