Customer support & client services managers Work, Jobs in Sands, Bkm (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Customer Service Manager
AllSfär —Watford
- £37,000 - £45,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Free parking
Quick apply
4d
Crew Accommodations Supervisor
Corpay —Hounslow
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
Client Services Director
Atlantis Health —London
- Hybrid work
- Business development
- Training & development
- Leadership
Quick apply
3d
Customer Service Supervisor
TLC Care —Pinner
- Full-time
- Computer literacy
- Continuous improvement
- Front desk
- Employee discount
Quick apply
10h
Customer Service Team Leader
Arriva UK Bus Limited —Luton
- £28,900 a year
- Overtime
- Continuous improvement
- Training & development
- Communication skills
Quick apply
5d
Inbound Service Delivery Lead
Lifetime Legal Ltd —Wokingham
- Up to £36,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply
14h
Manager, Support Operations
Infor —Farnborough
- Management
- ERP systems
- Data analysis skills
Contact Centre Team Manager - 12 Month FTC (Maternity Cover)
Allwyn UK —Watford
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Senior Client Relations Manager
Ascot Racecourse Ltd —Ascot
- CRM software
- Hospitality
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Resolution Manager
Tripadvisor —Oxford
- Hybrid work
- Management
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Scheduling Team Supervisor
Thermo Fisher Scientific —Hemel Hempstead
- Full-time
- CRM software
- English
- Continuous improvement
5d
Retailer Department Manager
Honda —Bracknell
- Full-time
- Hybrid work
- Organisational skills
- Flexitime
- Work from home
12d
CSC Operations Manager
Lanes Group —Slough
- Weekend availability
- Customer service
- Continuous improvement
- Training & development
Quick apply
3d
Service Centre Supervisor
Aura —Reading
- Full-time
- Team management
- In-person
- Training & development
Quick apply
4d
Senior Account Manager
Soho House & Co. —London
- Hospitality
- Salesforce
- Analysis skills
- Employee discount
Quick apply
Resource Planning Manager
Gigaclear —Abingdon
- £35,000 - £40,000 a year
- Full-time
- Data analysis skills
- Presentation skills
- Continuous improvement
- Employee assistance programme
Quick apply
10d
E-Solutions Team Leader
Noatum HOLDINGS —Egham Town
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Pharmacy Experience Lead
Montu UK —Winnersh
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
3d
Complaints Team Manager
Abri —Bracknell
- Up to £38,353.53 a year
- Full-time
- Hybrid work
- Café
13d

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Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Customer service
Analysis skills
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

customer support & client services managers jobs in sands, bkm

Assistant Customer Service Manager

Customer Service Manager

Crew Accommodations Supervisor

Client Services Director

Customer Service Supervisor

Customer Service Team Leader

Inbound Service Delivery Lead

Manager, Support Operations

Contact Centre Team Manager - 12 Month FTC (Maternity Cover)

Senior Client Relations Manager

Service Resolution Manager

Scheduling Team Supervisor

Retailer Department Manager

CSC Operations Manager

Service Centre Supervisor

Senior Account Manager

Resource Planning Manager

E-Solutions Team Leader

Pharmacy Experience Lead

Complaints Team Manager

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