Customer support & client services Work, Jobs in Fraddon, Con (with Salaries)

Residential Liaison Officer
Correct Contract Services Ltd —St. Columb
- £27,000 - £30,000 a year
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Senior Property Services Coordinator (North East Cornwall)
Cornwall Housing —Bodmin
- £31,808 a year
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
12d
Housing Officer - Independent and Supported Living
Cornwall Housing —Truro
- £36,283 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Free parking
- Annual leave
Quick apply
3d
Neighbourhood Housing Officer - North East Cornwall
Cornwall Housing —Bodmin
- £36,283 a year
- Full-time
- Hybrid work
- Case management
- Travel
- In-person
- Free parking
- Annual leave
Quick apply
3d
Car Park Attendant - Cornwall
APCOA PARKING (UK) LTD —Truro
- £13.45 an hour
- Part-time
- Customer service
- English
Quick apply
Wellbeing Adviser
iSightCornwall —Truro
- £25,012 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Life insurance
- Sick pay
Quick apply
Funeral Arranger / Administrator
W J Beswetherick and Son Ltd —Truro
- From £24,700 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
9d
Dispatch Operative
ELIQUO HYDROK UK —Saint Columb Major
- Hybrid work
- Sick pay
Accounts/ISO Administrator
Seawide Services Ltd —Falmouth
- £14 - £17 an hour
- Full-time
- In-person
Quick apply
3d
Area Sales
GAP Group —Bodmin
- Full-time
- Sales
- Microsoft Office
Food Service Auditor - Truro (Independent Contractor)
NSF International —Truro
- Weekend availability
- Remote
- Hospitality
- Microsoft Office
- Driving
- Flexible schedule
Heating Installation Surveyor/QC
Correct Contract Services Ltd —St. Columb
- £40,000 - £45,000 a year
- Customer service
- Relocation assistance
- Annual leave
Quick apply
Programme Design Manager
Cornwall Housing —Bodmin
- £45,312 a year
- Full-time
- Hybrid work
- Data analysis skills
- Maintenance
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
12d
Residential Surveyor
LSL Property Services —Truro
- Full-time
Residential Surveyor West Cornwall
LSL Property Services —Truro
- Full-time
Health & Safety Consultant
JMG Group —Truro
- Full-time
- Free parking
- Referral programme
Quick apply
Catering Assistant
ESS Compass —Helston
- £12.76 an hour
- Full-time
Domestic Gas Engineer
Correct Contract Services Ltd —St. Columb
- £40,000 - £42,000 a year
- Maintenance
- Relocation assistance
- Annual leave
Quick apply
Project Engineer
March —Falmouth
- £0.01 a year
- Engineering
- Bachelor's degree
- Communication skills
Quick apply
Bodyshop Manager
The Colourworx Ltd —Newquay
- Up to £40,000 a year
- Full-time
- Heavy lifting
- Organisational skills
- Power tools
Quick apply

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Residential Liaison Officer

Correct Contract Services Ltd -
St. Columb

Quick apply

Job details

Permanent
£27,000 - £30,000 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Referral programme

Full job description

About The Role

Join CCS & Help Shape the Future of Renewable Energy!

Job Purpose

We are looking for a Resident Liaison Officer Retrofit to provide support and guidance to all customers/residents involved in our whole house retrofit programmes. This role focuses on resident and user training, conducting 360 reviews, and educating site and contact centre staff on enhanced profiling and customer engagement. You will be responsible for pre-work meetings, mid-work reviews, and post-work auditing, ensuring effective communication and customer satisfaction throughout the process.

Key Responsibilities

Maintain positive customer engagement by assessing, improving, and implementing contact protocols and profiling processes.
Deliver a high-quality service to both the client and customers, ensuring respect for all individuals and meeting challenges.
Revise and implement systems and procedures to enhance engagement and customer experience in collaboration with management teams
Provide educational opportunities and experiential growth for administrative and trade staff, focusing on a customer-centric approach. Resolve customer objections, complaints, and site-based queries, managing resident perceptions and encouraging buy-in.
Visit customers in their homes to reassure and provide ongoing support.
Lead on CSR activities and social value programmes.
Collaborate with client RLOs and housing teams to manage safeguarding, tailored interventions, and non-access issues
Maintain professional and technical knowledge through workshops, publications, and networks.
Help build a customer-centric focus across CCS.
Travel required across the South/Southwest of the UK, with overnight stays as necessary

Skills/Qualifications

Maintain professional and technical knowledge through workshops, publications, and networks.
Help build a customer-centric focus across CCS.
Travel required across the South/Southwest of the UK, with overnight stays as necessary

Experience Required

Experience in a social housing environment, managing vulnerable customers and working on social housing planned/capital investment programmes.

Personal Attributes

You value honesty and share knowledge for the greater good.
You are committed to continuous improvement and teamwork.
You take responsibility for your work and encourage ownership in others.
You are goal-oriented, striving for both small and large successes.
You are flexible and eager to develop your skills.

About Us

What We Offer

Pension Scheme: Auto-enrolment after probation.
Flexible Annual Leave: Option to buy or sell leave after probation.
Professional Development: Access to in-house and external training.
Employee Assistance Programme: 24/7 support.
Refer a Friend Bonus: Reward scheme for successful referrals.
Parking: Available at office locations.

Why Choose CCS?

Skill Development: Access to training programmes, coaching, and mentoring.

Career Growth: Clear pathways for personal and professional advancement.

Long-Term Contracts: Enjoy stability and job security.

We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs, or nationality.

Quick apply

Refine Your Search

customer support & client services jobs in fraddon, con

Residential Liaison Officer

Senior Property Services Coordinator (North East Cornwall)

Housing Officer - Independent and Supported Living

Neighbourhood Housing Officer - North East Cornwall

Car Park Attendant - Cornwall

Wellbeing Adviser

Funeral Arranger / Administrator

Dispatch Operative

Accounts/ISO Administrator

Area Sales

Food Service Auditor - Truro (Independent Contractor)

Heating Installation Surveyor/QC

Programme Design Manager

Residential Surveyor

Residential Surveyor West Cornwall

Health & Safety Consultant

Catering Assistant

Domestic Gas Engineer

Project Engineer

Bodyshop Manager

I want to receive the latest job alerts for customer support & client services in fraddon, con

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