Documentation engineer Work, Jobs in Gloucestershire (with Salaries)

Technical Support Engineer Level II/III – Technology Services (Gloucester)
Neilson Financial Services —Gloucester
- Hybrid work
- Continuous improvement
- SharePoint
- Financial services
- Employee assistance programme
- Employee discount
Quick apply
4d
Technical Support Engineer
Safran —Gloucester
- Weekend availability
- English
- Continuous improvement
- Communication skills
Supply Chain Engineer
Kohler —Cheltenham
- Up to £39,000 a year
- Data analysis skills
- Continuous improvement
- Communication skills
11d
Integrated Product Support Engineer
Raytheon —Malvern
- Full-time
- Microsoft Powerpoint
- Engineering
- Bachelor's degree
- Annual leave
- Employee assistance programme
Threat Detection Engineer
Fluidone —Gloucester
- £40,000 - £45,000 a year
- Hybrid work
- Azure
- Analysis skills
- Communication skills
- Annual leave
Quick apply
Product Certification Engineer
ABB Limited —Stonehouse
- Engineering
- ERP systems
- English
- Annual leave
- Employee assistance programme
Quick apply
Digital PMO Consultant
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Microsoft Excel
- Project management
- Organisational skills
DevOps Engineer
Origin8tive Limited —Cheltenham
- £43,000 - £60,000 a year
- Full-time
- Azure
- Computer Science
- DevOps
- Health & wellbeing programme
- Flexitime
Quick apply
Group IT Engineer
Spirax Group —Cheltenham
- Continuous improvement
- Travel
- Organisational skills
- Free parking
- Annual leave
14h
2nd Line Support Engineer
QinetiQ —Malvern
- £44,550 - £49,500 a year
- Full-time
- Employee discount
6d
Infrastructure Engineer
PentenAmio UK —Tewkesbury
- £45,000 - £65,000 a year
- Full-time
- Hybrid work
- AWS
- Scripting
- Linux
- Free parking
- Life insurance
Quick apply
Software Engineer
Everfox —Malvern
- £32,600 - £53,600 a year
- Full-time
- Java
- Analysis skills
- C++
- Annual leave
Systems Engineer Specialist
DAINTTA —Cheltenham
- £45,000 - £83,000 a year
- Full-time
- No degree
- Computer networking
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
1st Line Team Leader
Commercial —Cheltenham
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Customer service
- Work from home
- Employee assistance programme
Quick apply
Assistant Project Engineer
Siltbuster Limited —Monmouth
- Schematics
- Hand tools
- Employee assistance programme
- Employee discount
Quick apply
Cloud Platform Engineer
Spirax Group —Cheltenham
- Azure
- Continuous improvement
- Communication skills
- Free parking
- Annual leave
14h
Field Service Engineer
LKQ Corporation —Gloucester
- Full-time
- Schematics
- Maintenance
- IT
- Annual leave
- Employee assistance programme
BMS Service Engineer - Bristol Area
Learnd —Cheltenham
- Full-time
- Employee assistance programme
IT Field Engineer
St Edward’s School Cheltenham —Cheltenham
- £32,000 - £35,000 a year
- Full-time
- Computer Science
- Windows
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
Software Engineer
Renishaw —Wotton-under-Edge
- Up to £42,000 a year
- Full-time
- Hybrid work
- Computer Science
- No degree
- Agile
- Free parking
- Employee assistance programme
12d

I want to receive the latest job alerts for documentation engineer in gloucestershire

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Technical Support Engineer Level II/III – Technology Services (Gloucester)

Neilson Financial Services -
Gloucester

Quick apply

Job details

4 days ago

Benefits

Cycle to work scheme
Free flu jabs
Company pension
Employee assistance programme
Employee discount
Life insurance

Qualifications

Technical troubleshooting
Incident queue management
User account provisioning
Ticket management
User account management
Zendesk
Continuous improvement
IT permissions management
SharePoint
Customer support
Financial services
Customer interaction
Application support
Root cause analysis
Communication skills
Microsoft Azure
PowerShell scripting
PowerShell
Identity & access management

Full job description

The Opportunity

Neilson Financial Services is seeking a high‑calibre Technical Support Engineer to join our Technology Services team in Gloucester. This role is for a proven problem‑solver and doer—someone who can operate independently, take ownership of issues end‑to‑end, and deliver great outcomes for customers without hand‑holding.

You will be a key part of our Support Desk function, supporting business‑critical InsurTech applications and Microsoft‑based workplace systems that our teams rely on every day. This is a highly customer‑facing role that blends strong technical troubleshooting with excellent communication, judgement, and follow‑through.

At Neilson, everyone is empowered to be a builder and an engineer—including support engineers. You’ll be encouraged to improve systems, automate where it makes sense, and help shape better ways of working as we continue our cloud‑first, Microsoft‑centric transformation.

The Role

As a Technical Support Engineer, you will own the full life cycle of support for internal applications and services—from first contact through resolution and prevention.

You’ll work closely with colleagues across the UK and globally, providing calm, confident support while also partnering with engineering and infrastructure teams to diagnose issues properly and reduce repeat incidents. Success in this role means trust from the business, faster resolution times, and systems that get more stable over time because of your input.

This role suits someone who has “seen most things before,” knows where to start when something breaks, and takes pride in delivering a great customer experience.

What You’ll Do

Own support tickets end‑to‑end (incidents, requests, problems, changes), from triage through resolution, with clear communication and accountability
Deliver excellent, customer‑focused support to colleagues across the Sydney office and beyond
Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and collaboration tooling
Troubleshoot issues across internal applications, integrations, and cloud services, escalating with clear context when deeper fixes are required
Support user onboarding and offboarding, access requests, group membership, and permissions using Entra ID / Azure AD and related tools
Monitor service and application health, respond to alerts, and follow or improve runbooks
Perform structured investigation of issues using logs, dashboards, and available diagnostics
Participate in root‑cause analysis and problem management, contributing ideas that prevent recurrence
Maintain and improve documentation, knowledge articles, and support procedures
Partner with Infrastructure on device setup, endpoint support, and environment hygiene when required
Safeguard sensitive data and systems by enforcing least‑privilege access, auditability, and strong PII handling practices

What We’re Looking For

Proven experience in Technical Support, Application Support, or IT Service Operations within a professional or enterprise environment
A strong customer‑first mindset—you communicate clearly, listen well, and build trust with both technical and non‑technical colleagues
Demonstrated ability to work independently, take ownership, and drive issues to resolution without constant guidance
Strong experience in a Microsoft‑first environment, including Microsoft 365 and Windows‑based endpoints
Solid understanding of identity and access management concepts (users, groups, permissions, access controls)
Experience working with ITSM tools such as Zendesk, ServiceNow, or Jira Service Management
Comfort working alongside engineers and platform teams, providing clear problem statements and validating fixes
Ability to use monitoring tools, logs, and dashboards to assist with investigation and escalation
Basic scripting or automation experience (e.g. PowerShell, Python) to improve efficiency and reduce manual work
A mindset of continuous improvement—you look for better, simpler, more reliable ways to support the business

Nice to Have

Exposure to financial services, insurance, or other regulated environments
Familiarity with Azure or cloud‑hosted applications
Interest in automation, AI‑assisted support workflows, or self‑service tooling

Growth & Culture

At Neilson, support engineers are not just ticket‑handlers—they are trusted operators and change agents.

You’ll be encouraged to contribute ideas, improve processes, and help raise the bar for how support is delivered. Over time, this role can grow in multiple directions depending on your interests, including deeper application support, technical leadership, automation, cloud operations, or security‑focused paths.

Logistics & Success Measures

Participation in an on‑call rotation as required
Success measured by customer satisfaction, ownership of issues, reduced repeat incidents, improved response times, and high‑quality documentation

About Neilson

At Neilson, our mission is to make life insurance simple, secure, and globally accessible. Since 2012, we’ve grown from a UK‑based startup into a multinational digital insurance leader operating across the UK, USA, Canada, Ireland, and Australia, with over 1,000 employees worldwide.

We Offer

Neilson provides a competitive total compensation package, extensive learning opportunities, and a supportive environment where you can grow your career. Compensation is based on experience and skills. Benefits include:

Pension, healthcare, life assurance
Great central office, only 2 minutes away from Windsor train station!
Amazing bunch of people that genuinely want to support you and celebrate your wins!
We work hard but we know how to have fun too; we have regular theme days and charity events for all to enjoy.
Fancy a morning brew? We have that covered! Tea, coffee and milk provided!
Employee Assistance Programme to help and support with life stuff!
We have plenty of local discounts for coffee outlets, restaurants, cinemas and gyms and more
Free fruit, Flu Vaccinations, Cycle to work scheme, Eye Test/Glasses Vouchers, looking after your wellbeing!
25 days holiday plus bank holidays

If you take pride in solving problems, supporting people well, and making systems better than you found them, we’d love to hear from you.

Quick apply

Refine Your Search

documentation engineer jobs in gloucestershire

Technical Support Engineer Level II/III – Technology Services (Gloucester)

Technical Support Engineer

Supply Chain Engineer

Integrated Product Support Engineer

Threat Detection Engineer

Product Certification Engineer

Digital PMO Consultant

DevOps Engineer

Group IT Engineer

2nd Line Support Engineer

Infrastructure Engineer

Software Engineer

Systems Engineer Specialist

1st Line Team Leader

Assistant Project Engineer

Cloud Platform Engineer

Field Service Engineer

BMS Service Engineer - Bristol Area

IT Field Engineer

Software Engineer

I want to receive the latest job alerts for documentation engineer in gloucestershire

Related Searches

Explore jobs in more locations

The Opportunity

The Role

What You’ll Do

What We’re Looking For

Nice to Have

Growth & Culture

Logistics & Success Measures

About Neilson

We Offer

Jobseeker tools

Employer Tools

Browse

Stay Connected