Solutions advisor Work, Jobs in Cheltenham, Gls (with Salaries)

Customer Service Advisor
Smiths Gloucester Limited —Gloucester
- Free parking
- Employee discount
Quick apply
10d
Sales Estimator
Tapi —Cheltenham
- £32,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
No7 Advisor
Boots —Cheltenham
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
10d
IT Business Solutions Manager - EMEA & Wellness
Kohler —Quedgeley
- IT
HR Advisor
Genesis CTE —Gloucester
- £32,500 - £36,000 a year
- Part-time
- Human resources
- Organisational skills
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
11d
Technical Ecology Sales Advisor
Wildcare Limited —Moreton-In-Marsh
- £36,000 - £45,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Work from home
Quick apply
5d
HR/ER Advisor (Cirencester)
Lodge Service —Cirencester
- £30,000 - £36,000 a year
- Full-time
- Human resources
- Organisational skills
- Communication skills
3d
Commercial Client Advisor
Marsh —Worcester
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Head of PR and Corporate Communications
Worcester Bosch —Worcester
- Full-time
- Hybrid work
- IT
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Mortgage Advisor
Placing Faces —Cotswolds
- Full-time
- Hybrid work
- Work from home
RBC Brewin Dolphin - Wealth Manager (Wealth Planner/Financial Planning) - West of England
Royal Bank of Canada —Cheltenham
- Full-time
- Business development
- Communication skills
- Banking
Principal Solution Architect
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Azure
- Engineering
- System design
HR Advisor-12-Month FTC
Moog Inc. —Tewkesbury
- Full-time
- Human resources
- Organisational skills
- Leadership
- Annual leave
2d
Senior Solution Architect
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Azure
- Engineering
- System design
Principal Senior Technical Architect - Systems Integration
QinetiQ —Malvern
- £71,100 - £79,000 a year
- Full-time
- Hybrid work
- Travel
- Agile
- Employee discount
Showroom Sales Manager
Bathroom Showroom —Gloucester
- Full-time
- Sales
- CAD
- Annual leave
- Employee assistance programme
11d
Fire Safety and Assurance - Technical Lead
Sanctuary Group —Worcester
- £66,721 - £77,250 a year
- Full-time
- Engineering
- Leadership
- Annual leave
- Employee discount
Quick apply
2d
Data Architect
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Azure
- Engineering
- AWS
Principal Senior Technical Architect - Data
QinetiQ —Malvern
- £71,100 - £79,000 a year
- Full-time
- Hybrid work
- Travel
- AI
- Leadership
- Employee discount
Engineer
Suntory Oceania —Coleford
- Customer service
- Engineering
- Continuous improvement
2d

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Customer Service Advisor

Smiths Gloucester Limited -
Gloucester

Quick apply

Job details

10 days ago

Benefits

Free parking
Discounted gym membership
Employee discount
On-site parking

Full job description

Who are we?

Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.

What we're looking for?

The Customer Service Advisor is responsible for delivering exceptional customer service to domestic, commercial, and industrial customers within a busy waste management and recycling business. The role serves as the first point of contact for customers, handling enquiries, service requests, complaints, quotations, and account administration while ensuring a professional and positive customer experience.

The successful candidate will work closely with the transport, operations, sales, weighbridge, and finance teams to ensure customer requirements are met efficiently and accurately.

Hours: 08:00 - 17:00 Monday - Friday

08:00 - 12:00 Sat (1 in 4 Working Saturdays)

Responsibilities for the Role?

Customer Service

Handle incoming telephone calls, emails, web enquiries, and customer visits professionally and efficiently.
Provide information regarding waste collections, skips, hook bins, recycling services, hazardous waste, aggregates, demolition, and other company services.
Log, manage, and resolve customer enquiries in accordance with company procedures.
Deliver excellent customer service and maintain strong customer relationships.
Manage customer complaints promptly and professionally, escalating where necessary.
Support customers with service changes, additional collections, missed collections, exchanges, and cancellations.

Administration & Data Management

Accurately input customer information and service requests onto company systems.
Maintain customer records and ensure all account information is up to date.
Process orders, service requests, contract amendments, and customer correspondence.
Prepare quotations and service agreements as directed.
Generate reports and assist with administrative duties as required.

Operational Support

Liaise with transport planners and operational teams regarding customer requirements.
Coordinate collection schedules and service changes.
Monitor service delivery and proactively address any issues affecting customers.
Support depot operations by communicating customer requirements clearly and accurately.
Assist in resolving missed collections and service delivery concerns.

Sales Support

Identify opportunities to upsell additional services.
Pass qualified sales opportunities to the Commercial or Sales Team.
Support customer retention initiatives and contract renewals.
Promote recycling and sustainable waste management solutions to customers.

Compliance & Health and Safety

Ensure compliance with company policies and procedures.
Understand waste management legislation relevant to customer enquiries.
Adhere to GDPR and data protection requirements.
Maintain confidentiality of customer and company information at all times.
Follow all health, safety, environmental, and quality procedures.

What can we offer you?

Life Assurance Scheme
Free on-site Parking
Corporate gym membership discount
Annual Salary Review
Employee discount (50% on Skip Hire, other discounts on group services)
Progression opportunities
Be part of a progression family run business
24 hour unlimited access to mental health support

What are our core values?

If these values align with yours you are in the right place!

Honesty - We believe that honesty in all matters is the best policy.

Family values - We operate as a family unit with high moral standards, discipline and respect.

Hardworking - We are certain that nothing is impossible if you work hard enough at it.

Reliability - We pride ourselves on not letting people down and being true to our word.

Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.

Please apply if you are interested in this role and we will come back to you.

Quick apply

Refine Your Search

solutions advisor jobs in cheltenham, gls

Customer Service Advisor

Sales Estimator

No7 Advisor

IT Business Solutions Manager - EMEA & Wellness

HR Advisor

Technical Ecology Sales Advisor

HR/ER Advisor (Cirencester)

Commercial Client Advisor

Head of PR and Corporate Communications

Mortgage Advisor

RBC Brewin Dolphin - Wealth Manager (Wealth Planner/Financial Planning) - West of England

Principal Solution Architect

HR Advisor-12-Month FTC

Senior Solution Architect

Principal Senior Technical Architect - Systems Integration

Showroom Sales Manager

Fire Safety and Assurance - Technical Lead

Data Architect

Principal Senior Technical Architect - Data

Engineer