Change analyst Work, Jobs in Milton Keynes, Bkm (with Salaries)

Service Operations Analyst
ITSO Ltd —Milton Keynes
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Oracle
- Windows
- Analysis skills
Quick apply
4d
Digital Analyst - Fixed Term
TUI —Luton
- Full-time
- Hospitality
- Microsoft Excel
- Data analysis skills
9h
Cloud Infrastructure Analyst
ITSO Ltd —Milton Keynes
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Oracle
- Computer Science
- Travel
Quick apply
4d
Data Analyst
Billing Finance —Northampton
- £35,000 - £45,000 a year
- Hybrid work
- Microsoft Excel
- SQL
- Employee assistance programme
Risk and Assurance Analyst
easyJet —Luton Airport
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Communication skills
- Annual leave
Client Service Analyst I
FIS Global —Milton Keynes
- Full-time
- Customer service
- Presentation skills
- Travel
3d
Business Analyst
Expleo —Milton Keynes
- ERP systems
- Agile
- Financial services
Junior Systems Analyst - Professional Services
Polaris Software —Banbury
- Full-time
- Hybrid work
- Travel
- APIs
- Annual leave
Quick apply
11d
IT Support Analyst 2nd Line
Yusen Logistics (UK) —Northampton
- £39,339.24 a year
- Full-time
- Hybrid work
- Travel
- Warehouse experience
- IT
- Referral programme
Internal Auditor and Risk Analyst
Soho House & Co. —Milton Keynes
- Hospitality
- Microsoft Office
- Analysis skills
- Employee discount
Quick apply
Senior HR Systems Analyst (SuccessFactors, Onboarding)
GXO Logistics —Northampton
- Up to £64,800 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Infrastructure Support Analyst
Sopra Steria —Hemel Hempstead
- £45,000 - £65,000 a year
- Management
- DevOps
- Analysis skills
- Annual leave
Payroll Data Analyst
TravelodgeHotels —Thame
- Up to £40,000 a year
- Hybrid work
- Microsoft Excel
- Hotel
- SQL
- Employee discount
Quick apply
8d
Technical and Payments Business Analyst
Weatherbys Banking Group —Wellingborough
- Full-time
- Hybrid work
- APIs
- IT
- Financial services
- Work from home
Quick apply
4d
IT Security Analyst
Interpham Consulting —Luton
- Full-time
- Computer networking
- Linux
Security Operations Manager
NHBC —Milton Keynes
- £70,000 - £90,000 a year
- Hybrid work
- Azure
- AWS
- Continuous improvement
- Annual leave
- Employee discount
8d
Oracle Finance Business Analyst
Linx —Milton Keynes
- Full-time
- Oracle
- ERP systems
- English
Speech Analyst
Barclays —Northampton
- SQL
- AWS
- Continuous improvement
1d
Digital & IT Senior Analyst - Messaging
Parker Hannifin Corporation —Hemel Hempstead
- Computer Science
- Bachelor's degree
- Travel
Technical Cyber Instructor
BPP Holdings —Wyboston
- Overtime
- Hybrid work
- Teaching
- Annual leave
- Employee discount

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Service Operations Analyst

ITSO Ltd
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£30,000 - £40,000 a year
4 days ago

Qualifications

ITIL Certification
Cloud infrastructure
Driving Licence
Oracle
Windows
Analysis skills
ITIL
Organisational skills
IT
Communication skills
Time management

Full job description

Job Purpose

ITSO’s Service Management Team is seeking a Service Operations Analyst to support the day-to-day operational delivery of ITSO’s business-critical systems and services.

Reporting to the Service & Infrastructure Manager, the role will be responsible for supporting operational service management activities, incident and request management, release coordination, user support, service monitoring, and supplier engagement across ITSO’s technical estate.

The successful candidate will play a key role in ensuring operational services remain stable, responsive, and effectively managed, while supporting continual service improvement and maintaining high levels of customer service for ITSO members, HOPS suppliers, and internal users.

The role requires an organised and proactive individual with good technical troubleshooting ability, strong communication skills, and experience supporting operational IT services in a fast-paced environment.

Key Responsibilities

Manage and process service requests, incidents, and operational enquiries relating to the ISMS and associated services
Monitor operational systems, alerts, and service dashboards to identify and respond to issues proactively
Coordinate and support release, maintenance, and deployment activities across Test, Pre-Production, and Production environments
Support operational readiness, service transition, and change implementation activities
Investigate and assist in resolving infrastructure, application, and operational service issues
Liaise with HOPS suppliers, ITSO members, third-party vendors, and technical partners regarding operational matters
Produce operational reports, service updates, communications, and technical documentation
Support service monitoring, operational governance, and continual service improvement activities
Assist with user administration, access management, and internal IT support activities
Coordinate escalations and assist with the management of critical and major incidents
Ensure operational processes, records, and support documentation are maintained and up to date

Skills, knowledge and experience - ESSENTIAL

Experience supporting operational IT services and service management activities
Experience managing incidents, requests, and operational support processes
Good understanding of IT Service Management (ITSM) principles and practices
Strong troubleshooting and analytical problem-solving skills
Experience supporting Windows-based environments and business applications
Ability to coordinate operational activities across multiple stakeholders and suppliers
Good organisational and time management skills
Strong written and verbal communication skills
Ability to explain technical issues to both technical and non-technical audiences
Customer-focused approach with strong attention to detail
Ability to work independently and manage competing priorities effectively

Skills, knowledge and experience - DESIRABLE

Knowledge of IT Service Management (ITSM) and ITIL processes
ITIL Foundation certification or equivalent
Relevant cloud or infrastructure certification(s)
Experience supporting cloud-hosted platforms and hybrid environments
Basic understanding of infrastructure, networking, and security concepts
Knowledge of Oracle Cloud Infrastructure (OCI) environments
A full UK driving licence would be advantageous but is not essential, as occasional travel may be required

Liaison/Contacts

ITSO staff and internal stakeholders
HOPS suppliers and ITSO members
Third-party suppliers and service providers
Infrastructure and application support providers
External operational and technical partners

Pay: £30,000.00-£40,000.00 per year

Work Location: Hybrid remote in Milton Keynes MK9 1EJ

Quick apply

Refine Your Search

change analyst jobs in milton keynes, bkm

Service Operations Analyst

Digital Analyst - Fixed Term

Cloud Infrastructure Analyst

Data Analyst

Risk and Assurance Analyst

Client Service Analyst I

Business Analyst

Junior Systems Analyst - Professional Services

IT Support Analyst 2nd Line

Internal Auditor and Risk Analyst

Senior HR Systems Analyst (SuccessFactors, Onboarding)

Infrastructure Support Analyst

Payroll Data Analyst

Technical and Payments Business Analyst

IT Security Analyst

Security Operations Manager

Oracle Finance Business Analyst

Speech Analyst

Digital & IT Senior Analyst - Messaging

Technical Cyber Instructor

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